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Senior field service representative vs technical support technician

The differences between senior field service representatives and technical support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior field service representative and a technical support technician. Additionally, a senior field service representative has an average salary of $51,404, which is higher than the $40,210 average annual salary of a technical support technician.

The top three skills for a senior field service representative include technical support, FSR and technical problems. The most important skills for a technical support technician are customer service, technical support, and patients.

Senior field service representative vs technical support technician overview

Senior Field Service RepresentativeTechnical Support Technician
Yearly salary$51,404$40,210
Hourly rate$24.71$19.33
Growth rate10%10%
Number of jobs124,367165,677
Job satisfaction--
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 40%
Average age4242
Years of experience22

Senior field service representative vs technical support technician salary

Senior field service representatives and technical support technicians have different pay scales, as shown below.

Senior Field Service RepresentativeTechnical Support Technician
Average salary$51,404$40,210
Salary rangeBetween $37,000 And $70,000Between $24,000 And $64,000
Highest paying City-Philadelphia, PA
Highest paying state-Pennsylvania
Best paying company-Ropes & Gray
Best paying industry-Finance

Differences between senior field service representative and technical support technician education

There are a few differences between a senior field service representative and a technical support technician in terms of educational background:

Senior Field Service RepresentativeTechnical Support Technician
Most common degreeBachelor's Degree, 42%Bachelor's Degree, 40%
Most common majorElectrical EngineeringBusiness
Most common collegeStanford UniversityStanford University

Senior field service representative vs technical support technician demographics

Here are the differences between senior field service representatives' and technical support technicians' demographics:

Senior Field Service RepresentativeTechnical Support Technician
Average age4242
Gender ratioMale, 91.6% Female, 8.4%Male, 66.7% Female, 33.3%
Race ratioBlack or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.4% White, 54.9% American Indian and Alaska Native, 0.4%Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.9% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior field service representative and technical support technician duties and responsibilities

Senior field service representative example responsibilities.

  • Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
  • Aid in re-constructing USMC accountability process for ECM equipment.
  • Establish and standardize all guidelines for the repair and maintenance of ECM equipment.
  • Coordinate with I2WD on all matters concerning shipments of equipment between CONUS and OCONUS.
  • Assist with the training of OPNET & FLMNET courses in a classroom setting to deploy units.
  • Apply extensive troubleshooting skills on electro-mechanical equipment control by windows base OS.
  • Show more

Technical support technician example responsibilities.

  • Manage paperwork associate with HVAC procedures.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
  • Assist in database software applications and implementing SQL server solutions.
  • Provide routine and advance technical support to customers for a major VOIP telecommunications company.
  • Provide daily in-person and telephonic customer support services and information to resolve and troubleshoot work-relate.
  • Show more

Senior field service representative vs technical support technician skills

Common senior field service representative skills
  • Technical Support, 15%
  • FSR, 9%
  • Technical Problems, 9%
  • Troubleshoot, 7%
  • Customer Satisfaction, 5%
  • Test Equipment, 4%
Common technical support technician skills
  • Customer Service, 19%
  • Technical Support, 16%
  • Patients, 8%
  • Customer Support, 2%
  • Mac, 2%
  • OS, 2%

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