Senior customer support representative vs senior representative

The differences between senior customer support representatives and senior representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a senior customer support representative and a senior representative. Additionally, a senior representative has an average salary of $56,621, which is higher than the $39,777 average annual salary of a senior customer support representative.

The top three skills for a senior customer support representative include customer satisfaction, technical support and product knowledge. The most important skills for a senior representative are excellent negotiation, patients, and data entry.

Senior customer support representative vs senior representative overview

	Senior Customer Support Representative	Senior Representative
Yearly salary	$39,777	$56,621
Hourly rate	$19.12	$27.22
Growth rate	-4%	-4%
Number of jobs	180,616	107,601
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 61%
Average age	40	40
Years of experience	12	12

Senior customer support representative vs senior representative salary

Senior customer support representatives and senior representatives have different pay scales, as shown below.

	Senior Customer Support Representative	Senior Representative
Average salary	$39,777	$56,621
Salary range	Between $31,000 And $50,000	Between $30,000 And $105,000
Highest paying City	-	Washington, DC
Highest paying state	-	New Jersey
Best paying company	-	Brookfield Properties
Best paying industry	-	-

Differences between senior customer support representative and senior representative education

There are a few differences between a senior customer support representative and a senior representative in terms of educational background:

	Senior Customer Support Representative	Senior Representative
Most common degree	Bachelor's Degree, 62%	Bachelor's Degree, 61%
Most common major	Business	Business
Most common college	-	-

Senior customer support representative vs senior representative demographics

Here are the differences between senior customer support representatives' and senior representatives' demographics:

	Senior Customer Support Representative	Senior Representative
Average age	40	40
Gender ratio	Male, 43.7% Female, 56.3%	Male, 45.9% Female, 54.1%
Race ratio	Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.7% American Indian and Alaska Native, 0.7%	Black or African American, 11.3% Unknown, 5.4% Hispanic or Latino, 20.1% Asian, 6.9% White, 55.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between senior customer support representative and senior representative duties and responsibilities

Senior customer support representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Assist patients by responding to billing questions and concerns, and solicit necessary demographic insurance/coding information to insure correct claim submission.
Manage software maintenance renewal partner and assist with upselling additional and higher functionality licenses to increase revenue.

Senior representative example responsibilities.

Utilize creative PowerPoint presentations that motivate student prospects to attain educational goals.
Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
Coach and provide QA improvement.
Create in-store display windows and arrange furniture.
Work with Wal-Greens during CCR project as TL1.
Answer distributors' inquiries and promote company's products and sales events.

Senior customer support representative vs senior representative skills

Common senior customer support representative skills

Customer Satisfaction, 11%
Technical Support, 10%
Product Knowledge, 7%
Customer Issues, 6%
OEM, 5%
Inbound Calls, 5%

Common senior representative skills

Excellent Negotiation, 10%
Patients, 9%
Data Entry, 7%
Financial Services, 7%
Technical Assistance, 5%
PowerPoint, 5%

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Senior Customer Support Representative
Senior Customer Support Representative vs Senior Representative

Updated January 8, 2025

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