Hospice Community Liaison
Service coordinator job in Cincinnati, OH
At Crossbridge Hospice, we believe a job is a good fit when the role aligns with your personal values, reflects your interests, utilizes your strengths, and provides opportunities for development and growth. At Crossbridge Hospice, LLC, we are committed to cultivating a workplace where people feel empowered to thrive. By matching individuals with roles that resonate with their purpose and aspirations, we foster a community driven by authenticity, innovation, and shared growth. We believe that when people bring their whole selves to work, remarkable things happen-for our teams, our patients and their families, and the communities we serve.
Position Detail:
The Community Liaison serves as a vital connector between our healthcare services and the community. This role is responsible for driving business development and managing both inbound and outbound communications. The Community Liaison acts as the local market leader for B2B (business-to-business), B2C (business-to-consumer), and DTC (direct-to-consumer) engagement, representing our organization to referral partners, patients, and caregivers.
Key Responsibilities:
Business Development & Outreach:
Identify opportunities for in-services in the health care community and coordinate their implementation with appropriate persons
Build and maintain strong relationships with referral sources such as hospitals, physician offices, senior living communities, and other healthcare providers.
Identify and pursue new business opportunities to grow patient census across service lines.
Represent the organization at community events, health fairs, and professional networking functions.
Patient & Family Engagement:
Educate patients, families, caregivers, and legal representatives (POAs, guardians) on the benefits and services offered through Hospice.
Serve as a compassionate and knowledgeable resource to guide families through the enrollment process.
Communication & Coordination:
Develop relationships with medical staff offices, hospitals and nursing homes; act as a consultant to medical staff and hospital committees, as required to provide hospice and end-of-life information
Facilitate seamless communication between referral sources and internal clinical teams.
Ensure timely follow-up on referrals and maintain accurate documentation of outreach activities.
Market Leadership:
Provide formal and informal education opportunities with physicians, physician office staff, hospital social workers/discharge planners/patient unit staff, nursing home staff and staff in community agencies.
Collect and analyze data of referral patterns from all referral sources, to include physicians, social workers, discharge planners, hospital vs community physicians and SNFs.
Maintain a thorough knowledge of the community's health care market, competition, consumer demands and governmental policies which influence the agency's outreach goals and access for patients/families
Act as the face of the organization in the local market, promoting brand awareness and trust.
Monitor market trends and competitor activity to inform strategic planning.
Skills and Experience Required
Proven experience in healthcare marketing, sales, or community outreach-preferably in home health, hospice, or a related field.
Demonstrated ability to meet or exceed performance goals and key performance indicators (KPIs). This includes:
Referral volume targets
Patient admission and conversion rates
Community engagement metrics
Timely follow-up and documentation standards
Relationship development with referral sources
Strong interpersonal and communication skills, with the ability to engage diverse audiences.
Knowledge of Medicare/Medicaid and other payer sources is a plus.
Knowledge of Hospice eligibility and levels of care is preferred
Knowledge of customer referral source CRM management systems for activity tracking
Ability to work independently and collaboratively in a fast-paced environment.
Valid driver's license and reliable transportation required.
Preferred candidates will have a track record of using data to drive decisions, improve outreach strategies, and contribute to overall business development goals.
Workforce Solutions Coordinator
Service coordinator job in Cincinnati, OH
Allied Construction Industries (ACI) is a not-for-profit trade association serving the Cincinnati region's
commercial construction industry. With 500+ members who employ over 31,000 people, ACI's mission is to
grow the Cincinnati region's commercial construction industry. Consequently, we are focused on delivering
workforce solutions that solve talent challenges, engaging in industry advocacy that removes obstacles and
creates a climate of growth, and providing networking opportunities where meaningful connections can be
made.
Established in 1929, ACI's membership includes both union and non-union employers who are general
contractors, subcontractors, architects, engineers, developers, material suppliers, and service providers to
the commercial construction industry. ACI is also home to the Associated General Contractors (AGC)
Cincinnati division. For more information, visit aci-web.com
OUR CULTURE:
ACI's team works hard, loves to have fun, and believes deeply in the organization's mission to grow the
commercial construction industry. We are also entrepreneurs at heart, in fact, being dynamic is one of our
core values, along with being curious, being committed to excellence and being community builders.
Additionally, ACI offers opportunities for continuous learning (because we believe in continuous
improvement), a superb benefits package (because our employees make it happen every day and deserve
the best), and a collaborative work environment (because it's more fun working together!)
JOB SUMMARY:
ACI plays an integral role in the Cincinnati region's renaissance through its support of companies that are
building the places where we work, live, and play as well as the infrastructure that connects it all.
One of the ways we do this is by providing workforce solutions that address the number one issue facing
the construction industry: closing the workforce skills and talent gaps. ACI's workforce solutions are
designed to strengthen pathways to careers in construction, upskill incumbent employees, and develop
the next generation of construction industry leaders.
The Workforce Solutions Coordinator supports ACI's workforce education and training programs for youth
and adults. This role is ideal for someone who is organized, service-oriented, and passionate about helping
others advance their careers through impactful programming and community engagement.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
• Program Support & Coordination
o Provide administrative support for education and training programs.
o Coordinate logistics including communication with trainers, ordering materials, scheduling,
and follow-up.
o Ensure a seamless and positive experience for all participants.
• Program Facilitation
o Assist with recruitment and outreach for training programs.
o Assist with securing logistics related to in-house trainings, school related activities, and
external events.
o Prepare classrooms and training spaces.
o Track participant progress and manage completion protocols (e.g., certificates, online
systems).
• Community Engagement
o Support K-12 construction career programming and adult upskilling initiatives through
coordination and assisting with facilitation.
o Communicate program opportunities to schools, member companies, and training
partners.
o Represent ACI positively in the community and at events.
• Assessment & Certification
o Administer and proctor exams (e.g., NCCER, WorkKeys); training provided.
Please note that this job description is not designed to cover or contain a comprehensive listing of all
activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and
activities may change at any time, with or without notice.
COMPETENCIES:
• Execution & Reliability: Follows through on tasks with accuracy, timeliness, and accountability.
• Professional Communication: Communicates clearly and professionally with colleagues, members,
and partners.
• Member & Community Focus: Provides responsive, empathetic service to members, students, and
partners.
• Adaptability: Adjusts effectively to changing priorities and event demands.
• Collaboration: Works productively within a small team and supports collective goals.
• Initiative & Improvement: Identifies ways to enhance program delivery and efficiency.
• Integrity & Judgment: Handles relationships and information with discretion and sound decision-
making.
PREFERRED QUALIFICATIONS:
• Experience collaborating with schools is a plus
• Experience managing training providers is a plus
• Experience in workforce development is a plus
REQUIRED QUALIFICATIONS:
• 1-2 years of professional experience in administration, program coordination, event support, or a
related role.
• Demonstrated ability to produce clear, professional written and verbal communication; an
example may be requested.
• Demonstrated customer service mindset - responsive, dependable, and proactive in meeting
internal and external needs.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and ability to learn new software
platforms or data systems (training provided).
• Strong organizational skills with the ability to manage multiple projects and deadlines with
accuracy and attention to detail.
• Ability to exercise sound judgment, maintain confidentiality, and work effectively in a small, fast-
paced team environment.
• Must be able to work in schools and around students (background check required).
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
• To successfully perform the essential functions of this position, an employee must be able to meet
the physical requirements listed below, with or without reasonable accommodation:
o Ability to stand and walk for extended periods of time during events and program
activities.
o Ability to lift, carry, and move materials or equipment weighing up to 20 pounds.
o Ability to set up and take down event materials such as signage, registration tables, and
classroom supplies.
o Ability to work occasional early mornings or evenings during ACI-hosted programs and
events.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential job functions.
EQUAL OPPORTUNITY EMPLOYMENT:
We are an equal opportunity employer committed to diversity. All qualified individuals are encouraged to
apply. The position offers a rewarding challenge in a professional environment, a competitive salary, and
an excellent benefits package. We support employees who can perform essential job functions both with
and without accommodation. ACI does not currently provide sponsorship for work visas.
Admission Counselor
Service coordinator job in Dayton, OH
Classification: Exempt Reports To: OA Manager Shift available: * 1st Shift: 8a-5p * M-F Pay Range: $43,888 About Dayton Job Corps Job Corps' national mission is to educate and train highly-motivated young people, ages 16-24, for successful careers in the nation's fastest-growing industries. Here at Dayton Job Corps Center, we support their mission by teaching eligible young people, the skills they need to become employable and independent, and place them in meaningful jobs or further education. Students here have access to room and board while they learn skills in specific training areas for up to three years. The program helps them to complete their high school education, trains them for meaningful careers, provides transitional support services, and assists them with obtaining employment. Job Corps graduates either enter the workforce or an apprenticeship, go on to higher education, or join the military.
Purpose: Reports to the Outreach and Admissions Manager. Responsible for outreach and admissions (OA) and counseling services for students in compliance with Department of Labor (DOL)/Job Corps standards and management directives.
Your Responsibilities:
* Complies with all management, corporate and government directives, and standard operating procedures.
* Models, mentors, and monitors a positive normative culture.
* Performs outreach, admissions, and counseling services, as required, within an assigned Job Corps territory.
* Recommends advertising for recruitment.
* Ensures that all applicants arrive on the assigned center by following established DESI procedures.
* Provides Job Corps orientation and Job Corps overall program orientation to prospective students.
* Collects and verifies all required applicant documentation to determine eligibility and suitability for Job Corps.
* Ensures student acceptance into the program and safe arrival on center.
* Establishes personal contact with referral source agencies, organizations, and community support agencies.
* Conducts at least five face-to-face visits to five new outreach contacts each month and maintains five linkage contacts each month.
* Participates in at minimum one major event or community activity each month.
* Provides follow-up on all prospective students awaiting assignment and ensures that students maintain their interest in the program.
* Maintains active follow-up with enrollees after enrollment to monitor 30-, 45-, 60-, and 90-day graduate rate and graduate placement-rate performance.
* Acts as the liaison with public and private service agencies.
* Conducts tours of centers with individuals or groups.
* Maintains accountability of property by acting as a responsible custodian, adheres to safety practices, and performs safety inspections in areas of responsibility.
Requirements
Education: Bachelor's or associate's degree in human services, psychology, counseling, education, social science, communications, or closely related field
Experience: Two years of related experience. Experience may include successful Job Corps OA experience or successful OA experience with other youth development programs
Skills/Abilities:
* Ability to interact with individuals from economically and socially diverse backgrounds
* Ability to interview prospective applicants and determine program suitability
* Ability to interact cooperatively with placement staff to ensure that maximum efforts are provided to give quality services to youth
* Ability to create and maintain database files on an integrated computer system
Minimum Eligibility Qualifications
* A valid driver's license in the state of employment with an acceptable driving record is required
* 1-9 documentation required to verify authorization to work in the United States
* Ability to pass a pre-employment drug test and background check
Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.
This job description is not a comprehensive listing of all duties or responsibilities that are required for this position and may be updated. In the event of change of duties, the employee will be notified.
Living Dynamic
We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.
Diversity is at the heart of our business. It is key to our people's passion for serving individuals and communities who seek to build a stronger workforce. We strive to create a work environment that provides all our team members with equal access to information, development, and opportunity. Furthermore, our commitment to diversity and inclusion is deeply rooted in the values instilled by our Four Cornerstones and commitment to Extreme Customer Service. We recognize that differences in age, race, gender, nationality, sexual orientation, physical ability, thinking style and background bring richness to our work environments. Such differences help us connect better with the workforce development needs of people we serve in our communities. We believe that attracting, developing, and retaining a base of employees that reflects the diversity of our customers is essential to our success.
EXPERIENCE EXTREME CUSTOMER SERVICE
Equal Opportunity Employer
Dynamic Workforce Solutions is an equal opportunity employer/program and auxiliary aids and services are available upon request to individuals with disabilities.
Client Care Coordinator / Scheduler - Home Health
Service coordinator job in Miamisburg, OH
We offer a comprehensive Benefit package to Full Time Employees:
PTO
401-k with Company match
Health Insurances
Company Paid Life Insurance
Tuition Reimbursement
Employee Assistance Program
Capital Health Home Care in Miamisburg, OH is hiring a FULL TIME Scheduler
Client Care Coordinator (Scheduler) Job Description Summary
The Client Care Coordinator/Scheduler has the primary responsibility of developing and maintaining an “employee work schedule” that satisfies the needs of the client/family, is fair to all employees, follows scheduling policies and procedures and meets the agency's goals and objectives.
