Senior customer service representative vs customer care representative

The differences between senior customer service representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service representative and a customer care representative. Additionally, a senior customer service representative has an average salary of $35,008, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a senior customer service representative include outbound calls, windows and customer inquiries. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Senior customer service representative vs customer care representative overview

	Senior Customer Service Representative	Customer Care Representative
Yearly salary	$35,008	$32,912
Hourly rate	$16.83	$15.82
Growth rate	-4%	-4%
Number of jobs	187,517	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a senior customer service representative do?

A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.

What does a customer care representative do?

A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.

Senior customer service representative vs customer care representative salary

Senior customer service representatives and customer care representatives have different pay scales, as shown below.

	Senior Customer Service Representative	Customer Care Representative
Average salary	$35,008	$32,912
Salary range	Between $28,000 And $42,000	Between $26,000 And $40,000
Highest paying City	Oxnard, CA	Urban Honolulu, HI
Highest paying state	Massachusetts	Hawaii
Best paying company	Bayer	Philadelphia Corporation for Aging
Best paying industry	Technology	Automotive

Differences between senior customer service representative and customer care representative education

There are a few differences between a senior customer service representative and a customer care representative in terms of educational background:

	Senior Customer Service Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Senior customer service representative vs customer care representative demographics

Here are the differences between senior customer service representatives' and customer care representatives' demographics:

	Senior Customer Service Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 28.9% Female, 71.1%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior customer service representative and customer care representative duties and responsibilities

Senior customer service representative example responsibilities.

Manage and verify accuracy of payments, wires, and ACH transactions for payroll and distributions.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system when need.
Research and correct contribution and distribution forms for IRS.
Install and maintain teletypes, daisy wheel and dot matrix printers, and modems.
Follow FDA regulations for record keeping of all oxygen from source to end user.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Senior customer service representative vs customer care representative skills

Common senior customer service representative skills

Outbound Calls, 6%
Windows, 5%
Customer Inquiries, 5%
Product Knowledge, 4%
Quality Standards, 4%
Customer Satisfaction, 4%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Senior Customer Service Representative
Senior Customer Service Representative vs Customer Care Representative

Updated January 8, 2025

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