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The differences between senior support technicians and customer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support technician and a customer support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $36,361 average annual salary of a customer support technician.
The top three skills for a senior support technician include customer service, technical support and troubleshoot. The most important skills for a customer support technician are customer service, customer support, and SQL.
| Senior Support Technician | Customer Support Technician | |
| Yearly salary | $74,459 | $36,361 |
| Hourly rate | $35.80 | $17.48 |
| Growth rate | 10% | 10% |
| Number of jobs | 113,499 | 117,102 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 46% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
A customer support technician is responsible for resolving customer complaints with their network issues through remote communication, providing the customers with a step-by-step procedure to fix their systems. Customer support technicians assist the customers in setting up their programs and applications, guiding them with the instructional manuals, and responding to the inquiries and concerns they have. They also escalate high-level complaints to the immediate supervisor as needed while monitoring system solutions and creating technical tickets.
Senior support technicians and customer support technicians have different pay scales, as shown below.
| Senior Support Technician | Customer Support Technician | |
| Average salary | $74,459 | $36,361 |
| Salary range | Between $48,000 And $114,000 | Between $23,000 And $56,000 |
| Highest paying City | Durham, NC | New York, NY |
| Highest paying state | Pennsylvania | New Jersey |
| Best paying company | Pacira BioSciences | Adobe |
| Best paying industry | Technology | Technology |
There are a few differences between a senior support technician and a customer support technician in terms of educational background:
| Senior Support Technician | Customer Support Technician | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 46% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support technicians' and customer support technicians' demographics:
| Senior Support Technician | Customer Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 78.4% Female, 21.6% | Male, 66.1% Female, 33.9% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |