Service coordinator jobs in Grosse Pointe Park, MI

A career with Brookdale Healthcare Services has never been so rewarding! Brookdale Home Health is ranked among the Top Ten largest home heath companies in the country. Many of our agencies carry a five-star rating and are recognized by Decision Health as Home Care Elite agencies. We own and operate more than 80+ agencies nationwide, serving approximately 17,000 patients throughout our Brookdale Home Health Division. Brookdale: Bringing new life to senior living. Job Description We are looking for a dynamic Home Health Marketing Coordinator who holds a current medical book of business of Physician/Case Managers and Discharge Planners in and around Detroit, MI. A background in Home Health, Hospice or Durable Medical Equipment Sales and Marketing is an essential requirement of this position. Key responsibilities include: * Overall coordination of business development and education of patients, insurance companies, physicians, hospitals, nurses, community resources, other health care specialists and the local community * Ensuring continuity of care, smooth interaction, and communication between all involved in patient care activities * Managing all aspects of organization marketing including managing the members of the marketing team * Establishing and maintaining positive relationships with customers and referral sources and responding to customer requests and concerns * In conjunction with the Director of Sales, developing home health programs in the general community At Brookdale, you will enjoy a rewarding career with a forward thinking company while receiving an impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your family, including • Major Medical • Dental• Vision• Flexible Spending Account • Short-term Disability • Long-term Disability • 401(K) with Company Match • Life Insurance • Tuition Reimbursement • Paid Vacation & Holidays • Continuing Education • License Reimbursement Qualifications We seek the following principal qualifications: * 2 years of experience in sales or public relations preferably in a home health care company or 1 year of nursing experience, therapist, social worker, or medically trained equivalent, with experience in social services coordination for patients with multiple, complex medical and/or socioeconomic needs * Familiarity with health care reimbursement * Effective interpersonal skills in relating to physicians, other health specialists in the community, management, and co-workers both over the phone and in person Additional Information All your information will be kept confidential according to EEO guidelines. Brookdale is an EOE-(Equal Opportunity Employer) and drug free work place

The Servicing Consumer Response Coordinator assists the Consumer Advocate and Compliance team in ensuring compliance with UWM's Consumer Compliant Policy and Procedures. They will play a key role in ensuring that all consumer complaints related to mortgage servicing are promptly, thoroughly, and accurately addressed in accordance with company policies and regulatory requirements. This individual will manage the intake, review, investigation, and response process for all consumer complaints-working collaboratively with internal servicing teams, subservicers, and compliance leadership to ensure timely resolution and continuous improvement of servicing practices. This role requires 100% onsite attendance in our Pontiac office. WHAT YOU WILL BE DOING * Intake, log, and track consumer complaints related to servicing activities, including those received from regulators, investors, subservicers, and directly from consumers * Review and investigate each complaint by gathering and analyzing relevant documentation, system data, and communications * Coordinate with internal servicing departments (e.g., escrow, payment processing, loss mitigation) and subservicers to obtain facts, resolve issues, and ensure accurate responses * Draft clear, accurate, and compliant written responses to consumers and regulatory agencies within required timeframes * Identify root causes and trends in consumer complaints and escalate recurring issues or potential compliance risks to leadership * Maintain accurate complaint tracking in Excel, Airtable, and internal systems, ensuring proper categorization and documentation * Assist the Director of Consumer Affairs and Director of Regulatory Affairs with formal complaint investigations, reporting, and quality control * Support compliance with federal and state consumer protection laws, including RESPA, TILA, FDCPA, FCRA, and CFPB complaint response expectations * Contribute to process improvement initiatives aimed at enhancing consumer experience and reducing complaint volumes WHAT WE NEED FROM YOU * Mortgage experience. * Excellent written and verbal communication skills, with the ability to handle sensitive or escalated consumer interactions professionally * Strong analytical and problem-solving skills with keen attention to detail * Working knowledge of mortgage servicing operations (e.g., escrow, payment application, default management, investor reporting) * Familiarity with regulatory complaint handling requirements and timelines * Ability to collaborate effectively across multiple departments and external partners * Proven ability to manage multiple priorities in a fast-paced environment * 100% on-site attendance required at Headquarters in Pontiac, MI Preferred Qualifications: * Prior experience in mortgage servicing compliance, quality control, or consumer advocacy * Knowledge of subservicer operations and communication protocols THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help business' run efficiently. Job Description Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and will act as a customer advocate by creating and prioritizing service desk tickets, monitoring service progress and communicating on status and resolution of requests. Job Responsibilities: Answer calls in a timely, friendly and professional manor. Evaluate, prioritize and communicate service requests within the Service Level Agreement (SLA). Responsible for the scheduling of technician's on-site visits. Responsible for service desk time tracking accuracy. Review and understand ticket requirements and capture missing information. Communicate and escalate any major system issues (Severity 1). Communicate daily with clients regarding ticket status and plan of action. Ensure all service requests have accurate time recorded. Follow up with any on-site visits to ensure the highest level of customer satisfaction. Qualifications Excellent communication skills. Motivated and task oriented. Ability to multi-task in a fast-paced environment. Ability to understand technologies that are sufficient to making to making assignment decisions. Strong organization skills. Strong interpersonal skills but aggressive in managing expectations. Required Education/Technical Skills: Bachelor's Degree in Information Technology, Business Administration or a related field, preferred. A+ certification, a plus. Additional Information • Competitive pay package that includes base salary or hourly pay and potential to be included in the company bonus plan. • A casual and fun work environment. • Ongoing growth and development opportunities including training, on-the-job experiences, and volunteer opportunities.

Job Description Alternatives For Girls is seeking a Youth Services Coordinator, preferably with Spanish language skills, who will engage with youth directly on a regular basis. The Youth Services Coordinator supports the mission of Alternatives For Girls (AFG) and plays a vital role in empowering youth through afterschool and summer programs focused on youth development and risk prevention. This position engages directly with youth in the Southwest Detroit community, fostering personal growth through education, mentorship, and supportive services. Key Responsibilities: Program Facilitation & Coordination Plan and facilitate workshops and field trips on topics such as career preparation, sexual health education, fitness, cultural arts, and life skills. Develop engaging curriculum aligned with youth development goals. Lead sessions on leadership, conflict resolution, communication, team building, social-emotional learning, self-esteem, and physical well-being. Youth & Family Engagement Build strong, supportive relationships with youth and their families. Provide advocacy and support for school, community, and interpersonal challenges. Offer homework assistance, peer conflict resolution, and emotional support. Volunteer & Partner Collaboration Collaborate with volunteers, staff, facilitators, and community partners. Coordinate follow-up with mentors to support youth engagement. Parent Engagement & Support Communicate regularly with parents/guardians regarding youth needs and progress. Facilitate workshops for families on youth development, school transitions, and college readiness. Administrative & Logistical Duties Maintain accurate daily case notes and progress documentation. Assist with meal service and upkeep of activity spaces. Provide transportation for participants, including pickups/drop-offs and event travel. Perform additional duties as assigned by leadership. Qualifications: Education: Associate or bachelor's degree in Social Work, Education, or a Human Services-related field is preferred but not required. Equivalent life and/or work experience will be considered. Experience: 1-3 years of experience working with youth in high-risk environments (e.g., gang involvement, violence, substance use, truancy, early sexual activity, or housing instability). Strongly preferred: experience with youth leadership models, peer counseling, adolescent development, and workshop facilitation. Language Skills: Bilingual in Spanish and English is strongly preferred. Other Requirements: Valid driver's license, clean driving record, and reliable access to a personal vehicle. Basic proficiency in computer applications and data entry. Demonstrated Abilities: Ability to work both independently and as part of a collaborative team Strong decision-making and conflict-resolution skills Excellent written and verbal communication with professionalism, diplomacy, and tact Consistent and dependable attendance Ability to lift and transport program supplies and donations (moderate lifting required)

BGIS is currently seeking a Facility Services Coordinator to join the team in Novi, MI. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. Facility Technical knowledge Meet and greet clients and visitors Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system. Assist the internal site management team acting as the conduit for client requests as well as other requests as required Assist with visitor/contractor escorts and instructing and supervising as required. Manage the collection and distribution of internal and external mail & courier deliveries. Manage the delivery of consumables throughout the refresh areas. Support in the provision of building access cards to staff and contractors. Supporting in meeting room requirements (ex. room reconfigurations & catering provisions). Administration duties as required. Invoicing receipting and reconciliation. Data entry & records management. Work Order management. Maintain distribution lists. Experience/Qualifications: HSE policies and procedures are met and maintained by all stakeholders. Strong demonstrated experience working in a Customer Service Center environment Demonstrated understanding of customer service principles Demonstrated experience working with internal and external stakeholders at varying levels of an organization Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism Demonstrated attention for detail and grammar Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities. Visit us online at ******************************** for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who the source of our strength has always been. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. BGIS is currently seeking a Facility Services Coordinator to join the team in Novi, MI. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. Facility Technical knowledge Meet and greet clients and visitors Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system. Assist the internal site management team acting as the conduit for client requests as well as other requests as required Assist with visitor/contractor escorts and instructing and supervising as required. Manage the collection and distribution of internal and external mail & courier deliveries. Manage the delivery of consumables throughout the refresh areas. Support in the provision of building access cards to staff and contractors. Supporting in meeting room requirements (ex. room reconfigurations & catering provisions). Administration duties as required. Invoicing receipting and reconciliation. Data entry & records management. Work Order management. Maintain distribution lists. Experience/Qualifications: HSE policies and procedures are met and maintained by all stakeholders. Strong demonstrated experience working in a Customer Service Center environment Demonstrated understanding of customer service principles Demonstrated experience working with internal and external stakeholders at varying levels of an organization Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism Demonstrated attention for detail and grammar Proficient in relevant computer software Word, Excel, Outlook (or related program) and Internet access; Good key board skills, speed and accuracy Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities.

Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help business' run efficiently. Job Description Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and will act as a customer advocate by creating and prioritizing service desk tickets, monitoring service progress and communicating on status and resolution of requests. Job Responsibilities: Answer calls in a timely, friendly and professional manor. Evaluate, prioritize and communicate service requests within the Service Level Agreement (SLA). Responsible for the scheduling of technician's on-site visits. Responsible for service desk time tracking accuracy. Review and understand ticket requirements and capture missing information. Communicate and escalate any major system issues (Severity 1). Communicate daily with clients regarding ticket status and plan of action. Ensure all service requests have accurate time recorded. Follow up with any on-site visits to ensure the highest level of customer satisfaction. Qualifications Excellent communication skills. Motivated and task oriented. Ability to multi-task in a fast-paced environment. Ability to understand technologies that are sufficient to making to making assignment decisions. Strong organization skills. Strong interpersonal skills but aggressive in managing expectations. Required Education/Technical Skills: Bachelor's Degree in Information Technology, Business Administration or a related field, preferred. A+ certification, a plus. Additional Information • Competitive pay package that includes base salary or hourly pay and potential to be included in the company bonus plan. • A casual and fun work environment. • Ongoing growth and development opportunities including training, on-the-job experiences, and volunteer opportunities.

The Volunteer Coordinator plays a vital role in advancing CCSEM's mission to engage the Catholic community in the works of mercy and creating volunteer opportunities that are a clear witness to Jesus Christ. Under the direction of the Mission Integration & Evangelical Charity Manager, this position is responsible for the development, coordination, and administration of volunteer programs across the agency. Key Responsibilities: Volunteer Program Management: Lead efforts to recruit, screen, onboard, and train volunteers for various CCSEM programs and services. Maintain accurate volunteer records and ensure compliance with agency policies and procedures. Manage volunteer engagement and program data using the Get Connected platform. Community Engagement and Outreach: Cultivate relationships with Catholic parishes, schools, and community organizations to promote volunteer opportunities. Coordinate and promote volunteer events, service days, and special initiatives that reflect Catholic Social Teaching. Represent CCSEM at parish and community events to raise awareness of volunteer needs and opportunities. Program Development and Evaluation: Collaborate with program managers to assess volunteer needs and design meaningful roles. Implement tools to measure volunteer satisfaction and evaluate program impact. Create and implement volunteer recognition and appreciation ideas. Generate reports and presentations that highlight volunteer contributions and engagement metrics. Reports to: Mission Integration & Evangelical Charity Manager Supervises: Agency-wide volunteers Qualifications, Knowledge, Skills & Abilities: Preferred but not required: Bachelor's degree in nonprofit administration/management, resource management, or social work preferred, or related work experience in volunteer management. Knowledge of community resources/contacts relevant to the Archdiocese of Detroit area parishes preferred. Experience and training in volunteer management. Required: Ability to respectfully manage conflict. Strong written and verbal communication, including public presentation skills. Ability to work well with people of varying economic and cultural backgrounds. Able to work independently as well as with a team. Proficient in the use of Microsoft Office Suite (Word, Excel, Power Point); experience with Get Connected or other volunteer management software a plus. Position requires a highly organized, assertive manner with good interpersonal skills and excellent verbal and written skills. Successful completion of initial and on-going employment screens, including, but not limited to criminal background, sex offender, drug screen, OIG, valid Michigan driver's license, abuse and neglect and vehicle record check as required. Essential Duties and Responsibilities Seek to ensure that all volunteer activities and services provided by CCSEM reflect a clear witness to Jesus our Lord, embodying the principles of Catholic Social Teaching and responding to humanity's spiritual thirst for God. Oversee daily operations of the Volunteer Program, ensuring smooth and effective coordination. Partner with leadership and program managers to identify and support volunteer opportunities. Design and enhance recruitment strategies, onboarding procedures, and training programs. Work with CCSEM leadership and staff to problem-solve and engage in conflict resolution when issues arise with volunteers to achieve a positive experience with the organization. Assure program compliance with CCSEM policies and funder requirements. Build and sustain relationships with the Archdiocese of Detroit, its parishes, and external organizations and mission partners to develop volunteer opportunities. Collaborate with the marketing department to implement campaigns that raise awareness of volunteer efforts. Represent CCSEM at community events and conduct oneself in an ethical, mature, and professional manner with honesty and integrity, welcoming volunteers, clients, coworkers and other stakeholders with dignity and respect. Plan and execute volunteer recognition initiatives to celebrate contributions and foster retention. Utilize Get Connected volunteer management software to assure program accountability through the establishment and maintenance of program and volunteer records. Assist CCSEM program managers to create reports required for their respective programs. Stay informed of current developments and activities in the field and make use of educational opportunities and resources to improve skills. General: Attend and facilitate agency and department meetings, and training as required. Adhere to the Mission, Vision, and Values of CCSEM and the values and teachings of the Catholic Church. Work Environment, Physical Demands & Travel: This position involves a combination of office-based work and travel to other offices, non-profit agencies, events, and/or locations as required by position responsibilities and/or agency management. This job operates in a professional office environment, and this role routinely uses standard office equipment; at times a need may arise to lift file boxes and support office maintenance functions which may include moving office furniture, bending, or standing on a stool and lift a max of 20 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Travel is up to 50% of this position and within the six-county region of CCSEM. Position Classification, Type & Expected Hours of Work: This is a part-time, hourly, non-exempt position. The core days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. To apply please forward your resume together with a cover letter to our Human Resources Manager on *****************.

Service Coordinator - Engineering Excellence Reports To: Customer Service Manager Status: Full-time, Regular position Location Address: This is a 100% Onsite position, the chosen candidate needs to be local to Farmington Hills, MI Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Position Summary: Responsible for supporting the Sales Team and Installers by maintaining accurate data in the appropriate systems, communicating with the customer regarding scheduled calls and follow-up visits. Works closely and cooperatively with both sales and center staff. Communicates with the customer to ensure the customer is informed of scheduled appointments, to respond to inquiries, and to help to resolve issues and problems. Efficiently plans and routes the most-appropriate technicians and Residential Sales Consultants. Work is performed, under general direction, in accordance with established processes and procedures in a fast-paced, constantly changing environment. What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee. Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs 401(k) Retirement Savings Plan with company-matching contributions Life Insurance, for you and options you can elect for your family Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs World Class Training opportunities through our Experts University Career Development opportunities Key Responsibilities: Answer incoming calls from technicians and operations support Coordinate technicians work assignments for next work day Review technician paperwork for accurate billing Opening and closing residential installs Pulling permits when necessary Processing job packets Registering equipment for warranty coverage Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Identifies potential problems to prevent premature and unexpected breakdowns or callbacks. Effectively and courteously communicates with customer in order to schedule service / maintenance / sales call while gathering information on the customer's current systems and needs as well as ensuring that the decision maker is present at the time of the call Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes in technician/installer arrival time, and to schedule service/maintenance calls Efficiently and effectively plans and routes technicians to service calls based on technician availability and skill sets, customer equipment and needs, geographical location, and latest information in the Capacity Planning System and on the Dispatch Board. Ensures the capacity planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling in order to maximize capacity planning Ensures Sales Dispatch Board and other related modules in STARS are updated as required Promptly responds to service technicians' requests, both by radio and telephone Represents the company professionally, honestly, and ethically in all business matters and concerns Contacts next customers to confirm appointments and page calls to the assigned technicians Identifies issues/problems/concerns regarding technician and support center productivity based on continual communication and working with technicians and the Support Center. Informs General Manager and/or operations/office manager of issues/problems/concerns requiring their attention and action. Gathers information from the Residential Sales Consultant after the sales call presentation to document the sale details (or what was quoted if no sale) and enters pertinent details into the sales tracking system. Based on the scheduled installation time, schedules follow-up referral call. Keeps the General Manager or Sales Manager abreast of issues, problems, and other pertinent information Completes and distributes the Daily Sales report; reviews sales reports for errors/omissions and enters corrections in system(s); updates any lead errors; and checks Web Portal for messages As requested/required, generates reports from systems. As needed/required, tracks activities for center or region-specific contests/events and to distribute relevant information to Residential Sales Consultants, Sales Managers, and others. Performs similar/other duties as needed or assigned Desired Skills and Qualifications: High school diploma or equivalent with 2 years' experience working in customer service or another customer-facing environment. Prior experience dispatching is desirable. Experience or training in the use of computers and related systems in an administrative office environment. Prior experience with an AS400 system desirable. Must be able to multi-task and work effectively in a fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to learn and to practice proper radio-communication techniques and to utilize pager systems Knowledge of, or ability to learn, local geographical areas (streets, highways, cities, and towns) Ability to make decisions based on established guidelines and procedures Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email ************************************

Academic Health System seeking a full-time Internal Medicine Nocturnist in Saginaw, Michigan! This group is admired for its friendly communities and great quality of life! Contact: Raymond Stiles (843-574-8233) raymond@nowhealthcare.org The Group: Opportunity to teach, treat and lead positive change throughout the region A growing medical school, GME, and clinical programs. Clinic located in a heath care hub, featuring ambulatory and hospital settings Saginaw is a Medium-sized city in a tri-city area with proximity to both Bay City and Midland MI, all having unique and vibrant communities. Low cost of living, ample housing, easy commute to large cities and international airport Lively local attractions and outdoor activities perfect for families Flexibility to fit candidates into the appropriate setting for the development of candidate and the success of the program. Position Description: Internal Medicine Physician to join our academic hospital medicine team. This is a Nocturnist role. This is a Full-Time employed position. 7 nights on and 7 nights off schedule. The physician will join a dedicated team of physicians committed to delivering compassionate, high quality, evidence-based medicine The selected candidate will have outstanding clinical, teaching, and critical thinking skills and live in the Saginaw or surrounding community. The candidate should have a strong commitment to patient safety, quality, and ownership. Supervise, teach, and evaluate IM residents and medical students Codes are run by residents with attending supervision Precept admissions with residents Perform medical consults for ED and surgical services upon request Procedures are performed by residents. Proficiency preferred but not required 268 bed, non-profit, academic medical center located in Saginaw, MI. Accredited level II trauma center and a certified primary stroke center. A full complement of surgical and medical specialty support is available Qualifications: Interest in working Nocturnist schedule MD/DO Internal Medicine Board Certified / Board Eligible State of Michigan licensed or eligible in Internal Medicine Controlled Substance license Must meet credentialing criteria Compensation: Excellent Base Salary Additional Bonuses for Night/Weekend Shifts Excellent benefits package Commencement bonus Relocation assistance CME allowance Malpractice/liability License(s) expense ?Contact: Raymond Stiles (843-574-8233) raymond@nowhealthcare.org

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Job DescriptionSalary: 15.00 A Program Of Comprehensive Youth Services, Inc. Position: Part-time Street Outreach Specialist Hours: Days, Afternoons, and Weekends Salary: $15.00 per hour Requirements: Valid drivers license, clean driving record, TB test High school diploma or GED, Must pass MDHHS background check The FYI Outreach Program provides assistance and referrals to youth 12-22 who are in crisis. Typical Responsibilities Include: Complete Routes to local communities to provide resources and information Work closely with and develop a respectful relationship with community partners Participate in outreach events. Examples but not limited to: parades, family night, school outreaches, backpack giveaways, pop-up events, walking local paths, entering homeless encampments, Dome Day, etc. Develop and implement outreach strategies to engage the community effectively. Shift Documentation Assist clients with applications for resources, school, or employment Assist clients in obtaining their personal documentation Provide clients with referrals to community resources and advocate for clients to community partners Assist clients with life skill activities and schoolwork Transportation of clients Provide clients with needed items like food, hygiene, and household supplies Assist youth in the transition to shelter services or returning home Assist in the compliance of all federal, state, and local licensing requirements and health and fire regulations to ensure that the premises are safe, clean, and secure. Follow through on direct requests from supervisors Perform other duties as directed to allow the program to function at its maximum level Utilize social media platforms to promote programs and events, enhancing visibility and engagement. Supervise volunteers or interns involved in outreach activities, providing guidance and support.

Want to be a DIFFERENCE MAKER? Join our team and BUILD BRIGHTER FUTURES. WHY WORK FOR OAKLAND FAMILY SERVICES? We know that in order for you to do your best work and meet our mission, you must be able to be your best self. At Oakland Family Services (OFS), we care about our staff as people first. We treat our team members like family and understand the importance of their families at home. We recognize the significance of flexibility and work/life balance. We also know that your success…is our success. That's why OFS not only honors the talent and experience you bring; we actively seek to develop it. Oakland Family Services has proudly been named a Top Workplace for over ten (10) years in a row, voted on by our own staff. We offer a warm, engaging, equitable, supportive, and inclusive work environment. ABOUT OAKLAND FAMILY SERVICES Oakland Family Services is a private, non-profit service organization serving our community and building brighter futures for more than 100 years. We proudly offer a continuum of prevention, education and treatment services that span the human life cycle. OUR MISSION: Providing individuals and families the opportunity to build brighter futures. OUR VISION: Communities of thriving individuals and families. Between our strong commitment to our mission and a workplace culture that puts our staff first, we enrich the lives of those we serve, strengthen families, and build brighter futures for those we serve and those we employ. WHAT'S IN IT FOR YOU? Competitive compensation. Comprehensive medical, dental, prescription, and vision coverage. Flexible Spending Accounts and HSA options. Retirement plan with a company match. Long-term disability insurance. Voluntary short-term disability. Life insurance and AD&D. Malpractice insurance. Paid time off benefits, including generous vacation, sick, personal, and bereavement days. Twelve (12) paid holidays, including a floating holiday of your choice! Annual pay increases, as approved. Employee assistance program for you and immediate family. Network of support for your health & well-being. Verizon cellular plan discount. Mileage reimbursement at the IRS rate. Loan forgiveness programs. PLUS... Commitment to diversity, equity, inclusion, and belonging. Family friendly practices and support. Flexible work schedules, as appropriate. Hybrid and virtual work options, as appropriate. Highly robust and comprehensive onboarding and training program. Paid professional development. Free online trainings that count toward continuing education credits. Employee assistance programs. “Dress for Your Day” approach to dress code. Financial literacy education and workshops. Collaborative annual performance appraisals. “Dollars for a Difference” program for clients and staff in need. And more! *Some benefits applicable to regular, full-time employees only. WE KNOW CULTURE MATTERS… We spend many hours of our day working. Workplace culture affects our well-being, how we feel about coming to work, and how we perform. Oakland Family Services prioritizes having a healthy, inclusive, equitable, and effective workplace culture . That's why we proudly have twelve (12) defined cultural value statements that dictate how we operate. Cultural values are embedded into all we do and how we do it! …MORE ABOUT OUR AWARD-WINNING CULTURE Our CEO wants to get to know staff personally and has an open-door policy. She hosts regular staff lunches and townhalls to answer questions. Open, honest, and transparent communication is celebrated. We practice giving the benefit of the doubt. We believe that feedback is the breakfast of champions! That's why we have a staff suggestion program. We want our team members to feel valued. That's why we have a staff recognition program. Having FUN is an important part of the job! We love hosting events such as staff recognition celebrations and luncheons, road rallies, seasonal parties, food truck lunches, ice cream days, surprise giveaways, spirit weeks, Bring Your Child to Work Day, cook off/bake off contests, and more. ABOUT THE OPPORTUNITY/WORK The Early Childhood Education Program Coordinator assists in fulfilling the goals of the Children's Learning Centers and Great Start Readiness Program (GSRP) as assigned by the Program Manager. This position is responsible for assisting with clerical tasks, collecting data, tracking enrollment, supporting family engagement, and supporting other ongoing center needs. Responds to incoming calls from inquiries, documents outcomes and communicates updates. Assists with center tours and other enrollment processes as directed. Prepares marketing packets and ensures copies are ready at all times. Collaborates with the Marketing Department on upcoming events, themes, and social media ads needed. Assists with managing data related to student demographics, assessments and outcomes. Works closely with the Senior Lead Teacher on coordinating events, allowing prep time, communicating with families and outside vendors i.e. coordinating vision and hearing events, picture day, dental visits, special guest/volunteers, etc. Creates and updates calendar with events for families and staff. Posts throughout the center as needed. Organizes planned events including set up, purchases, requesting assistance from facilities dept, communicating with families and staff. Audits child and staff files quarterly and provides report to the manager. Collects documentation from families i.e. health approvals, DHHS approval, etc. May review paperwork with families to ensure completion and legibility. Maintains the ProCare database; enter and update family profiles, ensure information remains up to date and assist families in setting up digital access. Updates the family resource board with community events, recalls, and other resources. Works with families and in partnership with teachers for other Agency resources available. Checks in with teachers for supply needs, notifies management. Distributes, collects, reviews and enters all classroom meals and attendance sheet data. Partners with the Senior Lead Teacher on coordinating teacher breaks for planning purposes. Provides classroom breaks based on daily schedule and need. Assesses centers facility needs daily i.e. overall cleanliness, supply replacement, broken equipment, storage organization, free of clutter and trip hazards, etc. May provide kitchen coverage when needed. Attends Children's Learning Center and Agency staff meetings as directed. Completes necessary center and Agency paperwork in a timely and accurate manner. Assists in all clerical duties including but not limited to; filing, faxing, copying, answering phones, and all other assigned duties. Responsible for incorporating principles of diversity, equity and inclusion in work processes and in job functions. Responsible for promoting a feeling of welcoming, belonging, and acceptance to all clients and staff. Other duties as assigned. Does this Describe YOU? High School Diploma, experience working in a childcare center preferred. Minimum of 2-4 years post high school with transferable experience. Positive communication skills focus on professional verbal, oral and written communication with parents, teachers and children. Abilities and skills in the team approach problem solving and task completion. Proficient knowledge of Microsoft Office programs. Ability to accept supervisory direction and to work independently on assigned tasks. Other relevant qualifications that support positive performance in the position. Selected candidates for this position must possess a sensitivity to the diversity of the Agency's service population including (but not limited to) differences of culture, race, religion, gender, sexual orientation and socioeconomic characteristics. Special abilities and skills necessary to perform the required tasks that best meet the needs of the Agency also will be considered. Any standard above may be waived when compensating specifications or circumstances exist.

Mission: Eversight's mission is to restore sight and prevent blindness through the healing power of donation, transplantation and research. Our Culture Story: Imagine you're unable to see a loved one's eyes as they smile. You can't see their face as they call your name, or your own face in the mirror as you start each day. This is what life is like for millions of people coping with vision loss. Now, imagine your eyesight is restored. You can suddenly see all the color and sights of the world around you. Your life is transformed. This is the power of eye donation, corneal transplantation and vision research. This is what Eversight team members make possible every day. For more than 75 years, Eversight has enabled donors and their families to give the gift of sight. We ensure that their gifts transform the lives of those suffering from blindness, and advance new treatments and cures for blindness. Summary The Donation Support Coordinator is responsible for being the first point of contact for eye donor referrals. With moderate supervision, performs the intake of referrals, screening of donor information for transplant or research suitability, communication with next-of-kin, and the coordination of eye tissue recovery and tissue transportation. Fair Labor Standards Act Status: Non-Exempt Day Shift: 6am-6:30pm, rotating schedule including weekends Compensation: $21/hr Hybrid schedule (2-3 shifts in-office per week) Essential Job Functions * Screens medical/social/behavioral history to determine donor eligibility. Contacts medical professionals for donor medical or ophthalmic history, and other follow-up as necessary. * Coordinates the recovery of donated human eye tissue with other procurement agencies, hospitals, medical examiners/coroners and funeral homes. * Dispatches technicians to perform services. * Approaches next-of-kin to conduct interviews and obtain authorizations. * Provides accurate and detailed information regarding donor history to staff via systems and written and verbal communications. * Handles all donor-related information in a confidential, professional manner. * Maintains professional relationships with physicians, physician staff, hospital/surgical center staff, peers, other eye banks, and other agencies. * Serves as the back-up to field after-hours telephone calls for any departments within the Eversight organization. * Provides weekend coverage and works on-call shifts as assigned. * Demonstrates a commitment to the Mission and Values of Eversight. * Other Duties: New tasks, duties and responsibilities may be added at any time, with or without notice to the employee. This job description is not intended to cover or describe all of the tasks, duties and responsibilities the employee may be required to or asked to perform. Qualifications Education: Undergraduate studies in related field preferred. Experience: Experience in medical field or customer service highly preferred. Skills: The ability to communicate effectively and empathetically with those in various emotional states. Must be proficient with technology. Effective planning and execution of complex tasks. Ability to interact professionally with peers and healthcare staff. Benefits: * Medical, dental and vision insurance * Generous paid time off * 403(b) retirement plan with company match * Tuition reimbursement * Paid parental leave & more Work Environment & Physical Demands Work is primarily performed in a normal office environment. While performing the duties of this job, the employee is frequently required to sit for long periods of time. Routine use of computer, phone and fax. Limited noise, room temperature fluctuation and dust are possible. Availability to work any shift, any day of the week as the Donation Support Center operates 24 hours a day, 7 days a week. Use of own vehicle may be required when traveling within the service area. The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Easterseals MORC is hiring for a Case Management Coordinator - Assertive Community Treatment (ACT) to help make a difference and become part of something bigger than yourself! We are looking for Game Changers! The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team. Benefits of Being a Superhero! Benefits: Low-cost Dental/Health/Vision insurance Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption. Generous 401K retirement plan Paid Leave Options Up to $125 bonus for taking 5 days off in a row. 10 paid holidays and 3 floating holidays Wellness Programs We are a PSLF (Public Service Loan Forgiveness) Employer. We provide bonuses and extra incentives to reward hard work & dedication. Mileage reimbursement in accordance with IRS rate. Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi. Student loan repayment options Pet Insurance Qualifications: Must be a QMHP in accordance with Medicaid Provider Manual Guidelines. Possess specialized training (including fieldwork and/or internships associated with the academic curriculum where the student works directly with persons receiving mental health services as part of that experience) OR one year of experience in treating or working with a person who has mental illness; AND Be a human services professional with at least a bachelor's degree in a human services field Duties and Responsibilities: Assesses and evaluates the needs of ACT individuals and continues caseload contact to develop goals. Assists individuals in developing appropriate program plans to meet identified needs. Completes referral forms, clinical and legal documentation necessary to obtain community based services for individuals. Advocates for new services as needed. Seeks out and develops community resources to meet the needs of assigned individuals for activities and support services. Engages individuals and families in a welcoming, hopeful, empathic manner regardless of stage of readiness and phase of treatment. Provides case management services for individuals, families and/or guardians for support, rehabilitation and/or crisis intervention purposes. Monitors and evaluates living situations, school and/or program placements of individuals to determine consistency of treatment and progress. Assists in commitment procedures when necessary as well as voluntary admissions. Attends daily team meetings to review problems and plan solutions and completes meeting minutes on a rotation basis. Attends meetings with ACT psychiatrist at least twice per week to ensure continuity of individual care. Easterseals MORC was awarded Metro Detroit and West Michigan 101 Best & Brightest Companies to Work For!

