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The differences between senior engagement managers and engagement managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a senior engagement manager and an engagement manager. Additionally, a senior engagement manager has an average salary of $120,823, which is higher than the $112,413 average annual salary of an engagement manager.
The top three skills for a senior engagement manager include project management, client relationships and strong project management. The most important skills for an engagement manager are project management, analytics, and customer service.
| Senior Engagement Manager | Engagement Manager | |
| Yearly salary | $120,823 | $112,413 |
| Hourly rate | $58.09 | $54.04 |
| Growth rate | 16% | 16% |
| Number of jobs | 173,506 | 166,237 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 70% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
A senior engagement manager fosters positive relationships with customers, who make the company's primary contact point. They help each client to schedule projects effectively and implement services. Besides preparing project performance reports and working with sales team members to create new businesses, senior engagement managers also ensure the sales team meets all the contract terms and conditions. Furthermore, senior engagement managers note all the cross-selling and up-selling market opportunities and quickly and efficiently handle customer complaints.
The role of engagement managers is to build and maintain strong relations with clients. They are responsible for managing a portfolio of client accounts and assisting clients with existing projects. Other duties include assisting clients in resolving their problems, managing bills and invoices for assigned customers, and addressing customer issues efficiently and timely. Additionally, engagement managers are responsible for ensuring that company policies are being complied and ethical standards are being followed. They are also expected to manage and meet client expectations.
Senior engagement managers and engagement managers have different pay scales, as shown below.
| Senior Engagement Manager | Engagement Manager | |
| Average salary | $120,823 | $112,413 |
| Salary range | Between $90,000 And $161,000 | Between $84,000 And $150,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | New Hampshire | New York |
| Best paying company | Lyft | L.E.K. Consulting |
| Best paying industry | Professional | Professional |
There are a few differences between a senior engagement manager and an engagement manager in terms of educational background:
| Senior Engagement Manager | Engagement Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 70% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Carnegie Mellon University |
Here are the differences between senior engagement managers' and engagement managers' demographics:
| Senior Engagement Manager | Engagement Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 70.0% Female, 30.0% | Male, 61.3% Female, 38.7% |
| Race ratio | Black or African American, 6.5% Unknown, 5.2% Hispanic or Latino, 9.7% Asian, 15.5% White, 62.9% American Indian and Alaska Native, 0.2% | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.0% Asian, 15.4% White, 62.5% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |