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Senior engagement manager vs delivery manager

The differences between senior engagement managers and delivery managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a senior engagement manager and a delivery manager. Additionally, a senior engagement manager has an average salary of $120,823, which is higher than the $113,280 average annual salary of a delivery manager.

The top three skills for a senior engagement manager include project management, client relationships and strong project management. The most important skills for a delivery manager are customer service, exceptional client, and project management.

Senior engagement manager vs delivery manager overview

Senior Engagement ManagerDelivery Manager
Yearly salary$120,823$113,280
Hourly rate$58.09$54.46
Growth rate16%16%
Number of jobs173,506172,434
Job satisfaction--
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 60%
Average age4747
Years of experience88

What does a senior engagement manager do?

A senior engagement manager fosters positive relationships with customers, who make the company's primary contact point. They help each client to schedule projects effectively and implement services. Besides preparing project performance reports and working with sales team members to create new businesses, senior engagement managers also ensure the sales team meets all the contract terms and conditions. Furthermore, senior engagement managers note all the cross-selling and up-selling market opportunities and quickly and efficiently handle customer complaints.

What does a delivery manager do?

A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics. A delivery manager must also review orders, address issues and concerns to provide corrective measures quickly, evaluate team members' performance, and train new employees. They may also serve as the point of contact among clients and offer products or services. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and guidelines.

Senior engagement manager vs delivery manager salary

Senior engagement managers and delivery managers have different pay scales, as shown below.

Senior Engagement ManagerDelivery Manager
Average salary$120,823$113,280
Salary rangeBetween $90,000 And $161,000Between $82,000 And $156,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateNew HampshireCalifornia
Best paying companyLyftSimpson Thacher & Bartlett
Best paying industryProfessionalTechnology

Differences between senior engagement manager and delivery manager education

There are a few differences between a senior engagement manager and a delivery manager in terms of educational background:

Senior Engagement ManagerDelivery Manager
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 60%
Most common majorBusinessBusiness
Most common collegeCarnegie Mellon UniversityCarnegie Mellon University

Senior engagement manager vs delivery manager demographics

Here are the differences between senior engagement managers' and delivery managers' demographics:

Senior Engagement ManagerDelivery Manager
Average age4747
Gender ratioMale, 70.0% Female, 30.0%Male, 77.2% Female, 22.8%
Race ratioBlack or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 15.5% White, 62.9% American Indian and Alaska Native, 0.2%Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.8% Asian, 13.9% White, 64.4% American Indian and Alaska Native, 0.2%
LGBT Percentage11%11%

Differences between senior engagement manager and delivery manager duties and responsibilities

Senior engagement manager example responsibilities.

  • Manage customer stakeholders at onsite effectively during bid phase to deliver quality proposal.
  • Establish an active alumni association and regional advisory council to manage affinity benefits, plan events, and coordinate giving opportunities.
  • Design digital payments strategy in retail, government and healthcare sectors for top global bank.
  • Assist in development of templates for the client solution such as CRM application specifications, statements of work and requirements documents.
  • Develop process models that incorporate call center operational process design changes for CRM enhancements.
  • Establish an active alumni association and regional advisory council to manage affinity benefits, plan events, and coordinate giving opportunities.
  • Show more

Delivery manager example responsibilities.

  • Manage multiple application architecture, technical architectures, and application support leads in evaluating and planning work across teams.
  • Lead staff to meet and exceed SLAs.
  • Achieve a perfect score of 4.7 CSAT.
  • Build & manage support teams to deliver within the agreed SLAs.
  • Manage a group of 20-25 delivery drivers (CDL qualify).
  • Lead installation team to ensure storage and SAN hardware are deployed and available.
  • Show more

Senior engagement manager vs delivery manager skills

Common senior engagement manager skills
  • Project Management, 9%
  • Client Relationships, 5%
  • Strong Project Management, 5%
  • Portfolio, 5%
  • Digital Marketing, 5%
  • Cloud, 5%
Common delivery manager skills
  • Customer Service, 22%
  • Exceptional Client, 10%
  • Project Management, 7%
  • Portfolio, 4%
  • Cloud, 3%
  • Client Facing, 3%

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