About Us: Abhyasa Academy is a modern learning initiative committed to bridging the gap between academic learning and real\-world skills. We offer innovative programs in cybersecurity, artificial intelligence, IT governance, and more. Our goal is to create an inclusive, flexible, and globally accessible learning experience. Role Overview: We are seeking empathetic and motivated Program Advisors \/ Academic Counselors to support learners in navigating their educational paths and making informed program choices. This role is ideal for professionals with a background in education, counseling, admissions, or student engagement who seek flexible and meaningful work. Key Responsibilities: Engage with prospective and current students to understand their educational goals and recommend suitable programs Provide one\-on\-one academic counseling and support via email, phone, or video sessions Help students overcome obstacles and stay motivated throughout their learning journey Assist with onboarding and orientation for new learners Collaborate with educators and administrative staff to ensure student success Collect feedback and share insights for continuous program improvement Participate in open house events, virtual info sessions, or webinars as needed. Who We're Looking For Experienced or aspiring educators passionate about student success Professionals with subject matter expertise looking to give back. Retired teachers, freelancers, or academic mentors open to part\-time or on\-demand roles Preferred: Experience working with adult learners, international students, or career changers Multilingual abilities (especially Indian regional languages) is a plus Compensation: Part\-time \/ On\-demand with hourly or session\-based compensation Potential for growth into a full\-time role as the academy scales Why Teach With Abhyasa? Flexible Engagements - Work remotely on your own schedule, with opportunities to expand into long\-term roles. Mission\-Driven Impact - Contribute to meaningful, accessible education for learners from all backgrounds. Build With Us - As a growing academy, early contributors will have the opportunity to shape future programs and earn top consideration for full\-time roles as we scale. How to Apply: Send your resume and a brief cover letter to ****************** or apply at Abhyasa_Careers. All Applications are reviewed on a rolling basis. Abhyasa Academy is an equal opportunity employer. We welcome candidates from all backgrounds to apply. Requirements Qualifications: Bachelor's degree in Education, Counseling, Psychology, or a related field (Master's preferred) Prior experience in academic advising, counseling, admissions, or mentoring Strong communication and interpersonal skills A student\-centric and empathetic approach Comfort using digital platforms like Zoom, Google Workspace, and learning management systems Ability to work independently with flexibility and professionalism "}}],"is Mobile":false,"iframe":"true","job Type":"Part time","apply Name":"Apply Now","zsoid":"708402707","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Education"},{"field Label":"Work Experience","uitype":2,"value":"5+ years"},{"field Label":"City","uitype":1,"value":"Livonia"},{"field Label":"State\/Province","uitype":1,"value":"Michigan"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"48150"}],"header Name":"Program Advisor \/ Academic Counselor (Part\-Time \/ On\-Demand)","widget Id":"5**********0072311","is JobBoard":"false","user Id":"5**********0282007","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":true,"job Id":"5**********3780001","FontSize":"12","google IndexUrl":"https:\/\/abhyasa.zohorecruit.com\/recruit\/ViewJob.na?digest=BT7RaqUum3nxIN9sk5xAaWqGV0msSjGg7La4FsrGNeo\-&embedsource=Google","location":"Livonia","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"k2pfjd90a74ddf61d444885f212f82bac9ab1"}

DEPARTMENT: Advancement, Marketing, Communications SUPERVISOR: Advancement & Events Manager Gesher Human Services helps people meet life challenges affecting their self-sufficiency through counseling, training and support services in accordance with Jewish values of equal opportunity, compassion, responsibility and the steadfast belief that the best way to help people is to make it possible for them to help themselves. GENERAL The Volunteer & Engagement Coordinator is responsible for overseeing all volunteer initiatives across the organization, including recruitment, placement, and stewardship of volunteers. This position is also responsible for developing volunteer opportunities in various Gesher departments. Lastly, this position will have responsibility for engaging Gesher's stakeholders, including stewarding donors, tabling at external events, and supporting Gesher's events and other fundraising initiatives. This position is a mid-level role with opportunity for growth and advancement. QUALIFICATIONS Bachelor's degree in a related field from an accredited institution of higher education strongly preferred. Highly relevant experience can be substituted for a bachelor's degree. Experience in volunteer management, fundraising, stewardship or event management (at least 2 years preferred). Experience working with volunteers is required. Experience in Board and/or volunteer management. Personable, friendly, and outgoing; able to develop meaningful and trusting relationships with donors and colleagues. High attention to detail DUTIES AND RESPONSIBILITIES Take ownership over Gesher's volunteer program. This includes the full life-cycle of volunteer engagement, from developing opportunities, recruiting volunteers, ensuring they have a positive experience, and moving them to become donors Plan spring and/or fall clean up events at Gesher's homes Organize Gesher employee volunteer opportunities Serve as lead staff for event auctions/raffles Draft and disseminate monthly stewardship emails to affinity groups (Trade Secrets, Lois Zussman Golf Classic, etc.) Provide and manage volunteer support at Gesher events Engage community members at Gesher event tables (commonly known as “tabling”) Engage religious institutions in volunteer efforts Other duties as assigned WORKING CONDITIONS Accommodation(s): As appropriate and fiscally reasonable. Physical Requirements: Work involves the ability to work flexible hours and to travel to local community sites. Work involves sitting for a minimum of 60% of work time Ability to stoop and bend to file records Ability to type and read computer screen Environmental Conditions: Moderate noise (i.e., business office with computers, phone, and printers, light traffic). Ability to work in a confined area. Ability to sit at a computer terminal for an extended period. NON-EXEMPT The above is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability. This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.” Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.

The Client Care Coordinator for the Central City Health (CCH) Supportive Housing Program plays a key role within the Housing Department by coordinating housing and behavioral health service connections for individuals enrolled in supportive housing programs. This position is responsible for facilitating client intakes, conducting eligibility screenings and psychosocial assessments, entering and maintaining accurate data in both the HMIS and EHR systems, and ensuring engagement with services aligned to members' needs. The Client Care Coordinator also provides field-based support at Project-Based Voucher (PBV) housing sites and contributes to care coordination, compliance, and grant-related documentation responsible for the accurate and timely completion of all initial certifications, annual recertifications, interim recertifications, and unit transfers in accordance with U.S. Department of Housing and Urban Development (HUD) regulations and program guidelines. This position plays a critical role in ensuring housing assistance is administered fairly, accurately, and in compliance with federal and organizational standards. Who We Are: Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972, by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our President/CEO, Dr. Kimberly Farrow-Felton received the esteemed Healthcare Hero Award from Crain's Detroit Business honoring her exceptional contributions to the health and well-being of our community. Our Mission: To achieve wellness in the community by providing an array of primary and behavioral health care, housing, and substance abuse services with dignity and respect. Our Core Values: CCH is guided by a set of values in fulfilling our mission. Some of our values include: * An environment that supports health and recovery. * Person centered principles in the delivery of care. * An environment characterized by cultural sensitivity, integrity, teamwork and trust. * A commitment to service excellence and continuous quality improvement. * Persons served take both an active part in their treatment and the organization. * An atmosphere of welcoming and accessibility to people seeking our services that assures "no wrong door." You Get: * 14 Paid Holidays Annually. * 18 PTO Days (less than 1 Year; 27 Days on 1st Year Anniversary). * Benefit Coverage after 30 Days: Medical/Dental/Vision/Short-term Disability. * Company-Paid Life Insurance. * Retirement Savings 403(b). * Tuition Reimbursement. * Continuing Education Allowance. Job Summary: The Housing Client Care Coordinator for the Central City Health (CCH) Supportive Housing Program plays a key role within the Housing Department by coordinating housing and behavioral health service connections for individuals enrolled in supportive housing programs. This position is responsible for facilitating client intakes, conducting eligibility screenings and psychosocial assessments, entering and maintaining accurate data in both the HMIS and EHR systems, and ensuring engagement with services aligned to members' needs. The Client Care Coordinator also provides field-based support at Project-Based Voucher (PBV) housing sites and contributes to care coordination, compliance, and grant-related documentation responsible for the accurate and timely completion of all initial certifications, annual recertifications, interim recertifications, and unit transfers in accordance with U.S. Department of Housing and Urban Development (HUD) regulations and program guidelines. This position plays a critical role in ensuring housing assistance is administered fairly, accurately, and in compliance with federal and organizational standards. Responsibilities: * Conduct initial screenings and psychosocial assessments to determine eligibility. * Facilitate enrollment and documentation processes. * Provide field-based support and clinical case management. * Assist clients in navigating systems of care and accessing services. * Maintain regular contact with clients through in-person and remote check-ins. * Complete and update client records in HMIS and EHR systems. * Document all clinical and case management interactions. * Track service connections, eligibility documents, and follow-ups. * Serve as a point of contact at PBV housing sites. * Conduct regular visits to housing sites. Education & Experience: * Master's degree in social work (MSW) is required. * Must hold current Michigan LMSW licensure. * Current Michigan Chauffeur's Driver's License required. * 2 years of experience in housing services and behavioral health. * Basic Life Support (BLS) certification required. * Familiarity with HMIS (Homeless Management Information System). * Familiarity with Electronic Health Records (EHR) preferred. * Strong knowledge of behavioral health services, and community resources. * Excellent communication, organizational, and documentation skills. * Ability to work independently in the field and as part of a multidisciplinary team. * Must have a valid driver's license and reliable transportation. * Ability to work independently, maintain confidentiality. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook). "This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted, and modified at any time by the organization. CCH is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law. At CCH the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, CCH prefers that employees are fully vaccinated against COVID-19; however, it is not required." If you are interested, please email your resume to **************************

