Service advisor jobs in Cedar Rapids, IA - 300 jobs

Job Purpose: Schedules service jobs and assigns to service technicians. Works closely with customers to ensure total customer satisfaction. Fields internal and external customer inquiries to the Service Department. Schedules and assigns jobs and work areas to employees in the Service Department according to skills and knowledge. Works closely with other department personnel to manage the workflow of the department and ensure customer's (internal and external) needs are met, work is completed, and deadlines are met. Opens and maintains work orders. Reviews work orders for completeness and accuracy prior to customer billing. Reviews Pathways “What's New” regularly. Reviews Equip “Aged WIP” and “Technician Labor Report” regularly and handles as necessary. Performs other duties or functions as directed by management in line with the objectives of the dealership. *Safety Sensitive Position Service Advisor Pay & Benefits: Competitive Pay Comprehensive Benefits Package (including health, dental, vision, & life) Company Matched 401(k) Retirement PTO & Holiday Pay (starts on day one) Qualifications Mt Vernon IA, Service Advisor Skills & Qualifications: Previous service experience Familiar with JD and competitive products Excellent customer service skills Strong verbal and written communication skills Demonstrable strong organizational skills Demonstrable problem solving and decision-making skills Ability to work under pressure and meet deadlines Ability to work in and promote a team atmosphere Must be able to handle stressful situations and handle multiple tasks simultaneously Ability to handle changing priorities Detail oriented Must be self-motivated Physical Requirements: Must be able to lift and/or transfer a maximum of 100 lbs. with frequent lifting and/or carrying of various items weighing up to 50 lbs. Must be able to twist, turn, reach, push, pull, lift and bend. Must have good eye, hand and foot coordination for operating equipment. Must have good eye sight (20/20 or corrected to such). Must have good hearing - well enough for safety purposes. *Safety Sensitive Position Job Specific Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, set, talk and hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

GTG Peterbilt Cedar Rapids is a family-owned full service Peterbilt truck dealership serving eastern Iowa since 1973. We have worked hard to provide the trucking industry with the highest quality products, sold and serviced by dedicated people to provide the highest return for our customers. We are looking for an experienced Service Writer/Advisor or Shop Foreman to join our dynamic team on the 2nd shift in our Cedar Rapids, IA location. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of other service-related tasks. Ideal candidates will have a minimum of 2 years of experience as a Foreman, Lead Mechanic, or Service Writer. A polished professional appearance and excellent communication skills are essential. Must have a valid CDL (or willing to obtain CDL upon hire) with clean, insurable, driving record and be willing to work rotating Saturdays as scheduled. Greet customers in a professional and courteous manner in person or over the phone. Schedule appointments and work assignments for technicians. Open and close work orders providing as much information as possible. Record, adjust and report mechanics time for work orders and payroll. Work to resolve customer complaints. Continually follow-up with customers on status of repairs. Assist with warranty repair paper flow. Consult with the parts department on special order parts and sublet repairs. Instruct the following shifts service writer on progress, any special instructions, and appointments. Effective use of problem solving and customer service skills. Keep Service Manager informed of all customer complaints and technician problems. Perform other duties as assigned. Qualifications: Must possess strong customer service skills. Must have general computer knowledge. Must demonstrate attention to detail. Must pass pre-employment background check and drug screen. Education: High school diploma or equivalent, preferred. A college degree or a certificate/degree from a trade school is preferred but not required. Combination of education, training, or experience providing the required knowledge, skills, and abilities. Benefits: Competitive salary and benefits package. Boot allowance Medical, Dental & Vision insurance PTO accrual begins at time of hire. Eligibility for paid holidays at time of hire. 401(k) 401 (k) match Compensation based on education, skills, and experience. GTG Peterbilt is an equal opportunity employer. PIc3eee93814e2-31181-39460935

Customer Service Associates are face of the bank, responsible for providing exceptional customer service by greeting customers warmly in person, on the phone, and via internet channels. This role includes processing transactions efficiently, maintaining accuracy, and promoting bank products and services to meet customer needs while fostering lasting relationships. This position may work in multiple branches within the region, including but not limited to, Manchester, Dyersville, Peosta, Edgewood, Earlville and Coggon. Company paid mileage rates apply.

