Senior customer service representative vs customer service representative manager

The differences between senior customer service representatives and customer service representative managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service representative and a customer service representative manager. Additionally, a senior customer service representative has an average salary of $35,008, which is higher than the $32,048 average annual salary of a customer service representative manager.

The top three skills for a senior customer service representative include outbound calls, windows and customer inquiries. The most important skills for a customer service representative manager are PET, payroll, and customer satisfaction.

Senior customer service representative vs customer service representative manager overview

	Senior Customer Service Representative	Customer Service Representative Manager
Yearly salary	$35,008	$32,048
Hourly rate	$16.83	$15.41
Growth rate	-4%	-4%
Number of jobs	187,517	147,039
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

What does a senior customer service representative do?

A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.

What does a customer service representative manager do?

A customer service representative manager is responsible for ensuring customers' satisfaction by addressing their needs and managing their complaints about goods and services offered by the company. A customer service manager monitors staff performance, trains new customer service staff, implements strategic procedures to assist customers, allocates the department's budget and resources, creates loyalty programs, and sets customer service operations goals. A customer service representative manager must display outstanding communication and leadership skills to oversee daily operations and maintain a good reputation for the company.

Senior customer service representative vs customer service representative manager salary

Senior customer service representatives and customer service representative managers have different pay scales, as shown below.

	Senior Customer Service Representative	Customer Service Representative Manager
Average salary	$35,008	$32,048
Salary range	Between $28,000 And $42,000	Between $25,000 And $41,000
Highest paying City	Oxnard, CA	San Jose, CA
Highest paying state	Massachusetts	California
Best paying company	Bayer	First Book
Best paying industry	Technology	Finance

Differences between senior customer service representative and customer service representative manager education

There are a few differences between a senior customer service representative and a customer service representative manager in terms of educational background:

	Senior Customer Service Representative	Customer Service Representative Manager
Most common degree	Bachelor's Degree, 46%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Senior customer service representative vs customer service representative manager demographics

Here are the differences between senior customer service representatives' and customer service representative managers' demographics:

	Senior Customer Service Representative	Customer Service Representative Manager
Average age	40	40
Gender ratio	Male, 28.9% Female, 71.1%	Male, 34.8% Female, 65.2%
Race ratio	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.2% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior customer service representative and customer service representative manager duties and responsibilities

Senior customer service representative example responsibilities.

Manage and verify accuracy of payments, wires, and ACH transactions for payroll and distributions.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system when need.
Research and correct contribution and distribution forms for IRS.
Install and maintain teletypes, daisy wheel and dot matrix printers, and modems.
Follow FDA regulations for record keeping of all oxygen from source to end user.

Customer service representative manager example responsibilities.

Manage office personnel ensuring the company payroll, invoicing, book keeping, mailing and manufacturing scheduling are successfully accomplish.
Manage AP and ordered/maintain office supplies.
Manage team of 12-16 CSRs via weekly 1-on-1 coaching, ensuring strong performance and compliance with company policies.
Prepare and manage the budget, maximize profitability, and balance the vault and ATM operations including reconciliation.
Provide extensive training in driving business and coaching CSRs to execute a market calendar and achieve personal sales goals.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.

Senior customer service representative vs customer service representative manager skills

Common senior customer service representative skills

Outbound Calls, 6%
Windows, 5%
Customer Inquiries, 5%
Product Knowledge, 4%
Quality Standards, 4%
Customer Satisfaction, 4%

Common customer service representative manager skills

PET, 71%
Payroll, 2%
Customer Satisfaction, 2%
Customer Complaints, 2%
Customer Inquiries, 2%
Bank Deposits, 1%

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Senior Customer Service Representative
Senior Customer Service Representative vs Customer Service Representative Manager

Updated January 8, 2025

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