Senior operations manager vs performance manager

Differences between senior operations manager and performance manager duties and responsibilities

Senior operations manager example responsibilities.

• Organize efforts of team to achieve ACD productivity goals.
• Manage the build-out and daily operations of a network operations center (NOC).
• Manage and coordinate the staff for better inventory and stores management up to the ISO standard.
• Manage existing department service contracts for facilities including cleaning, exterminating, security and HVAC.
• Create and manage departmental SharePoint sites, utilizing electronic tools to track productivity and increase efficiency.
• Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
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Performance manager example responsibilities.

• Manage a staff of 40 FTE exempt and non-exempt employees.
• Manage the QA process to ensure all forecasting and billing goals are meet.
• Manage position management project which assign job codes and create hierarchy in HRIS.
• Manage in-house ShoreTel VLAN network and install and configure IP phones for new employees.
• Manage the assessment and subsequent modifications to the end-to-end PMO processes for maintenance projects.
• Initiate and manage the development of a randomize UVM environment for verification of this IP.
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