The **Part Time Customer Service Associate** provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. **Wage** : $17.25/hr. **Qualifications:** 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills **Apply** today and shift your **career** into drive for **tomorrow!** **Benefits and Perks:** Not only do you get to be part of an organization where you **Drive** your **Potential** , **Power** your **Passion!!** Below are a few perks and discounts: + Up to 40% off the base rate of any standard Hertz rental + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Replies within 24 hours Benefits: Supportive, team-oriented environment with growth opportunities Paid specialty seminars and ongoing professional training Company-paid ASE and certification testing completion Employee discounts on automotive services and repairs Company-provided uniforms Supplemental insurance options Paid time off and paid holidays (based on tenure) Competitive hourly wage + potential for performance-based bonuses Simple IRA Retirement up to 3% Match Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Health insurance Training & development Vision insurance Automotive Center Service WriterAll Tune Cedar Rapids-5271 - Cedar Rapids, IA About Us All Tune Cedar Rapids-5271 is a trusted automotive repair and service center in Cedar Rapids, IA dedicated to providing high-quality automotive maintenance, diagnostics, and repair with integrity and professionalism. We're seeking an experienced and customer-focused Automotive Center Service Writer to join our team. This is an excellent opportunity for someone with strong communication and sales skills who enjoys helping customers, coordinating service operations, and contributing to a successful and growing shop. At All Tune Cedar Rapids-5271, we believe our people are our greatest asset-and we invest in your growth with training, certifications, and advancement opportunities. Position Overview The Automotive Center Service Writer serves as the key point of contact between customers and the shop team, ensuring a seamless service experience from start to finish. You'll greet customers, assess their vehicle service needs, and present maintenance and repair recommendations in a clear, professional manner.This role involves coordinating repair orders, maintaining communication between customers and technicians, and managing shop operations to ensure timely, high-quality service. The ideal candidate is organized, personable, detail-oriented, and skilled in both customer service and sales. Key Responsibilities Greet customers professionally and assess service and repair needs Communicate clearly about maintenance recommendations and repair options Prepare accurate estimates, work orders, and invoices using the shop's POS system Coordinate with technicians to ensure efficient workflow and quality control Maintain inventory control and order parts as needed Monitor profit margins and help achieve sales and productivity goals Conduct follow-up calls to ensure customer satisfaction and build lasting relationships Generate new business by calling on local commercial accounts and fleet customers Maintain a clean, organized, and professional front office area Mentor less experienced team members and promote a collaborative team culture Schedule Monday through Friday - no weekends Occasional overtime may be available Qualifications High School Diploma or equivalent required 3+ years of sales or customer service experience in an automotive repair or service environment preferred Knowledge of fleet accounts and aftermarket warranty companies is a plus Section 609 Certification (EPA) preferred or willingness to obtain Strong communication, organizational, and problem-solving skills Ability to multitask in a fast-paced environment Must be at least 18 years old with a valid state driver's license and clean driving record Team player with a positive attitude and a commitment to continuous learning and certification growth Why Join All Tune Cedar Rapids-5271At All Tune Cedar Rapids-5271, we're committed to excellence-not just for our customers, but for our employees too. We offer competitive compensation, industry-leading training, and a supportive workplace where your professionalism and passion for the automotive industry are valued and rewarded. If you're ready to take your automotive service career to the next level and work in a shop that values skill, integrity, and teamwork, apply today! Compensation: $19.00 - $23.00 per hour At All Tune Total Car Care, we have proudly served local communities for nearly 40 years. Our ASE-certified technicians are committed to providing high-quality service, ensuring vehicles stay in top condition for the long road. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to All Tune Total Auto Care Corporate.

Service Advisor Base Pay + Commissions Employment Type: Full-Time | Exempt This is a high-visibility, customer-facing role where first impressions matter and ownership is expected. We're looking for a driven, customer-focused Service Advisor who thrives in a fast-paced environment, takes pride in delivering exceptional service, and knows how to manage multiple priorities at once. If you enjoy helping others, staying organized under pressure, and being at the center of daily operations, this role was built for you. At Rydell Chevrolet, culture matters. We believe happy employees create loyal customers, and we expect our Service Advisors to set the standard for professionalism and service every single day. What You'll Own As a Service Advisor, you are the face of the Service Department and the primary point of contact for our customers. From the moment a vehicle arrives on the drive to the time it's returned, the customer experience is yours to own. Your Impact Will Include: Owning the flow of the service drive to ensure fast, professional, and efficient service Greeting customers, assessing needs, and clearly explaining the repair process Acting as a concierge for all customer inquiries - in person and by phone Managing technician schedules and ensuring available labor hours are sold daily Distributing work efficiently to maximize productivity and minimize downtime Taking initiative on follow-up and problem resolution to leave a lasting positive impression Upholding dealership standards, professionalism, and customer-first values at all times What It Takes to Win Here We're looking for someone who brings energy, accountability, and pride to their work. Required Qualifications: Strong organizational and time-management skills Excellent communication and people skills Ability to manage multiple priorities in a high-volume environment Professional, well-groomed appearance and positive attitude Valid driver's license (required) Willingness to submit to a pre-employment background check and drug screen Preferred (but not required): Experience in customer service, retail sales, hospitality, or restaurant environments Automotive service or dealership experience Demonstrated ability to influence and guide others Why Rydell Chevrolet At Rydell Chevrolet, every role matters. We don't just service vehicles - we build relationships that last. Our team is driven, supportive, and committed to delivering award-winning service to our community. What We Offer Base Pay plus Commissions Health Insurance Dental and Vision Plans Company-Paid Life Insurance ($10,000) Short-Term Disability After 1 year, 401(k) Retirement Plan with a 3% match Paid Vacation & PTO Gym Membership Reimbursement Employee Purchase Discounts If you're ready to step into a customer-facing role where performance, professionalism, and teamwork matter, apply today. Equal Opportunity Employer We are an equal opportunity employer committed to providing a safe, drug-free workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

The Service Writer / Parts Counter Sales Representative is a hybrid role responsible for supporting both the service and parts departments within a truck sales and service operation. This position serves as a primary point of contact for customers, coordinating service repairs, preparing work orders, and assisting with parts identification and sales. This role requires strong customer service skills, mechanical aptitude, and the ability to manage multiple priorities in a fast-paced environment. Key responsibilities include writing and managing repair service orders, communicating with technicians regarding job status and repair needs, providing accurate parts quotes, processing parts sales, and ensuring timely follow-up with customers. The position plays a critical role in maximizing shop efficiency, maintaining accurate documentation, and driving revenue through service and parts sales while delivering a high level of customer satisfaction. The ideal candidate is detail-oriented, organized, and knowledgeable in truck components and repair processes, with the ability to build strong relationships with customers, technicians, and vendors. This role supports overall operational efficiency and contributes directly to customer retention and profitability. What We Offer: Great Culture & Team Environment Long Term Career Advancement Opportunities Paid Training Medical / Dental / Vision Insurance Health Savings Account Health Reimbursement Account Company Paid Life, Accident, and Disability Insurance 401(k) with company match Paid Time Off Paid Holidays Paid Parental Leave RESPONSIBILITIES: Assist retail and shop customers in selecting required parts in a friendly, professional manner. Inform customers of part requirements, specials, and full product line offerings. Answer phone calls, provide price quotes, and share product information in a friendly manner. Pull and fill orders from stock; notify parts manager of out-of-stock items. Maintain accurate records of repair/parts orders, invoices and special orders and all supporting documents. Keep counter areas clean and organized; replenish inventory daily. Process payments, obtain credit authorizations, and ensure proper documentation for all transactions. Issue credits for returned parts and verify purchase details. Participate in training programs and stay current on new products and updates. Support outside sales representatives with order fulfillment. Write up customer vehicle issues accurately, obtain signatures, and provide copies of repair orders. Communicate repair progress and status updates to customers. Ensure proper handling and storage of vehicles and keys. Explain completed work and charges to customers clearly. Ensure vehicles are parked in assigned area's, trucks are locked and keys are tagged and properly stored. Maintain professional appearance and uphold company standards. Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing. This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments. Participates with the parts manager in maintaining a lost sales tracking program Participates in all training programs that are made available. Provides high level of service to internal and external customers. BASIC QUALIFICATIONS: Excellent verbal and written communication skills. Ability to listen, resolve conflicts, and provide outstanding customer service. Strong problem-solving skills and goal-oriented mindset, deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Proficiency with computers and business applications. Ability to read and interpret work orders, safety rules, and technical documents. Basic math skills and ability to compute rates, ratios, and percentages. Ability to handle multiple tasks and adapt to changing priorities. Ability to develop written estimates and quote bids and schedule jobs Equal Employment Opportunity Statement:Ascendance Truck Centers is an equal opportunity employer. We value diversity and do not make any discrimination based upon race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our team is made up of individuals from different backgrounds and perspectives, who share a genuine commitment to diversity, inclusivity, and respect for each other. Disclaimer: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed, or further education required with circumstance changes (such as growth, workload, changes in personnel, technological developments, etc.)

Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest! We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle. Benefits: Opportunity to increase your payrate within your first 60 days of employment! Paid training plus bonus incentives for completing training. Cross-training across multiple roles, increasing your earning potential. Career paths that offer limitless growth opportunities (in Automotive and Management)! Safety focused work environment to always keep you and our customers safe! Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! * Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! * *For full time employees PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred. Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required. See full job description below! Job Summary The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit! Job Responsibilities: Greet and escort guests from their vehicles as you review their requests. Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training. Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings. Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction. Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires. Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals. Other duties as assigned by management. Requirements: Proven face-to-face customer service or sales experience. Ability to perform the responsibilities of the job. Able to stand for an extended period. Ability to bend, stoop, reach, crawl, and climb stairs. Ability to lift over 50 pounds. Comfortable working in an enclosed and/or semi-outdoor environment. Authorized to work in the US without sponsorship. Qualifications: Valid Driver's License preferred. Excellent customer service and communication skills. Keen listening and reasoning skills to capture guests' product needs. Confident in overcoming objections and not afraid of rejection. An energetic and positive attitude that is welcoming to guests. Ability to work well in a team environment. Dedication to following safety policies and procedures. Willingness to undergo on the job training and a growth mindset. Ability to work in a fast-paced environment while multi-tasking. Benefits: Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine* Employer Funded Basic Life & Accidental Death Dismemberment* Bonus structure for JLU Module completions within set timeframes. Employee discount on parts and services Additional benefits available: Dental Plan and/or Vision Plan* Life & Accidental Death Dismemberment and/or Accident* Short-Term and Long-Term Disability* Critical Illness and/or Cancer and/or Hospital Indemnity* Flexible Spending Account (FSA) and/or Dependent Care FSA* Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance * Full-time employees only Equal Opportunity Employer Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Apply Description Customer Service Advisor - Automotive (No Experience Needed) Are you passionate about helping people and making their day better? At Bill Colwell Ford, we're not just in the business of servicing vehicles-we're in the business of serving people. We're looking for a Customer Service Advisor who excels at creating great experiences. You don't need automotive experience-we'll teach you that. What we do need is someone who brings energy, empathy, and organization to every customer interaction. Whether you've worked in retail, hospitality, or another service industry, if you're ready to bring your customer service skills to a growing team, this could be your next great opportunity. Comprehensive Full-Time Benefits: Enjoy a five-day work week with a consistent schedule Paid time off and paid holidays Multiple health insurance plan options Health Savings Account (HSA) with company matching Dental and vision insurance 401(k) with company matching Long-term and short-term disability coverage Life insurance Flex spending account Paid training and development Competitive pay with performance-based incentives Company clothing allowance Employee discounts on vehicles, service, and parts Work in a brand-new, state-of-the-art facility Relax in a separate employee breakroom with a full kitchen Key Responsibilities: Customer Experience: Greet customers warmly, guide them through the service process, and ensure they feel informed and confident throughout. Communication: Clearly explain recommended services and answer customer questions-no technical jargon required. Organization: Create and manage service orders, keep track of appointments, and ensure smooth coordination with technicians. Support: Help schedule vehicle service, assist with basic diagnostics, and follow up with customers after their visit. Collaboration: Work closely with service technicians, parts staff, and fellow advisors to create a seamless, friendly environment. Qualifications: Previous experience in a customer service, hospitality, or retail role Friendly, organized, and detail-oriented Excellent communication and interpersonal skills Comfortable multitasking in a fast-paced setting Team player who enjoys helping others Willingness to learn about vehicles and service processes Valid driver's license with a clean driving record Join Our Family at Bill Colwell Ford - Apply Today! Bill Colwell Ford is a family-owned Ford dealership located in Hudson, Iowa, just outside of Waterloo/Cedar Falls. For over 40 years, we've built a reputation on honesty, quality service, and treating our employees like family. Here, you're not just another employee-you're a valued part of our team. We are proud to be an equal opportunity employer, and we strictly prohibit discrimination or harassment based on race, color, religion, age, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Application Process Ready to bring your customer service skills into the automotive world? We'd love to hear from you. Submit your resume and/or a cover letter that tells us why you're a great fit for the Customer Service Advisor role at Bill Colwell Ford. Let's take the next step in your career-together.

The University of Iowa Health Department of Orthopedics and Rehabilitation, is seeking a full time Clinic Services Specialist to support our frontline operations and staff. This position plays a crucial role in providing access, scheduling, and support services, contributing to the delivery of high-quality patient care, and ensuring an excellent patient experience. The position performs activities related to scheduling patient appointments, serving as a patient advocate, handling patient access requests and service recover incidents, ensuring accuracy in scheduled appointments, and using independent judgement to best ensure the patient has an excellent experience. Schedule: Monday-Friday, 8am to 5pm As part of our team, you will be instrumental in upholding our WECARE core values. The ideal candidate will be detail-oriented, collaborative and a team player who prioritizes patient experience in every interaction. If you are passionate about providing exceptional care and support to our patients and their families and being a part of an exciting and rewarding workplace, we look forward to hearing from you! Key Duties include: Patient Appointment Scheduling: Coordinate and schedule patient appointments and tests, including advanced procedures and injections, working with other UI Health Care departments. Utilize the EPIC system to verify availability, ensuring all appointments comply with established guidelines. Reception and Check-in: Perform front desk duties, assist with patient check-ins through the EPIC system, greet patients, answer questions with a service excellence mindset, and ensure all patient documentation is completed. Payment and Documentation: Collect co-payments per UI Health Care policies, reconcile daily batches, print necessary business office paperwork, and complete variance reports. Patient Advocacy: Serve as a patient advocate, handle access requests, manage service recovery incidents, and ensure appointments are scheduled appropriately for the best possible experience. Training and Support: Provide onboarding and training for new hires, maintain training documents, and update team resources. Communicate EPIC system changes and ensure team readiness for upgrades. Flexibility and Coverage: Learn scheduling functions at multiple orthopedic clinic locations and provide coverage as needed. Patient Satisfaction Initiatives: Participate in patient satisfaction committees, implement departmental initiatives, and support service excellence training (C3). Percent of Time: 100% UI Health Care Core Values (WECARE) W elcoming We strive for an environment where everyone has a voice that is heard, that promotes the dignity of our patients, trainees, and employees, and allows all to thrive in their health, work, research, and education. E xcellence We aim to achieve and deliver our personal and collective best in the pursuit of quality and accessible healthcare, education, and research. C ollaboration We encourage collaboration with healthcare systems, providers, and communities across Iowa and the region, as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work. A ccountability We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur. R espect We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community. E mpowerment We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners. Pay grade: 3A Professional and Scientific Pay Structures | University Human Resources - The University of Iowa (uiowa.edu) Benefits Highlights: Regular position located in Iowa City, Iowa Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans For more information about Why Iowa?, click here The new University of Iowa Health Care North Liberty Campus is a 469,000 square foot facility that is home to UI Health Care's nationally recognized Orthopedics service line, offering comprehensive, coordinated, and accessible care across the outpatient, inpatient and surgical venues. These state-of-the-art clinical facilities include a full-service community imaging center, laboratory services, physical therapy, retail pharmacy, and emergency department as well as an array of support services. The facility has been designed to support a superior patient and staff experience; excellence across our patient care, teaching and research missions; convenient access to services; and engaging community partnerships . UI Health Care is seeking a welcoming, highly-skilled and collaborative workforce to be a part of the team for this superb new campus, and to help further our mission of: Changing Medicine. Changing Lives. Required Qualifications: Bachelor's degree or equivalent experience and education 6 months of experience in a frontline health care setting Excellent written and verbal communication skills Excellent customer service skills Ability to organize and prioritize multiple tasks on time and maintain quality standards Experience working with Microsoft Office, EPIC and Excel Desirable Qualifications: Knowledge of institution and policies, processes, and forms Knowledge of Orthopedics department and frontline unit policies, processes, and forms 1 year of customer service experience 1 year experience mentoring, training, or instructing people Ability to make decisions requiring interpretation and judgment Ability to gather, analyze and display data in appropriate format and keep accurate records Attention to detail Application Process: In order to be considered, applicants must upload a cover letter and a resume that clearly address how they meet the listed required and desired qualifications of this position. Incomplete applications will not be reviewed. Job openings are posted for a minimum of 10 calendar days. Applications will be accepted until 11:59 PM on the last day of the posting. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For questions, contact Amanda Petersen at ************************* Additional Information Compensation Contact Information

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package. Essential Duties and Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, complaints and escalates as necessary. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all our products and services. Refers products and services that benefit members to achieve team goals. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Processes mail and night deposit transactions. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders. Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day. Complete daily work including balancing and reconciliation of drawer offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand . Assists in security procedures. Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine and cash recyclers. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. Job Requirements/Expectations JOB REQUIREMENTS: Interpersonal skills to represent the Credit Union in a positive way. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations. Accuracy in the handling of cash, recording daily transactions, and attention to detail. Good telephone manners and techniques. Ability to work with minimal direction and exercise sound judgment. Member account problem-solving skills. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Ability to develop and maintain effective working relationships as a cohesive team. High school diploma or the equivalent (i.e. GED). Cash handling, sales, and customer service experience desired. Must be bondable. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Reporting Relationship Reports to the Vice President/Branch Managers as assigned. Supervisory Responsibilities This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #ID

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠. Position Summary: As an Underwriting Service Specialist, your role is to ensure account service delivery meets and exceeds our customer's expectations. The Underwriting Services Specialist utilizes customer service skills, established processes, and various software applications to ensure Service Level Agreements (SLA's) are met. Under some supervision, the Underwriting Service Specialist works cross-functionally and is responsible for analyzing key pieces of information, determining the appropriate course of action and handling issues. This position collaborates with underwriters, corporate resources, and global teams to ensure we meet both internal and external commitments. Responsibilities and Accountabilities: * Policy & endorsement issuance * File documentation and set-up * Review account information for data entry into appropriate systems * Order, prepare and/or update reports * Processing of various underwriting transactions and requests * Correspond with brokers for information at Underwriter's request * Booking/Invoicing * Coordinate services with other services units, as needed Required Skills and Abilities: * Analytical and problem solving ability * Detail-oriented * Customer-focused * Collaborative and team-oriented * Strong communication and organizational skills Education and Experience: * Bachelor's Degree preferred * 1+ Year experience in same or related field preferred #LI-Remote #LI-AM3 For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible. $55,300 - $71,910/year * Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future. * Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits. Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team. For Colorado Applicants - The deadline to submit your application is: January 12, 2026 14400 Arch Insurance Group Inc.

🚗 Service Advisor - McGrath Ford ⏳ Full-Time | Monday - Saturday 💼 Career Growth | Great Benefits | Supportive Team Culture Join the #1 Coolest Place to Work! McGrath Toyota in Iowa City, part of the McGrath Family of Dealerships, is looking for a customer-focused, detail-oriented Service Advisor to support our fast-paced service department. For the last 73 years, we've built a reputation as Eastern Iowa's most trusted name in automotive sales and service-and we're just getting started. If you're looking for a career (not just a job) where your work is valued and your growth is supported, this is the place for you. What You'll Do 🔹 Greet and assist customers in the service lane with professionalism and care 🔹 Guide customers through the service process, offering clear communication and concierge-level support 🔹 Manage repair orders and coordinate with technicians to ensure efficient workflow 🔹 Present and sell recommended services and maintenance options 🔹 Maintain ongoing communication with customers during service visits 🔹 Help create a smooth, welcoming, and productive service department experience What We're Looking For ✔️ Previous experience as a Service Advisor or in a customer-facing role (preferred) ✔️ Strong communication and time management skills ✔️ Friendly, organized, and energetic personality ✔️ Ability to multitask and manage multiple vehicles and clients ✔️ Professional appearance and attitude ✔️ Valid driver's license and clean driving record ✔️ Willingness to complete a pre-employment background check Physical & Work Environment Requirements 🔹 Work performed at a desk and in the service lane 🔹 Moderate noise level typical of a dealership environment 🔹 Frequent movement around the dealership to complete tasks 🔹 Occasionally lift or move objects up to 20 pounds 🔹 Regular use of hands and fingers for typing and handling materials 🔹 Clear communication required to coordinate with customers and team members What's in it for you? ✅ PTO Starting Day 1 ✅ Health, Dental & Vision Insurance ✅ 401(k) with Company Match ✅ 97% of Promotions from Within ✅ Fun, Collaborative, and Team-Oriented Culture Drive Your Career Forward with McGrath! If you're ready to grow, be appreciated, and make a real impact, apply today and join the winning team at McGrath Ford Kia Hyundai! Get a glimpse of our culture thorough our videos! ************************************* PBAt7s IND3

The **Customer Service Associate** provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff. **Wage** : $16.25/hr. **Qualifications:** 3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills **Apply** today and shift your **career** into drive for **tomorrow!** **Benefits and Perks:** Not only do you get to be part of an organization where you **Drive** your **Potential** , **Power** your **Passion!!** Below are a few perks and discounts: + Up to 40% off the base rate of any standard Hertz rental + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Job DescriptionBenefits: Supportive, team-oriented environment with growth opportunities Paid specialty seminars and ongoing professional training Company-paid ASE and certification testing completion Employee discounts on automotive services and repairs Company-provided uniforms Supplemental insurance options Paid time off and paid holidays (based on tenure) Competitive hourly wage + potential for performance-based bonuses Simple IRA Retirement up to 3% Match Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Health insurance Training & development Vision insurance Automotive Center Service Writer All Tune Cedar Rapids-5271 Cedar Rapids, IA About Us All Tune Cedar Rapids-5271 is a trusted automotive repair and service center in Cedar Rapids, IA dedicated to providing high-quality automotive maintenance, diagnostics, and repair with integrity and professionalism. Were seeking an experienced and customer-focused Automotive Center Service Writer to join our team. This is an excellent opportunity for someone with strong communication and sales skills who enjoys helping customers, coordinating service operations, and contributing to a successful and growing shop. At All Tune Cedar Rapids-5271, we believe our people are our greatest assetand we invest in your growth with training, certifications, and advancement opportunities. Position Overview The Automotive Center Service Writer serves as the key point of contact between customers and the shop team, ensuring a seamless service experience from start to finish. Youll greet customers, assess their vehicle service needs, and present maintenance and repair recommendations in a clear, professional manner. This role involves coordinating repair orders, maintaining communication between customers and technicians, and managing shop operations to ensure timely, high-quality service. The ideal candidate is organized, personable, detail-oriented, and skilled in both customer service and sales. Key Responsibilities Greet customers professionally and assess service and repair needs Communicate clearly about maintenance recommendations and repair options Prepare accurate estimates, work orders, and invoices using the shops POS system Coordinate with technicians to ensure efficient workflow and quality control Maintain inventory control and order parts as needed Monitor profit margins and help achieve sales and productivity goals Conduct follow-up calls to ensure customer satisfaction and build lasting relationships Generate new business by calling on local commercial accounts and fleet customers Maintain a clean, organized, and professional front office area Mentor less experienced team members and promote a collaborative team culture Schedule Monday through Friday no weekends Occasional overtime may be available Qualifications High School Diploma or equivalent required 3+ years of sales or customer service experience in an automotive repair or service environment preferred Knowledge of fleet accounts and aftermarket warranty companies is a plus Section 609 Certification (EPA) preferred or willingness to obtain Strong communication, organizational, and problem-solving skills Ability to multitask in a fast-paced environment Must be at least 18 years old with a valid state drivers license and clean driving record Team player with a positive attitude and a commitment to continuous learning and certification growth Why Join All Tune Cedar Rapids-5271 At All Tune Cedar Rapids-5271, were committed to excellencenot just for our customers, but for our employees too. We offer competitive compensation, industry-leading training, and a supportive workplace where your professionalism and passion for the automotive industry are valued and rewarded. If youre ready to take your automotive service career to the next level and work in a shop that values skill, integrity, and teamwork, apply today!

The University of Iowa Health Care Department of Urology is seeking a Clinic Services Specialist. This position is responsible for duties related to access, scheduling, wayfinding and support to assure effective and efficient delivery of health care services striving toward an excellent patient experience. Positions in this job family are engaged in one or more activities related to scheduling patient appointments, serving as a patient advocate, handling patient access requests, handling service recovery incidents, ensuring appointments are scheduled appropriately, checking in patients and scheduling follow up appts at checkout and using independent judgement to best ensure the patient has an excellent experience. Schedule patient appointments and tests and coordinate appointments with other University of Iowa Health Care departments utilizing the EPIC system, assuring compliance with established guidelines. Perform reception coverage; assist with patient appointment check in process through the Epic systems; greet patients upon arrival to the clinic; answer questions in a manner that applies service excellence principals; update patient address, phone, insurance, MSP data and caregiver information; assure patients complete and/or sign all appropriate documentation. Facilitate patient flow within the clinic and hospital through utilization of the Epic Department Appointments Report; direct patients to appropriate waiting areas; assist patients with directions to other UI Health Care clinics; provide patients with parking validation. Answer incoming clinic calls, field and answer questions, schedule appointments, route calls and relay messages appropriately. Work with numerous distractions and interruptions. Collect patient co-insurance and co-payments at time of check-in following established UI Health Care policies; close daily batch; complete variance reports. Maintain personal cash drawer, following set University of Iowa policies and guidelines. Assists with resolving immediate scheduling issues by working directly with clinical supervisor. Notifies supervisor of unresolved scheduling issues. Serves as an intermediary between patients and nursing personnel regarding scheduling concerns and medical needs. Coordinates appointment for other University of Iowa Health Care departments as needed. Negotiate schedule changes with providers and communicates changes with staff/supervisors. Contribute ideas and seek ways to improve assigned processes. Provide feedback to management on means to achieve goals and resolve service issues. Attend scheduling staff meetings. Collaborate with peers and co-workers to enhance the delivery of health care. Provide training to new students/staff. Update and maintain training documentation and resources. Provide high level customer service with internal and external customers, including patients, visitors, physicians and other clinical staff. Ensure patient satisfaction and safety by ensuring calls and inquiries are documented and triaged appropriately. Address concerns of patients, provide service recovery, and escalate issues as needed. Serve as mentor, role model, and service excellence ambassador for staff, co-workers, patient and visitors. May perform other duties as assigned. Education Required Bachelor's degree or an equivalent combination of education and experience. Experience Requirements Six months - 1 year related administrative experience. Excellent written, verbal and interpersonal communication skills. Experience working in customer service Proficiency in computer software applications, including Microsoft Office Suite Desirable Qualifications Minimum 1 year scheduling in an outpatient clinic setting is highly desirable. Experience working with EPIC. Knowledge of University of Iowa Hospitals and Clinics policies, procedures and regulations. Ability to maintain professionalism while handling difficult situations with callers and customers Demonstrated ability to handle complex situations with minimal supervision Demonstrated attention to detail Excellent organizational skills Knowledge of medical terminology Demonstrated ability to resolve issues related to customer concerns or workflow changes and challenges. Knowledge of University of Iowa policies, procedures, and regulations. Application Process: In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission: · Resume · Cover Letter Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. This position is not eligible for University sponsorship for employment authorization. For additional questions, please contact Sandy Moenk at ********************* or ************. Additional Information Compensation Contact Information

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success-now and in the future-is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package. Essential Duties and Responsibilities Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change: Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, complaints and escalates as necessary. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all our products and services. Refers products and services that benefit members to achieve team goals. Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Processes mail and night deposit transactions. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders. Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day. Complete daily work including balancing and reconciliation of drawer offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand . Assists in security procedures. Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine and cash recyclers. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. Job Requirements/Expectations Interpersonal skills to represent the Credit Union in a positive way. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. Thorough knowledge of deposit products and regulations. Accuracy in the handling of cash, recording daily transactions, and attention to detail. Good telephone manners and techniques. Ability to work with minimal direction and exercise sound judgment. Member account problem-solving skills. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Ability to develop and maintain effective working relationships as a cohesive team. High school diploma or the equivalent (i.e. GED). Cash handling, sales, and customer service experience desired. Must be bondable. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Reporting Relationship Reports to the Vice President/Branch Managers as assigned. Supervisory Responsibilities This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #ID

🚗 Fleet and Commercial Service Advisor - McGrath Chevyland ⏳ Full-Time | Monday - Saturday 💼 Career Growth | Great Benefits | Supportive Team Culture Join the #1 Coolest Place to Work! McGrath Chevy in Cedar Rapids, part of the McGrath Family of Dealerships, is looking for a customer-focused, detail-oriented Service Advisor to support our fast-paced service department. For the last 73 years, we've built a reputation as Eastern Iowa's most trusted name in automotive sales and service-and we're just getting started. If you're looking for a career (not just a job) where your work is valued and your growth is supported, this is the place for you. What You'll Do 🔹 Greet and assist customers in the service lane with professionalism and care 🔹 Guide customers through the service process, offering clear communication and concierge-level support 🔹 Manage repair orders and coordinate with technicians to ensure efficient workflow 🔹 Present and sell recommended services and maintenance options 🔹 Maintain ongoing communication with customers during service visits 🔹 Help create a smooth, welcoming, and productive service department experience What We're Looking For ✔️ Previous experience as a Service Advisor or in a customer-facing role (preferred) ✔️ Strong communication and time management skills ✔️ Friendly, organized, and energetic personality ✔️ Ability to multitask and manage multiple vehicles and clients ✔️ Professional appearance and attitude ✔️ Valid driver's license and clean driving record ✔️ Willingness to complete a pre-employment background check Physical & Work Environment Requirements 🔹 Work performed at a desk and in the service lane 🔹 Moderate noise level typical of a dealership environment 🔹 Frequent movement around the dealership to complete tasks 🔹 Occasionally lift or move objects up to 20 pounds 🔹 Regular use of hands and fingers for typing and handling materials 🔹 Clear communication required to coordinate with customers and team members What's in it for you? ✅ PTO Starting Day 1 ✅ Health, Dental & Vision Insurance ✅ 401(k) with Company Match ✅ 97% of Promotions from Within ✅ Fun, Collaborative, and Team-Oriented Culture Drive Your Career Forward with McGrath! If you're ready to grow, be appreciated, and make a real impact, apply today and join the winning team at McGrath Chevy in Cedar Rapids! Get a glimpse of our culture thorough our videos! ************************************* PBAt7s IND3

The University of Iowa Department of Obstetrics and Gynecology is seeking a Clinic Services Specialist for our Davenport clinic. The Clinic Services Specialist schedules patient appointments/inquiries for the department for multiple sub clinics and ensures that patients are scheduled to the right department based on their urgency. Ensures the correct visit types, provider, date, length of visit, and time are utilized. Schedules into the appropriate timeframe that is in line with what is requested for the plan of care based on the urgency and desired appointment date. Ensures the right appointment prerequisites are completed and obtained. Observe and recommend quality improvements relating to improved patient access. Monitor reports for evaluation of training opportunity and growth. Coordinates all necessary preparatory tests and obtains records to maximize the efficiency of the visit. Informs patient of their visit specific preparatory instructions and ensures notification about their upcoming appointments via their communication method of choice. Follows the appropriate workflows to confirm the patient is financially secured for their visit. Schedule patient referrals, ensuring the patients previous records are scanned into the chart. Monitoring various work queues and scheduling patients accordingly. Verify patients' insurance upon check-in. Taking patient payments in the form of co-pays or prepayment for upcoming services. The Clinic Services Specialist anticipates the needs of the patient and serves as a patient advocate. The scheduler will assist, and problem solve any scheduling issues that arise. The scheduler uses independent judgement in determining how to assist patient requests outside of the scope of scheduling. Upholds the departments best practices, quality, and professionalism standards and policies. Serves as a mentor, coach, role model, and service excellence ambassador for staff, co-workers, patients, and visitors. May complete special projects for the department. They may attend clinic or department meetings to serve as a scheduling content expert. May perform other duties as assigned. Position Responsibilities Answer incoming calls Schedule, cancel, and reschedule patient appointments through negotiations with the patient Coordinate patient appointments with other clinics Confirms demographics, insurance, MSP, and caregiver information and makes changes as needed. Triage process - works with nursing and provider to coordinate same day urgent/emergent appts Identify self-pay patients and works with financial counseling to secure payments prior to appointments. Answers questions about clinic procedures according to department instructions. Schedules outpatient appointments on a daily basis. Schedules appointments for patients who call based on physician's availability, patient's needs, and current schedules. Schedules appointments from outside referring physicians based on physician availability and schedule. Coordinate appointments and set up referrals/consults to other departments. Negotiate schedule changes with providers and communicates changes with staff/supervisors. Serve as a patient advocate Route calls to the appropriate area if they are not within the scope of scheduling Work the Epic work queues Work the Epic in-baskets which could include: staff messages, orders, patient reminders, patient scheduling, CRMs, patient advice requests, etc. Work rescheduled lists/bump lists and recalls Coordinate provider schedules (Master schedules, daily templates and clinic closures) for clinics as assigned May perform other duties as assigned Required Qualifications A Bachelor's degree or equivalent combination of education and experience 6 months - 1 year administrative experience Patient centered and a patient advocate Proficiency in computer spreadsheet and database applications Excellent written and verbal communication skills Excellent organization skills Job related experience with and/or commitment to customer service excellence Desired Qualifications Minimum of 1 year of experience initiating, managing, and training staff Ability to troubleshoot and adapt independently Experience with the EPIC system Experience scheduling in an outpatient clinic setting Experience with hospital operations and/or ambulatory clinic operations Knowledge of University of Iowa policies, procedures and regulations Position and Application Details In order to be considered for an interview, applicants must upload a cover letter and resume and mark them as a relevant file to the submission. Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process. For additional questions please contact Cassie Burrill at ************************. Additional Information Compensation Contact Information