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The differences between senior support technicians and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support technician and an information technology/support technician. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $45,591 average annual salary of an information technology/support technician.
The top three skills for a senior support technician include customer service, technical support and troubleshoot. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.
| Senior Support Technician | Information Technology/Support Technician | |
| Yearly salary | $74,459 | $45,591 |
| Hourly rate | $35.80 | $21.92 |
| Growth rate | 10% | 10% |
| Number of jobs | 113,499 | 161,748 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 51% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Senior support technicians and information technology/support technicians have different pay scales, as shown below.
| Senior Support Technician | Information Technology/Support Technician | |
| Average salary | $74,459 | $45,591 |
| Salary range | Between $48,000 And $114,000 | Between $31,000 And $66,000 |
| Highest paying City | Durham, NC | San Francisco, CA |
| Highest paying state | Pennsylvania | Pennsylvania |
| Best paying company | Pacira BioSciences | Microsoft |
| Best paying industry | Technology | Technology |
There are a few differences between a senior support technician and an information technology/support technician in terms of educational background:
| Senior Support Technician | Information Technology/Support Technician | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 51% |
| Most common major | Computer Science | Computer Science |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between senior support technicians' and information technology/support technicians' demographics:
| Senior Support Technician | Information Technology/Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 78.4% Female, 21.6% | Male, 85.4% Female, 14.6% |
| Race ratio | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |