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Senior technical service specialist vs senior support technician

The differences between senior technical service specialists and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical service specialist and a senior support technician. Additionally, a senior technical service specialist has an average salary of $88,080, which is higher than the $74,459 average annual salary of a senior support technician.

The top three skills for a senior technical service specialist include technical support, CRM and test equipment. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.

Senior technical service specialist vs senior support technician overview

Senior Technical Service SpecialistSenior Support Technician
Yearly salary$88,080$74,459
Hourly rate$42.35$35.80
Growth rate10%10%
Number of jobs107,886113,499
Job satisfaction--
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 48%
Average age4242
Years of experience22

Senior technical service specialist vs senior support technician salary

Senior technical service specialists and senior support technicians have different pay scales, as shown below.

Senior Technical Service SpecialistSenior Support Technician
Average salary$88,080$74,459
Salary rangeBetween $59,000 And $130,000Between $48,000 And $114,000
Highest paying City-Durham, NC
Highest paying state-Pennsylvania
Best paying company-Pacira BioSciences
Best paying industry-Technology

Differences between senior technical service specialist and senior support technician education

There are a few differences between a senior technical service specialist and a senior support technician in terms of educational background:

Senior Technical Service SpecialistSenior Support Technician
Most common degreeBachelor's Degree, 54%Bachelor's Degree, 48%
Most common majorBusinessComputer Science
Most common college-Stanford University

Senior technical service specialist vs senior support technician demographics

Here are the differences between senior technical service specialists' and senior support technicians' demographics:

Senior Technical Service SpecialistSenior Support Technician
Average age4242
Gender ratioMale, 77.5% Female, 22.5%Male, 78.4% Female, 21.6%
Race ratioBlack or African American, 10.0% Unknown, 5.0% Hispanic or Latino, 16.8% Asian, 10.7% White, 57.2% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior technical service specialist and senior support technician duties and responsibilities

Senior technical service specialist example responsibilities.

  • Manage Syteline ERP software database to enter complete production release packages for components and assemblies.
  • Lead and assist in troubleshooting problems and assure appropriate communication with physicians and patients.
  • Support FDA and Parexel audits.
  • Lead raw material and API qualification projects.
  • Work on OLTP and OLAP database systems.
  • Install and maintain LAN base hardware point-of-sale systems for the hospitality industry.
  • Show more

Senior support technician example responsibilities.

  • Manage the virtual platforms utilize in the office using VMWare.
  • Serve as a SME and the main point of contact when agents and other leads have questions.
  • Organize and maintain Linux labs.
  • Help resolve terminal server and citrix environment issues.
  • Research Linux server logs to find errors within applications.
  • Train customers in hardware and software on both the pc and mac.
  • Show more

Senior technical service specialist vs senior support technician skills

Common senior technical service specialist skills
  • Technical Support, 37%
  • CRM, 18%
  • Test Equipment, 5%
  • FDA, 4%
  • Customer Service, 3%
  • Customer Accounts, 3%
Common senior support technician skills
  • Customer Service, 13%
  • Technical Support, 11%
  • Troubleshoot, 9%
  • Desk Support, 4%
  • Phone Calls, 4%
  • Mac, 4%

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