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The differences between senior support technicians and information systems technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior support technician, becoming an information systems technician takes usually requires 4-6 years. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $46,346 average annual salary of an information systems technician.
The top three skills for a senior support technician include customer service, technical support and troubleshoot. The most important skills for an information systems technician are customer service, troubleshoot, and technical support.
| Senior Support Technician | Information Systems Technician | |
| Yearly salary | $74,459 | $46,346 |
| Hourly rate | $35.80 | $22.28 |
| Growth rate | 10% | 10% |
| Number of jobs | 113,499 | 173,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 50% |
| Average age | 42 | 44 |
| Years of experience | 2 | 6 |
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
An information systems technician is responsible for maintaining the efficiency of various network systems' performance. Information systems technicians provide network troubleshooting, upgrading systems for optimization, maintaining the security of databases, managing the interaction of networks, and inspecting and troubleshooting system inconsistencies. Additional duties include creating network designs based on clients' specifications, configuring software and hardware applications, and creating reports on system issues and resolutions. An information systems technician must have excellent knowledge of information systems procedures, programming languages, detecting malfunctions, and making resolutions promptly.
Senior support technicians and information systems technicians have different pay scales, as shown below.
| Senior Support Technician | Information Systems Technician | |
| Average salary | $74,459 | $46,346 |
| Salary range | Between $48,000 And $114,000 | Between $28,000 And $74,000 |
| Highest paying City | Durham, NC | Rahway, NJ |
| Highest paying state | Pennsylvania | New Jersey |
| Best paying company | Pacira BioSciences | Simpson Thacher & Bartlett |
| Best paying industry | Technology | Government |
There are a few differences between a senior support technician and an information systems technician in terms of educational background:
| Senior Support Technician | Information Systems Technician | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 50% |
| Most common major | Computer Science | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support technicians' and information systems technicians' demographics:
| Senior Support Technician | Information Systems Technician | |
| Average age | 42 | 44 |
| Gender ratio | Male, 78.4% Female, 21.6% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 11% | 11% |