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The differences between senior customer service representatives and senior representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer service representative and a senior representative. Additionally, a senior representative has an average salary of $56,621, which is higher than the $35,008 average annual salary of a senior customer service representative.
The top three skills for a senior customer service representative include outbound calls, windows and customer inquiries. The most important skills for a senior representative are excellent negotiation, patients, and data entry.
| Senior Customer Service Representative | Senior Representative | |
| Yearly salary | $35,008 | $56,621 |
| Hourly rate | $16.83 | $27.22 |
| Growth rate | -4% | -4% |
| Number of jobs | 187,517 | 107,601 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A senior customer service representative specializes in communicating with clients and providing them with the needed assistance. Aside from responding to calls and inquiries, a senior customer service representative must also perform basic administrative support tasks such as producing reports and necessary documentation, updating the database, and maintaining correspondence. With years of extensive expertise and knowledge, they are also responsible for leading and supervising a team of customer service representatives, all in the joint effort to secure customer satisfaction and reach sales targets.
A senior representative is responsible for providing the best customer services for the clients, handling their inquiries and concerns timely and efficiently. Senior representatives are usually also tasked with training new customer service staff, sharing best practices, as well as strategic procedures to maximize productivity and maintain high-quality operations. They assist the management with sales techniques, selling new services and products to the customers by demonstrating features and special offers. A senior representative process orders and payments, as well as replacing items and initiating refunds.
Senior customer service representatives and senior representatives have different pay scales, as shown below.
| Senior Customer Service Representative | Senior Representative | |
| Average salary | $35,008 | $56,621 |
| Salary range | Between $28,000 And $42,000 | Between $30,000 And $105,000 |
| Highest paying City | Oxnard, CA | Washington, DC |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | Bayer | Brookfield Properties |
| Best paying industry | Technology | - |
There are a few differences between a senior customer service representative and a senior representative in terms of educational background:
| Senior Customer Service Representative | Senior Representative | |
| Most common degree | Bachelor's Degree, 46% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between senior customer service representatives' and senior representatives' demographics:
| Senior Customer Service Representative | Senior Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 28.9% Female, 71.1% | Male, 45.9% Female, 54.1% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.5% American Indian and Alaska Native, 0.7% | Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |