Senior receptionist vs receptionist/customer service

The differences between senior receptionists and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior receptionist, becoming a receptionist/customer service takes usually requires 6-12 months. Additionally, a senior receptionist has an average salary of $32,182, which is higher than the $30,604 average annual salary of a receptionist/customer service.

The top three skills for a senior receptionist include front desk, telephone calls and reservations. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.

Senior receptionist vs receptionist/customer service overview

	Senior Receptionist	Receptionist/Customer Service
Yearly salary	$32,182	$30,604
Hourly rate	$15.47	$14.71
Growth rate	-	-4%
Number of jobs	19,583	216,587
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 38%	High School Diploma, 35%
Average age	42	40
Years of experience	2	12

Senior receptionist vs receptionist/customer service salary

Senior receptionists and receptionist/customer services have different pay scales, as shown below.

	Senior Receptionist	Receptionist/Customer Service
Average salary	$32,182	$30,604
Salary range	Between $25,000 And $40,000	Between $25,000 And $37,000
Highest paying City	-	Billerica, MA
Highest paying state	-	Minnesota
Best paying company	-	Uline
Best paying industry	-	Manufacturing

Differences between senior receptionist and receptionist/customer service education

There are a few differences between a senior receptionist and a receptionist/customer service in terms of educational background:

	Senior Receptionist	Receptionist/Customer Service
Most common degree	Bachelor's Degree, 38%	High School Diploma, 35%
Most common major	Business	Business
Most common college	-	-

Senior receptionist vs receptionist/customer service demographics

Here are the differences between senior receptionists' and receptionist/customer services' demographics:

	Senior Receptionist	Receptionist/Customer Service
Average age	42	40
Gender ratio	Male, 9.4% Female, 90.6%	Male, 8.0% Female, 92.0%
Race ratio	Black or African American, 10.8% Unknown, 4.5% Hispanic or Latino, 21.5% Asian, 7.0% White, 55.3% American Indian and Alaska Native, 0.9%	Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	6%	7%

Differences between senior receptionist and receptionist/customer service duties and responsibilities

Senior receptionist example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Process daily schedule and emergency patients for admission, assist clients in the completion of require admission forms.
Handle busy patient flow including registering incoming patients and preparing their medical files.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Ship packages domestically and internationally via FedEx.com.

Receptionist/customer service example responsibilities.

Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
Bill and collect from private pay, Medicare, Medicaid and private insurance companies.
Doctor authorization for treatments, understanding of Medicare and Medicaid, prior authorizations (if need).
Resolve problems with the buyers concerning invoices that do not match in the AS400 system.
Receive and apply checks into AS400 accounting database and scan checks into bank, on a daily basis.

Senior receptionist vs receptionist/customer service skills

Common senior receptionist skills

Front Desk, 10%
Telephone Calls, 10%
Reservations, 9%
Meeting Rooms, 8%
Patients, 8%
Phone Calls, 8%

Common receptionist/customer service skills

Customer Service, 16%
Phone Calls, 15%
Data Entry, 14%
Telephone Calls, 8%
Front Desk, 8%
Scheduling Appointments, 8%

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Office and Administrative Industry
Senior Receptionist
Senior Receptionist vs Receptionist/Customer Service

Updated January 8, 2025

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