: SUMMARY The purpose of this position is to provide operational support of the Detroit Housing Commission's Section 8 programs by assisting in the delivery of program services and may include application processing, waiting list management, portability actions, intake actions, and re-certification duties. Additionally, work involves communication with participating property owners and management companies. The work is performed under the supervision of an HCV Supervisor or Manager. This position is recognized under the Michigan Association of Public Employees (MAPE) agreement. Educational Requirements Bachelor's degree in social services, Human Services, Public Administration or closely related field from an accredited college or University. A combination of education and experience may be considered. Educational Requirements 2- 5 years of Housing Choice Voucher (HCV) Program experience 3 years of experience in rent calculations and program administration Experience RequirementsEmpty heading 2- 5 years of Housing Choice Voucher (HCV) Program experience 3 years of experience in rent calculations and program administration Other RequirementsEmpty heading Must obtain the HCV Specialist Certification and the HCV Rent Calculation Certification within 6 months of hire with a passing score of 80% or higher. Must pass the rent calculation examination with a minimum score of 80% on the rent calculation component of the HCV Specialist examination. Must periodically retake the HCV Rent Calculation examination and pass with a minimum score of 80%. Must maintain the HCV Specialist Certification during employment in the position. Knowledge of the Enterprise Verification System (EIV) Knowledge of HUD PIC Systems Yardi experience preferred Must have or be able to acquire a valid state driver's license Must pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider. Must be insurable under the agency's insurance policy Valid Notary Public Certification preferred KnowledgeEmpty heading Must obtain the HCV Specialist Certification and the HCV Rent Calculation Certification within 6 months of hire with a passing score of 80% or higher. Must pass the rent calculation examination with a minimum score of 80% on the rent calculation component of the HCV Specialist examination. Must periodically retake the HCV Rent Calculation examination and pass with a minimum score of 80%. Must maintain the HCV Specialist Certification during employment in the position. Knowledge of the Enterprise Verification System (EIV). Knowledge of HUD PIC Systems Yardi experience preferred Must have or be able to acquire a valid state driver's license Must pass federal, state, and local criminal investigation clearances, and pass a drug screening test administered by the Commission or its designated provider Must be insurable under the agency's insurance policy Valid Notary Public Certification preferred Required AbilitiesEmpty heading Act independently Analyze situations Attend to details Verbally communicate Communicate in writing Concentrate Empathize Identify problems Initiate Manage pressure Motivate Multi-task Organize Problem solve Think creatively Required Skills Empty heading Analyze situations, review available actions, and determine the best course of action Communicate effectively orally or in writing with relevant stakeholders, internal and external, from a variety of backgrounds Compile data and prepare reports Develop and maintain recordkeeping systems and procedures Exercise tact, discretion and diplomacy Interact effectively in a complex, dynamic environment Interact with public and private agencies and residents to accomplish organizational goals Interpret and understand community housing needs Investigate problems or issues and resolve effectively Operate standard office equipment Maintain confidentiality Manage conflict effectively Manage multiple priorities and demands within established requirements Master position-specific software Negotiate effectively Plan, organize, complete or assign work and special projects in order to meet organizational goals Prepare written documents/reports with proper sentence structure, grammar and overall completeness Provide high level, quality customer service both internally and externally Provide information and feedback in a courteous, diplomatic manner Read and understand department specific documentation, and policies and procedures Supervisory ResponsibilitiesNone Reports To Continued Occupancy Supervisor Essential Job FunctionsEmpty heading [The fundamental job duties the individual must be able to perform, with or without accommodation; removal of these functions would fundamentally change the job]Answer's inquiries and provide customer service to clients, landlords, agencies, and the general public. Also answer inquiries regarding policies and practices associated with Housing Choice Voucher Multi-Family and Moderate Re-habitation programs. Notify program participants and landlords of scheduled reexaminations. Initiates and processes Annual and Interim Re-certifications for Housing Choice Voucher (HCV), Mainstream, Family Unification Program (FUP), Project Based Vouchers, Family Self-Sufficiency, Home Ownership and EHV program participants. Meets with clients to update and revise client/landlord information, adjust rent, complete required certification and re-certification paperwork and review required regulations and family responsibilities. Interview participants: verify and document required information. Collects, reviews, evaluates, and verifies documents and verifies documents and information to calculate rent for interim re-certification and move-in. Explain rent calculation to tenants and assist with completion of recertification materials, as necessary. Prepares and sends appropriate notices of rent adjustments in accordance with HUD regulations. Calculate tenant share of rent. Recertifications may be conducted via mail, individual or group briefing sessions or as a home visit where reasonable accommodation to people with disabilities is required. Process requests for minimum rent hardship exemptions. Notify participant, landlord, and Finance Department of new HAP and tenant payment amounts. Enter recertification data into the computer system and generate a HUD-50058 in an accurate and timely manner for electronic system submission to the PIC system. Ensure proper verification methods/processing for each re-examination in accordance with HUD and Commission policies and procedures. Examines and resolves income discrepancies, as necessary. HUD regulations require timely processing of annual and interim recertifications, including corrections, MTCS or other essential data. Runs Rent Reasonableness Determination to verify rent increase qualifies and processes rent increases, per rent reasonable determinations. Reviews and discuss non-compliant family(ies) issues with Admissions & Leasing Supervisor or HCV Manager to ensure clients are provided with reasonable opportunity to meet requirements to remain in compliance. Initiate voucher termination for participants who fail to comply with program requirements. Assists in preparation and distribution of notices of violation of the Statement of Family Responsibilities and assists the Admissions and Leasing Supervisor or HCV Manager with the enforcement of Statement of Family Responsibilities. Initiate HAP Contract terminations and HAP abatements for landlords who fail to comply with program requirements. Prepare cases for hearings; participate in hearings as required. Prepare correspondence using standard form letters, editing them to fit specific circumstances. Make personal, telephone, or email contact with a wide variety of people, including applicants; voucher holders; employers; financial institutions; service or benefit providers; property managers; and landlords/owners. Contacts are for a variety of purposes, including explaining program requirements; negotiating rents and HAP contracts; verifying information on income, assets, or deductions; and resolving problems. Provide good customer service by regularly and timely responding to email and telephone communications in a professional manner. Process incoming mail, including faxes by properly sorting, reviewing, responding timely and filing all mail or fax communications. Utilize a variety of computer software programs including standard office software for word processing (e. g. Word), presentation preparation (e. g. PowerPoint), and spreadsheet (e. g. Excel) applications; use Yardi software for applications, waiting list, participant recordkeeping, HUD-50058 preparation, and reporting. Establish and maintain participant and landlord files in accordance with DHC file protocols. This includes timely filing of all documents related to the participant file. Maintain the confidentiality of designated information. Perform work in accordance with HUD and PII (Personally Identifiable Information) policies. Accept applications from the public as required. Explain program procedures, eligibility criteria, waiting list preferences, anticipated waiting times, and other program issues to applicants and the public. Place applicants on the waiting list in accordance with DHC's Administrative Plan and applicable HUD guidance and/or regulations. Participate in a waiting list update (purge) at least annually or as required. Update applicants' personal information and waiting list placement as required. Participate in a waiting list update (purge) at least annually or as required. Update applicants' personal information and waiting list placement as required. Explain DHC's portability procedures to families porting into or out of the jurisdiction. Assist as required with port-ins by providing documentation to initial PHAs and DHC's respective Finance Department(s). Assist with follow-up with gaining PHAs to determine the status of port-outs; provide documentation to Finance Department when families are housed. May assist, as required, in sending letters inviting applicants to provide documentation to support their eligibility for the program. Obtain necessary verifications and other required information. Determine eligibility for the program and appropriate voucher size. Reviews lease documents for accuracy and completeness and execution of the Housing Assistance Payments (HAP). Participate in applicant briefings. Explain program requirements to landlords and rental agents. Verify unit passes HQS inspection before completing negotiations. May, as required, determine rent reasonableness, calculate utility allowance, apply the 40% rent burden test, negotiate and prepare Housing Assistance Payments (HAP) Contracts, calculate initial HAP payments, and complete the move-in process. Notify ineligible applicants; participate in informal review process, as required. May assist, as required, in sending letters inviting applicants to provide documentation to support their eligibility for the program. Obtain necessary verifications and other required information. Determine eligibility for the program and appropriate voucher size. Participate in applicant briefings. Explain program requirements to landlords and rental agents. Schedules inspections of units for initials, recertifications, complaints, specials and abate cure inspection activity. Additional duties as assigned. Physical Activities and Demands Lifting Carrying Pushing Pulling Sitting Standing Walking Ascending/descending stairs Ascending/descending ladders Reaching Bending Kneeling Crouching Crawling Grasping/ finger manipulation Discerning colors Visual acuity Equipment Empty heading Phones Computer/laptop Copiers/printers Scanners Projectors Monitors Communication systems Work Environment Empty heading Indoor environments Work in hot, cold, wet surroundings Work with or near chemicals Confined workspaces High, precarious places Exposed to electrical hazards Exposed to mechanical hazards Potential exposure - communicable disease Exposed to chemicals/fumes Exposed to continual, multiple distractions Ability to position oneself to work under or on top of objects SoftwareEmpty heading Customer relationship management software Contract management software Database software Financial systems Internet software Project management software Spreadsheet software Word processing software DISCLAIMER This should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principle duties and responsibilities of this position are essential functions of the position. s are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time. MARIJUANA Although marijuana has been legalized under Michigan law, it is a Schedule I controlled substance and is illegal under federal law. As a federally funded agency DHC's employees are NOT permitted to use or possess any form of marijuana for medical or recreational purposes. Any applicant for employment who tests positive for marijuana during a pre-employment drug screening shall be ineligible for employment with DHC. Any applicant for employment who advises DHC that s/he uses any form of marijuana will be ineligible for employment with DHC. DHC is unable to grant a request for a reasonable accommodation to use marijuana under any circumstance. EOE STATEMENT The Detroit Housing Commission is an Equal Opportunity Employer. No personnel decisions concerning any term or condition of employment shall be unlawfully based upon an individual's race, color, religion, sex (including sexual orientation and gender identity or expression), pregnancy (including childbirth or a medical condition related to pregnancy or childbirth), national origin, age, marital status, weight, height, disability, genetic information including family medical history, military service, or misdemeanor arrest record. Additionally, DHC shall not engage in discriminatory compensation decisions or practices.