Senior customer service representative vs customer service team lead

Differences between senior customer service representative and customer service team lead duties and responsibilities

Senior customer service representative example responsibilities.

• Manage and verify accuracy of payments, wires, and ACH transactions for payroll and distributions.
• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Assist as a cashier handling money, checks, and credit card transactions on company's POS system when need.
• Research and correct contribution and distribution forms for IRS.
• Install and maintain teletypes, daisy wheel and dot matrix printers, and modems.
• Follow FDA regulations for record keeping of all oxygen from source to end user.
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Customer service team lead example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Share Medicare eligibility information with insurers and providers to ensure correct billing of claims.
• Handle incoming telephone calls pertaining to Medicare plus insurance medical and pharmaceutical claims, billing, eligibility.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.