Essential Job Functions/Responsibilities
Ensures that qualified employees are scheduled for all client visits.
Prepares the schedules for the agency for employees and clients.
Assures applicable visit types in scheduling system.
Makes adjustments to the existing schedules as needed on a daily basis.
Reviews client need and employee availability on an ongoing basis.
Communicates with employees and client/families to obtain the most favorable and economically sound schedule.
May be responsible for completion of assigned reports.
Tracks employee attendance.
May assist with part of the process of orientation for new employees.
Consistent follow-up with staff regarding their schedule.
Participates in appropriate continuing education as may be required.
Responsible for working with contracted therapy staff to assure clients therapy visits are scheduled.
Functions as a backup to other office positions.
Performs other office duties as assigned.
Complies with agency's policies and procedures.
Assists with answering telephone lines promptly and efficiently.
Special projects and other related duties as assigned by the Administrator.
May participate in on-call scheduling if need arises.
Handles all duties as they relate to scheduling.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.
Position Qualifications
High school graduate or equivalent.
Previous scheduling and computer experience desired.
Previous experience in dealing with the public.
Skills Required
Computer skills.
Excellent customer service.
Able to multi-task.
Ablility to follow up and complete tasks timely.
KSTEP Service Coordinator
Service coordinator job in Covington, KY
Job Description
This position provides case management services for up to 9 families as part of the Kentucky- Strengthening Ties and Empowering Parents (KSTEP) Program. This is an intense in-home model with contract requirements. Services will include conducting assessments, implementing evidenced-based treatment model(s) in identifying, utilizing, and maintaining safety in the clients' homes, assisting with referrals to treatment and other needed resources, and providing direct therapeutic support services for up to 8 months per family. The Case Coordinator is also responsible for data collection, reporting at least weekly to the DCBS worker, and coordinating necessary meetings and appointments for their caseload.
1. Maintains a caseload of no more than 9 families.
2. Enters case notes to Credible in a timely manner, documenting all interactions and concisely summarizing those interactions.
3. Maintains responsibility for entering accurate, up-to-date information in the KSTEP database.
4. Meets all time frames and contractual requirements for case contacts with parents, children, outside providers, and DCBS workers.
5. Provides a weekly summary of all case activities to DCBS workers.
6. Completes training in and consistently utilizes required modalities to fidelity, including NCFAS, Motivational Interviewing, CARES, and Solution-Based Casework, in their work with families.
7. Schedules and attends all family team meetings (FTMs) and is prepared to offer suggestions concerning progress, needs, barriers, and recommendations.
8. Ensures timely Action Plans and Treatment Plans are completed and are the driving focus of safety and substance abuse treatment approach for the family to return to the appropriate level of functioning.
9. Ensures sharing of information is completed according to all confidentiality requirements.
10. Participates in an on-call schedule.
11. Aids in solving practical problems that contribute to family stress through assisting in access to resources according to the family SBC Action Plans.
12. Ensures appropriate discharge planning and aftercare provisions are in place before discharge from the KSTEP program.
13. Monitors the family's progress on individual and family goals and facilitates all referrals to outside providers as needed and requested.
14. Participate in networking activities (e.g., networking with community stakeholders, public speaking, and other pertinent activities) and community workgroups.
15. Perform other duties as assigned.
Bachelor's Degree in a human services field (social work, counseling, psychology, etc.) from an accredited school) is required.
Experience working with multi-problem families and familiarity with crisis interventions, developing behaviorally specific goals, and the ability to teach necessary skills.
This position will serve clients in the following Kentucky counties: Boone, Campbell, Carroll, Gallatin, Grant, Kenton, Owen, Pendleton, and surrounding areas. This position also has the potential to serve Scott, Harrison, Bourbon, and Nicholas counties.
Full Benefits package including:
401(k) with immediate vesting
401(k) matching ($1 for $1 up to 6%)
Flexible schedule
Health insurance
Vision insurance
Dental Insurance
Life insurance
Paid time off
Employee Assistance Program
Professional Development assistance
Mileage Reimbursement
Cell Phone Allowance
The starting salary is $48,500, with the potential for negotiation based on experience.
Schedule:
Typically, Monday to Friday dayshift, evenings, weekends, or holidays may be required based on the client's needs.
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Student Services Coordinator
Service coordinator job in Cincinnati, OH
The BeOnAir Network is an organization that instructs students in all areas of the broadcast industry to become the next generation of media professionals. Our brand promise is “Learn from a Pro to Become a Pro”; students are trained by broadcast media professionals working in the field. The organization operates as seven campuses across Ohio, Illinois, Colorado, and Miami. Like all members of the BeOnAir Network staff, the Student Services Coordinator is expected to project the organization's core values and core purpose. This position supports a college and creative culture and ensures graduates are fully ready for entry level employment opportunities.
A key role for the Student Services Coordinator is providing support to students with a focus on retention. The Student Services Coordinator monitors and ensures that students are aware of student services provided by the School.
The Student Services Coordinator has responsibility to maintain, update, and accrue resources available to students. This position is responsible for guiding, advising and supporting students on a range of student services and student activities that impact student retention and graduation rates. Additional responsibilities may include orientation, graduation, planning of special events, training workshops, and a variety of tasks.
The Student Services Coordinator will be expected to have extensive experience and judgment to plan and accomplish campus and/or department goals.
If Campus does not support an Education Coordinator, Student Services, and/or Program Director position, DOE assumes all responsibilities.
Scorecard accountabilities: active drop rate, term 3 drop rate, term 3 students, weekly student survey results, active online participation, active internships, faculty interviews, instructor walk throughs, and instructor observations.
BeOnAir Network Core Values and Definitions:
Core Values - personal, ethical, and ideological guidelines that set the standard for every aspect of business operation from hiring to decision making to strategic planning.
Integrity -Deliver your accountabilities by always doing the right thing!
Passion - Positive emotion that drives successful actions
Customer Centric - WIFC ( What's in it for our customer?)
Creativity - Think outside the box!
Winning -Winning is not a sometime thing; it's consistently achieving your accountabilities.
Reason - Getting to the real why?
Accountability- Disciplined action resulting in achieving your job requirements.
BeOnAir Network Core Purpose:
Graduate students who are preferred choice of broadcast media business to hire, partner or outsource entry level opportunities.
Essential Job Functions
Implement and execute plans and strategies to maintain retention goals as established by the Education Director
Manage and update the Campus Student Services Resource Binder on a regular basis
Meet with students one on one regarding academic advising, progression, and any obstacles the student might be facing
Complete documentation when meeting with students and place in their file
Support graduation and retention goals by overseeing student internships and student internship hours
In coordination with Career Services, maintain and develop internship partnerships with media outlets and facilities
Develops procedures to guide the delivery of student services to students
Assists new students in their adjustment to student life to improve their chances for success in the program
Participates in new cohort orientation and pre-orientation programs
Maintain and acquire community resources available to students and refers students to appropriate resources
Arranges student workshops, training programs, activities, field trips and guest speakers for students to support their career development
Contact students who are not in attendance by phone, email, text, social media on a daily basis
Complete a daily attendance report with detailed notes
Assist with student reporting and/or inputting of grades
Assist with monitoring student online participation
Prepares documents, reports, and routine correspondence to students and staff
Assist with students on Term 3 and work with them in completing the program before end of term
Maintains confidentiality of information exposed to in the course of business regarding students, supervisors or other employees
Maintains office hours in order to meet with day, afternoon and evening cohorts
Work Experience Requirements
At least 2-4 years of direct experience in student services.
Education Requirements
4 year college degree or equivalent experience.
Physical Demands
In order to fully service the staff and student needs this position requires the employee to often physically move from department to department as well as present multiple lectures for long periods of time. This is not a sedentary position.
Occasional lifting, bending and climbing stairs
Frequent talking, listening, walking, sitting and standing
Ability to perform multiple concurrent tasks and function in a fast-paced working environment
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Outreach Coordinator
Service coordinator job in Dayton, OH
The Business Development Rep/Outreach Coordinator (OC) is a vital member of the patient acquisition team and serves as the external-facing representative of BrightView. The Outreach Coordinator's primary role is to drive census growth by generating referrals, building brand awareness, and executing a structured sales approach to community engagement.
This role requires grit, persistence, and the ability to consistently perform outreach basics such as prospecting, relationship-building, and follow-up. The Outreach Coordinator will develop new referral sources while expanding existing accounts, using a combination of sales discipline, market insights, and mission alignment to achieve measurable growth. Success in this position is defined by the ability to meet outreach activity goals, convert referral opportunities into patient admissions, and contribute to BrightView's mission of improving patient outcomes.
Responsibilities
RELATIONSHIP MANAGEMENT AND PARTNERSHIPS:
Identify, establish, and grow relationships with key referral partners across healthcare, criminal justice, and community organizations.
Conduct regular partner visits and check-ins to strengthen relationships and increase referral volume.
Serve as a reliable resource for referral partners, ensuring smooth access to treatment for patients.
PROSPECTING, TERRITORY SATURATION AND SALES EXECUTION:
Consistently execute daily outreach activities (prospecting, visits, calls, follow-ups) to achieve referral and census goals.
Map and manage a defined territory, prioritizing high-value accounts and tracking touchpoints.
Apply sales techniques including objection handling, pipeline management, and account growth strategies.
Track activities and results through CRM, producing accurate reporting on outreach effectiveness.
Achieve or exceed monthly and quarterly outreach metrics related to referral generation and admissions.
COMMUNITY ENGAGEMENT AND EDUCATION:
Develop in-depth knowledge of BrightView's services and communicate patient pathways effectively.
Represent BrightView at networking events, conferences, and community meetings to promote awareness.
Educate stakeholders on substance use disorder treatment and BrightView's patient-first approach.
STRATEGIC PLANNING AND MISSION ALIGNMENT:
Align outreach efforts with BrightView's mission, connecting community engagement to improved patient outcomes.
Share insights from the field to support organizational planning and market strategy.
Once outreach fundamentals are mastered, develop account plans and territory strategies to maximize referral growth.
Ties personal effort to patient outcomes.
KNOWLEDGE, SKILLS, AND ABILITIES:
Resilience & Persistence: Ability to maintain motivation despite rejection and sustain high levels of activity.
Sales Acumen: Willingness to learn sales planning, objection handling, and conversion strategies.
Execution-Oriented: Consistently deliver on daily outreach commitments and achieve activity targets.
Coachability: Actively seek out feedback and eager to adapt strategies to improve results.
Communication Skills: Strong ability to connect with diverse stakeholders and build rapport.
Strategic Thinking: Capable of mapping accounts, prioritizing opportunities, and planning sales approaches.
Proficiency in CRM platforms, Microsoft Excel, and reporting tools (trainable).
Ability and willingness to travel within assigned territory.
Qualifications
EXPERIENCE
Required: Demonstrated persistence and goal achievement in sales, outreach, or performance-driven roles.
Preferred: Sales, account management, or customer-facing experience in healthcare, behavioral health, or criminal justice settings.
Preferred: Knowledge of addiction medicine or behavioral health industry.
EDUCATION:
Required: Associate Degree or equivalent experience
Preferred: Bachelor's Degree in Marketing, Business Administration, or related equivalent experience
BENEFITS AND PERKS:
PTO (Paid Time Off)
Immediately vested and eligible in 401k program with employer match.
Company sponsored ongoing training and certification opportunities.
Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
Tuition Reimbursement after 1 year in related field
We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.
Auto-ApplyProject Support Coordinator
Service coordinator job in Wilmington, OH
Introduction You're a multitasker, capable of moving a mile a minute and keeping everyone else on track. There's an art and a science to a well-organized calendar-and nothing makes you happier than an empty inbox. Connection has a fantastic opportunity for a Customer Service/Data Entry Coordinator role. This opportunity will be onsite in the Wilmington, Ohio area. Hours are Tuesday - Friday 8am-5pm in office; Saturday 8am - 4pm remote.
What We Do
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That's what we do. We're the IT Department's IT Department.
Who We Are
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It's what makes Connection unique-what drives us to innovate and create technology solutions that stand apart from the crowd. We'd love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us
You'll find supportive teammates and a rewarding career at Connection-plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees' emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You'll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.
Working under the supervision of the Team Leader-CX and in conjunction with the Sr. Project Support Coordinator, the Project Support Coordinator will primarily be responsible for coordinating, partnering, and collaborating with various teams and departments handling multiple projects. This includes monitoring and addressing requests and orders received as incidents, cases, or other forms of inquiries, and escalating requests based on training and process expertise. The position demands meeting set quality expectations and focusing on achieving the SLAs to positively impact the customer experience. The Project Support Coordinator will serve as the first point of contact for requests received from customers in the form of incidents, and or internal issues reported by the Sales and Services team in the form of cases. Acting as the primary liaison between clients, management, and the Sales and Services team, the Project Support Coordinator ensures the timely and successful application of services across all categories of customer orders, from initiation to production.
Where applicable, this position assures departmental processes are performed in compliance with applicable Sarbanes-Oxley controls.
Responsibilities
* Monitors incident/case queues and addresses requests received in accordance with SLAs.
* Handles incidents/cases following the established standard operating procedures, ensuring quality is maintained.
* Manages order processing and management according to standard operating procedures, ensuring quality is upheld.
* Handles cases/support requests from sales within established quality guidelines and SLAs.
* Monitors and escalates issues related to inventory/stock.
* Adheres to standard team procedures.
* Coordinates projects or activities with teams and departments within the Technology and Integration Distribution Center (TIDC) when dealing with sales, testing, and production orders.
* Acts as the initial point of contact and liaison for customers or between TIDC and other departments.
* Monitors reports to ensure orders are processed promptly and manages any delays effectively.
* Creates and updates process and procedure documentation (SOPs & Job Aids) as assigned.
* Schedules and attends internal and external customer meetings.
* Stays informed about client project changes and updates.
* Gains familiarity with each client and their respective services and SLAs.
* When proficient, may assist in providing internal team support and training to other team members.
* Performs all other duties or special projects as assigned.
* Recommends ideas for process/continual improvement opportunities.
Attendance:
Employees are required to be fully onsite at the approved work location to perform the functions of this position.
Requirements
* Excellent verbal and written communication skills.
* Intermediate Microsoft Office/O365 skills in Outlook, Word, PowerPoint, OneNote, and MS Teams, which are essential for primary communication, creating documentation, presentations, organizing data, and handling internal and external communication via chats.
* Intermediate Microsoft Excel skills and understanding of formulas such as VLOOKUP, XLOOKUP, and basic pivot tables.
* Data entry skills with 99% accuracy and a typing speed of at least 40 words per minute.
* Basic to intermediate computer knowledge to effectively use software applications and troubleshoot basic computer issues.
* Basic knowledge of Supply Chain Management.
* General working knowledge of tools to create Service Work Orders (SWO) and change control.
* Basic understanding of order processing lifecycle and inventory management.
* Attention to detail in composing, keying, and proofing professional business materials.
* Customer service oriented with the ability to understand queries and escalations by researching and providing solutions efficiently and promptly to meet customer expectations.
* Basic understanding of quality requirements that must be implemented accurately when handling internal or external requests.
* Takes ownership and responsibility of a request/issue from start through to a successful resolution.
* Good problem-solving skills: ability to visualize a problem or situation and think abstractly to solve it.
* Good listening skills with the ability to receive information completely and understand what is being said.
* Ability to de-escalate using empathy, active listening, and emotional intelligence.
* Creative with the ability to think around problems and come up with innovative solutions or recommend process improvements.
* Judgment with the ability to formulate opinions, compare and decide with good sense.
* Interpersonal skills with the ability to work well with all levels of the organization. Friendly presence and a helpful attitude.
Additional preferred competencies or preferred qualifications, if any:
* Experience or prior knowledge of CRM, ERP, incident or case management applications.
* Fundamental understanding of sales organization and processes.
* Possess basic to intermediate analytical skills with the capacity to comprehend and execute intermediate to complex instructions independently.
* Demonstrate basic to intermediate organizational and time management skills, enabling effective multitasking, continuous learning, adaptation, and accurate implementation of changes while understanding priorities.
* Basic comprehension of SLO/SLA requirements to process requests in accordance with contracted cut-off times daily, and to meet end-of-month and quarter deadlines.
* Attention to detail with the ability to investigate and ideally perform root cause analysis (RCA).
* Exhibit learning agility to acquire additional knowledge and expertise in all areas, exceeding expectations to advance within the current role and organization.
* Ability to consistently represent Connection in a positive and professional manner to customers, focusing on delivering a World Class Customer Experience.
This role is in a standard indoor office or similar workspace which meets general office safety and ergonomic requirements. A standard indoor office has moderate noise levels with exposure to fluorescent or other lighting, computer monitors, forced air and occasional odors.
Individuals require the ability to sit most of the day with some standing, bending, lifting, or reaching on occasion. Lifting only up to five pounds. The employee may be required to walk, primarily on a level surface, for short periods throughout the day.
Fine motor skills are used to operate a computer keyboard, mobile phone and/or other such device. Computer keyboard usage may be heavy during the workday. Near visual acuity and mental focus needed for working potentially long hours looking at a computer screen or monitor(s).
Student Services Coordinator
Service coordinator job in Cincinnati, OH
The BeOnAir Network is an organization that instructs students in all areas of the broadcast industry to become the next generation of media professionals. Our brand promise is "Learn from a Pro to Become a Pro"; students are trained by broadcast media professionals working in the field. The organization operates as seven campuses across Ohio, Illinois, Colorado, and Miami. Like all members of the BeOnAir Network staff, the Student Services Coordinator is expected to project the organization's core values and core purpose. This position supports a college and creative culture and ensures graduates are fully ready for entry level employment opportunities.
A key role for the Student Services Coordinator is providing support to students with a focus on retention. The Student Services Coordinator monitors and ensures that students are aware of student services provided by the School.
The Student Services Coordinator has responsibility to maintain, update, and accrue resources available to students. This position is responsible for guiding, advising and supporting students on a range of student services and student activities that impact student retention and graduation rates. Additional responsibilities may include orientation, graduation, planning of special events, training workshops, and a variety of tasks.
The Student Services Coordinator will be expected to have extensive experience and judgment to plan and accomplish campus and/or department goals.
