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The differences between senior service specialists and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior service specialist and a technical support specialist. Additionally, a senior service specialist has an average salary of $79,566, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a senior service specialist include customer service, work ethic and emerging technologies. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Senior Service Specialist | Technical Support Specialist | |
| Yearly salary | $79,566 | $48,667 |
| Hourly rate | $38.25 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 78,239 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior service specialist is in charge of overseeing the daily operations at business establishments, ensuring smooth workflow and client satisfaction. They typically provide services to clients while working together with staff or other specialists. Among their responsibilities include identifying and meeting the clients' needs, preparing and processing documents, researching new business and client opportunities, and addressing issues and concerns, resolving them promptly and efficiently. Furthermore, as a senior service specialist, it is essential to lead and serve as a mentor to junior specialists while enforcing the company's policies and regulations.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Senior service specialists and technical support specialists have different pay scales, as shown below.
| Senior Service Specialist | Technical Support Specialist | |
| Average salary | $79,566 | $48,667 |
| Salary range | Between $52,000 And $120,000 | Between $30,000 And $76,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | New Jersey |
| Best paying company | Citi | Meta |
| Best paying industry | Technology | Finance |
There are a few differences between a senior service specialist and a technical support specialist in terms of educational background:
| Senior Service Specialist | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 49% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between senior service specialists' and technical support specialists' demographics:
| Senior Service Specialist | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 32.6% Female, 67.4% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.8% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |