Senior customer support representative vs customer care representative

The differences between senior customer support representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer support representative and a customer care representative. Additionally, a senior customer support representative has an average salary of $39,777, which is higher than the $32,912 average annual salary of a customer care representative.

The top three skills for a senior customer support representative include customer satisfaction, technical support and product knowledge. The most important skills for a customer care representative are customer care, customer service, and work ethic.

Senior customer support representative vs customer care representative overview

	Senior Customer Support Representative	Customer Care Representative
Yearly salary	$39,777	$32,912
Hourly rate	$19.12	$15.82
Growth rate	-4%	-4%
Number of jobs	180,616	214,835
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 37%
Average age	40	40
Years of experience	12	12

Senior customer support representative vs customer care representative salary

Senior customer support representatives and customer care representatives have different pay scales, as shown below.

	Senior Customer Support Representative	Customer Care Representative
Average salary	$39,777	$32,912
Salary range	Between $31,000 And $50,000	Between $26,000 And $40,000
Highest paying City	-	Urban Honolulu, HI
Highest paying state	-	Hawaii
Best paying company	-	Philadelphia Corporation for Aging
Best paying industry	-	Automotive

Differences between senior customer support representative and customer care representative education

There are a few differences between a senior customer support representative and a customer care representative in terms of educational background:

	Senior Customer Support Representative	Customer Care Representative
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 37%
Most common major	Business	Business
Most common college	-	-

Senior customer support representative vs customer care representative demographics

Here are the differences between senior customer support representatives' and customer care representatives' demographics:

	Senior Customer Support Representative	Customer Care Representative
Average age	40	40
Gender ratio	Male, 43.7% Female, 56.3%	Male, 32.0% Female, 68.0%
Race ratio	Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior customer support representative and customer care representative duties and responsibilities

Senior customer support representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.

Customer care representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Answer incoming calls from clients, ATP's, therapists, and medical offices.
Maintain schedules for multiples ATP's and technicians to assist clients with scheduling therapy evaluations, and delivery of equipment.
Design a web-base CRM tool integrate with many other systems to provide technicians one-page panel the most relevant information and actions.
Navigate windows environment and comprehend technical information.
Used multiple navigation windows while changing account information and processing orders.

Senior customer support representative vs customer care representative skills

Common senior customer support representative skills

Customer Satisfaction, 11%
Technical Support, 10%
Product Knowledge, 7%
Customer Issues, 6%
OEM, 5%
Inbound Calls, 5%

Common customer care representative skills

Customer Care, 21%
Customer Service, 9%
Work Ethic, 7%
Strong Work Ethic, 7%
Data Entry, 4%
Excellent Organizational, 4%

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Senior Customer Support Representative
Senior Customer Support Representative vs Customer Care Representative

Updated January 8, 2025

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