If Campus does not support an Education Coordinator, Student Services, and/or Program Director position, DOE assumes all responsibilities.
Scorecard accountabilities: active drop rate, term 3 drop rate, term 3 students, weekly student survey results, active online participation, active internships, faculty interviews, instructor walk throughs, and instructor observations.
BeOnAir Network Core Values and Definitions:
Core Values - personal, ethical, and ideological guidelines that set the standard for every aspect of business operation from hiring to decision making to strategic planning.
* Integrity -Deliver your accountabilities by always doing the right thing!
* Passion - Positive emotion that drives successful actions
* Customer Centric - WIFC ( What's in it for our customer?)
* Creativity - Think outside the box!
* Winning -Winning is not a sometime thing; it's consistently achieving your accountabilities.
* Reason - Getting to the real why?
* Accountability- Disciplined action resulting in achieving your job requirements.
BeOnAir Network Core Purpose:
Graduate students who are preferred choice of broadcast media business to hire, partner or outsource entry level opportunities.
Essential Job Functions
* Implement and execute plans and strategies to maintain retention goals as established by the Education Director
* Manage and update the Campus Student Services Resource Binder on a regular basis
* Meet with students one on one regarding academic advising, progression, and any obstacles the student might be facing
* Complete documentation when meeting with students and place in their file
* Support graduation and retention goals by overseeing student internships and student internship hours
* In coordination with Career Services, maintain and develop internship partnerships with media outlets and facilities
* Develops procedures to guide the delivery of student services to students
* Assists new students in their adjustment to student life to improve their chances for success in the program
* Participates in new cohort orientation and pre-orientation programs
* Maintain and acquire community resources available to students and refers students to appropriate resources
* Arranges student workshops, training programs, activities, field trips and guest speakers for students to support their career development
* Contact students who are not in attendance by phone, email, text, social media on a daily basis
* Complete a daily attendance report with detailed notes
* Assist with student reporting and/or inputting of grades
* Assist with monitoring student online participation
* Prepares documents, reports, and routine correspondence to students and staff
* Assist with students on Term 3 and work with them in completing the program before end of term
* Maintains confidentiality of information exposed to in the course of business regarding students, supervisors or other employees
* Maintains office hours in order to meet with day, afternoon and evening cohorts
Work Experience Requirements
* At least 2-4 years of direct experience in student services.
Education Requirements
4 year college degree or equivalent experience.
Physical Demands
In order to fully service the staff and student needs this position requires the employee to often physically move from department to department as well as present multiple lectures for long periods of time. This is not a sedentary position.
Occasional lifting, bending and climbing stairs
Frequent talking, listening, walking, sitting and standing
Ability to perform multiple concurrent tasks and function in a fast-paced working environment
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Care Coordinator - Social Services
Service coordinator job in Dayton, OH
The Wrap Facilitator is responsible for completing a comprehensive strengths-based assessment of the individual, working in full partnership with team members to develop a plan of care, overseeing the implementation of the plan, identifying providers of services or family-based resources, facilitating monthly community team meetings, making regular home visits, monitoring all services authorized for client care, and authorizing all care to maintain fiscal accountability. The Wrap Facilitator assures care is delivered in a manner consistent with strength-based, family-centered, and culturally competent values, offers consultation and education to all providers regarding the values of the model, monitors progress toward treatment goals, and assures that all necessary data for evaluation is gathered and recorded.
Essential Duties and Responsibilities
Manages his/her caseload within the financial parameters of the case rate or other established financial protocol.
Uses resources and available flex funding to assure that services are based specifically on the needs of the child and family.
Uses referral information, Child and Adolescent Needs and Strengths (CANS) assessment, and other data to complete strengths-based assessment for use by child and family team as they collaboratively develop a plan of care with clearly defined goals.
Willingly completes other duties as assigned to advance the mission of Choices.
Qualifications
Must have experience providing community-based services to children and youth and their families or caregivers in the areas of children's behavioral health, child welfare, intellectual and developmental disabilities, juvenile justice, or a related public sector of human services or behavioral health care field for:
three years with a high school diploma or equivalent; or
two years with an associate's degree or bachelor's degree; or
one year with a master's degree or higher.
Minimum of a bachelor's degree in social work or related human service field is preferred.
Two years of experience partnering with youth and/or families within the context of social services or education preferred.
Experience developing and managing individual service delivery budgets is a plus.
Strong knowledge of and genuine respect for youth and adults with mental health issues and a firm commitment to empowering their families.
Strong communication and writing skills. Bilingual skills (especially Spanish) a plus.
Be certified in the CANS within 45 days of hire and at all times beyond the first 45 days of employment.
Highly organized and detail oriented.
Must possess a valid driver's license in state of residence and auto insurance.
Demonstrated ability to:
Work effectively with internal and external individuals, including other professionals in the community.
Work effectively as a member of a team.
Effectively communicate to various internal and external audiences in both person and through various electronic media.
Manage time and work effectively with minimal supervision.
Effectively manage multiple priorities simultaneously.
Hourly Rate: $24.03 (bachelors degree/$50,000 annually) or $25.48 (masters degree/$53,000 annually)
Benefits Include:
Medical, Dental, Vision
Employer Paid Life Insurance, Short & Long Term Disability
401k Match
Tuition Reimbursement
Paid Parental Leave
Generous PTO plan
Qualified employer for the Public Service Loan Forgiveness Program
Client Intake Specialist
Service coordinator job in Florence, KY
Job Description
Frost Brown Todd LLP is currently seeking a full-time Client Intake Specialist to join our firm. This individual will be responsible for reviewing electronic new business intake forms submitted in connection with new business for existing and new firm clients, conducting searches of the Firm's conflicts database, and reviewing, processing and reporting the results of such searches using designated software and email.
Key Responsibilities:
Review, analyze and process electronic client intake forms.
Conduct conflicts searches in firm database.
Review and process information gathered from conflict searches and generate report of same.
Prepare summary of conflict search results.
Identify and report to Senior Client Intake Manager performance issues with client intake and conflicts software.
Work closely with the billing group to maintain up to date records in database, i.e., address, billing attorney, originating credit, etc.
Communicate with the Firm's Conflicts Attorneys, Senior Client Intake Manager, Conflicts Counsel, firm attorneys and legal practice assistants regarding information on client intake forms and conflicts search reports.
Regular, predictable and punctual attendance at the designated worksite.
In person interaction with other FBT personnel, clients and/or representatives at the worksite.
Job Requirements:
Bachelor's Degree preferred, or equivalent combination of education and relevant experience.
Three years of experience in research.
Ability to formulate searches so as to obtain relevant results from electronic database.
Ability to synthesize complex or diverse information, to collect and research data and to use intuition and experience to analyze data.
Ability to provide customer service is essential to this position. Must be able to respond promptly and professionally to requests for service and assistance from all levels of employees, occasionally in difficult or emotional situations.
Ability to communicate clearly with all levels of business professionals, including attorneys and non-attorney business professionals.
Ability to write clearly and informatively (mainly in conflicts report summaries and email).
Detail oriented with strong data entry skills.
Ability to read and comprehend written information, including simple instructions, short correspondence, and memos.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and to deal with problems involving several concrete variables in standardized situations.
Proficient with Microsoft Office products such as Word, Outlook and also having database experience.
Ability to deliver exceptional client service, demonstrate flexibility, adapt to changes, and to work in a team-oriented environment
Frost Brown Todd offers a competitive salary and a comprehensive benefits package including medical, dental, vision, life, disability, and 401k/profit sharing retirement package.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Frost Brown Todd is fully committed to equality of opportunity in all aspects of employment. It is the policy of Frost Brown Todd to provide equal employment opportunity to all employees and applicants without regard to race, color, religion, national or ethnic origin, military status, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other protected status.
Student Services Coordinator
Service coordinator job in Xenia, OH
The Student Services Coordinator is at the heart of The Trades Institute. It is through this position that everyone, including students and staff, is held together through a single point of contact. The Student Services Coordinator is expected to model and promote the following core values:
We Do Hard Things - Persevere through challenges, engage in honest conversations, and support others in moments of vulnerability.
We Do It Different - Be coachable, think creatively, and continuously learn and adapt.
We Do It Well - Commit to excellence, seek win/win outcomes, and value hard work.
We Do It With Care - Lead with compassion, foster connection, and work toward the greater good.
We Do It With Joy - Find joy in the journey, remain hopeful, and approach work with gratitude.
Principal Responsibilities:
Provide comprehensive administrative support to ensure seamless delivery of courses and student administration.
Manage applications, enrollments, and course progression records, through continuous improvement of student management systems and administrative processes.
Assist in recruitment efforts by providing campus tours, conducting interviews, and administering entrance exams for prospective students.
Deliver front-line customer service, providing information and advice to students and prospective applicants on application and enrollment procedures (i.e. answering/returning phone calls)
Conduct weekly financial transactions and undertake reconciliation processes.
Conduct end-of-term billing and manage all assigned duties related to student financial accounts and records.
Manage the process for organization donations, including tracking, documentation, and coordination with finance and development teams.
Collaborate in the compilation of enrollment reports, regulatory submissions, and any other associated documentation.
Foster positive relationships with staff, students, and the broader community.
Possess a thorough understanding of ethical practices and school policies.
Perform additional administrative and support duties as needed.
Other duties as assigned.
Benefits and Pay Full-Time staff at TTI have access to the following benefits:
Medical, Dental, Vision Coverage - Effective first day of the month following employment
Short-Term and Long-Term Disability Paid by Employer
Life Insurance for Employee in the amount of $25,000 paid by Employer.
401K - Eligible after 3 months.
3 weeks paid vacation, which accrues per pay period.
9 Paid Holidays and a Floating Holiday per year.
Pet Insurance
Hospital Indemnity, Accident, and Critical Illness Insurance Options
On-Site Weight Room
Pay is competitive and commensurate with experience. Required Knowledge, Abilities, and Working Conditions Knowledge of: Fair Chance Employer practices and needs. Trades programming and workforce development. Understand the nuances of collaborating with government entities and grant writing.
Abilities: The person in this position must be able to meet the following physical demands (reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties): ability to lift up to 25 pounds, ability to perform job, responsibilities in facilities and community-based residencies and buildings with multiple levels and without elevator or mechanical transportation; ability to tolerate sitting at a desk, while looking at a computer screen for hours at a time; ability to operate a computer keyboard.
Working Conditions: Standard school office setting. May require weekend, evening, and holiday hours. May be exposed to students who are potentially angry or violent. General exposure to standard office equipment (computers, monitors, copiers, etc.).
Qualifications and Education Requirements
Experience in working with Microsoft Office products, including email.
Experience with using and navigating a CRM other industry related types of applications
Bachelor's degree in business management, education, or another related field.
Previous management experience and leadership ability demonstrated.
Demonstrated ability in establishing and meeting priorities and goals.
Mason City Schools - Costume Coordinator
Service coordinator job in Mason, OH
High School Teaching/Drama
District: Mason City School District
Costume Coordinator: Fall, Winter and Spring Productions
The Mason High School Theater Department is looking for a Costume Coordinator for all the productions for the 2025-26 school year. If you enjoy working with high school students full of enthusiasm with varying levels of skills and experience, working in wonderful facilities, and are yearning to become part of a dedicated and hardworking team of theater teachers, this may be the opportunity you've been looking for.
In this role, you'll be working after school supervising students designing, building, overseeing rentals, and making alterations of the costumes for our theater season. You will need to work closely with the production team to plan budgets, supervise student crews, and keep costumes in good repair and clean. During the week of the show, you will help supervise costume running crew, hair and make-up crews, and help provide backstage supervision. After each show, you will be responsible for returning rentals, removing alterations, and making sure costumes are clean before being returned or placed in our stock.
Job Responsibilities:
Planning and Materials Ordering
Work with directors and to cost out materials for costume construction and rentals
Order materials needed
Be involved in the production planning process.
Check with local costume rental shops or stores
Costume Construction
Train students on how to operate costume shop materials safely
Supervise students during the construction process 3 or 4 days a week after school.
Ensure that the costume shop is clean, organized, and equipment is maintained.
Technical and Dress Rehearsals
Attend all dress and technical rehearsals, working with costume running crew and hair and make-up crew to ensure a safe and productive rehearsal.
