Senior information technology support technician vs level senior technician

Differences between senior information technology support technician and level senior technician duties and responsibilities

Senior information technology support technician example responsibilities.

• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Design and implement wireless lan access for select locations.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Gain experience with Symantec client management system Altiris.

Level senior technician example responsibilities.

• Manage and support NT network/domain and associate services DNS, and DHCP.
• Update and manage BMC remedy ticketing system to follow timely resolution of all work orders.
• Create and manage numerous VMware installs for internal testing and utilization by the product phone support group.
• Manage tasks with minimal supervision, completing projects and services on schedule and meeting service level agreements (SLA) consistently.
• Develop and manage equipment inventory database, identify obsolete equipment and coordinate life-cycle replacement.
• Design and implement an inventory system using SharePoint providing a more efficient way to manage company assets.
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