Help provide adult supervision backstage and in the green room.
Performances
Attend all performances, helping provide adult supervision for the backstage areas and overseeing costume and hair and make-up crews.
Strike
Attend strike, helping provide adult supervision of striking the costumes for the show. Clean costumes pieces, reverse alterations as needed, and return costumes to stock or the various rental houses.
Qualifications:
How to design and create appropriate costumes for a variety of productions.
How to create costumes.
The various local costume resources.
Hair and make-up techniques.
How to use and instruct students on the safe use of the following tools:
Sewing Machines
Sergers
Hand sewing techniques
Theater running crew responsibilities and etiquette.
How to teach young people about the craft and art of producing live theater.
The ability to keep on schedule and prioritize tasks.
WHAT EXPERIENCE/EDUCATION YOU SHOULD HAVE BEFORE APPLYING:
The candidate should have practical costuming experience as well as knowledge of generally accepted safety procedures. Excellent communication skills and a positive attitude are important as you'll be working with students and theater faculty. Preference will be given to candidates with professional or collegiate experience.
These are supplemental positions. Pay for each is as follows:
Costume Coordinator, Fall Production: $3,214
Costume Coordinator, Winter Production: $3,214
Costume Coordinator, Spring Musical: $4,202
Do you see yourself being the perfect fit for these positions? If yes, then please contact Lori Howard at ****************************
EQUAL OPPORTUNITY EMPLOYER
Easy ApplyVolunteer Coordinator
Service coordinator job in Florence, KY
Engage with us for your next career opportunity. Right Here.
Job Type:
Regular
Scheduled Hours:
40
💙 Why You'll Love Working with St. Elizabeth Healthcare
At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We're guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.
🌟 Benefits That Support You
We invest in you - personally and professionally.
Enjoy:
- Competitive pay and comprehensive health coverage within the first 30 days.
- Generous paid time off and flexible work schedules
- Retirement savings with employer match
- Tuition reimbursement and professional development opportunities
- Wellness, mental health, and recognition programs
- Career advancement through mentorship and internal mobility
Job Summary:
This position manages all aspects of the volunteer program at assigned location(s) with the purpose of providing a rewarding experience for volunteers while extending the capabilities of the hospital to better serve the public and fulfill its mission. In conjunction with system director, provide planning and development for continuous program improvement and expansion.
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Job Description:
Interviews volunteer applicants to assure that applicant is appropriate for this organization. Ensures mutually beneficial placement decisions are made including, when appropriate, informing applicant of lack of suitable position. Completes documentation process.
Ensures that every new volunteer applicant (teen, student or adult) moves through the volunteer onboarding process (application, interview, orientation, placement, training) in a consistent and timely fashion to assure that applicants who are appropriate for this organization receive all the information and tools needed to be effective volunteers and all documentation is completed.
Ensure a consistent and rewarding experience for volunteers, maximizing retention, while extending the capabilities of St. Elizabeth to exceed the expectations of our patients and guests. Contributes to the continual identification, development and implementation of strategies that advance the program and enhance effectiveness and efficiencies.
Assumes a leadership role in coordinating the planning and formalizing of activities, programs and projects that ensure necessary recognition and support of volunteers.
Communicates with St. Elizabeth staff that supervises volunteers, providing education/assistance in volunteer position development; training/coaching; feedback, and support concerning volunteer supervision to ensure positive staff relationships and rewarding volunteer positions; focusing on specific needs of Covington and Grant.
Assures, with director, that volunteers receive initial and ongoing hospital training that is reflective of associate training and maintains accountability.
Responsible for managing the Volunteer database software to ensure that volunteer data is processed, and reports are prepared and generated in specified timeframe for accurate tracking of volunteer data. Routinely reviews volunteer website.
Performs other functions as needed and/or delegated by the Director to assist in the effective and efficient operation of the Volunteer Services/Prime Wise Department.
Coach volunteers, as needed, in a manner which ensures that self-esteem is maintained yet assists the volunteer to recognize the need to alter an action or behavior to maintain a high-quality volunteer program.
Performs other duties as assigned.
Education, Credentials, Licenses:
•Bachelor's degree or High School degree with 3 or more years work experience in a Volunteer Management or Human Resources department or a Bachelor's degree
Specialized Knowledge:
•Strong interpersonal communication skills/ customer service
•Conflict resolution skills
•Supervisory skills
•Presentation/training skills
•Computer skills (Word, Excel and PowerPoint)
One or more years supervising staff or volunteers as part of job
Customer service experience
One or more experiences planning, developing and implementing a new program or service.
FLSA Status:
Exempt
Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.
Auto-ApplyCommunity Outreach Hospice Liaison
Service coordinator job in Dayton, OH
What You Should Know About the Community Outreach Liaison Role:
This is a full-time position serving the Middletown Ohio, Butler/Warren Counties
Schedule will include Monday-Friday with hours of 8:30am-5:00pm with occasional evening/weekends as needed
Would like candidate to have previous hospice experience
We provide superior care and superior services to patients at their end-of-life journey.
Community Outreach Liaison Key Responsibilities:
Generates referrals and admissions using the four-cornerstone approach to business development, within the assigned territory.
Develops and implements territory sales plan which will meet the goal of expanding the customer base in the market areas.
Monitors and recognizes changing referral patterns in assigned area and modifies strategies to meet goals.
Documents all sales related activity within the CRM daily.
Responsible for meeting monthly and annual referral and admission goals in the assigned territory.
Identifies, develops and maintains key relationships in the territory, by participating in various functions sponsored in the medical community.
Promotes Ohio's Hospice through educational opportunities and community events in assigned territory.
Assists in other activities and departments when requested.
Participates in Continuous Quality Improvement activities to support the quality of Ohio's Hospice services.
Precepts new staff to support professional relationships with newly hired team members as required.
Community Outreach Liaison Qualifications:
Must have a bachelor's degree or equivalent experience in healthcare or business development
Previous Hospice experience
Preferred two years in a sales/marketing role within the healthcare industry with a proven record of accomplishments in direct sales and marketing.
Computer skills sufficient to properly document services and communicate effectively, CRM experience preferred.
Ability to drive during daytime, nighttime, or inclement weather.
Valid Driver's License with Safe Driving Record
State Minimum Automobile Insurance Coverage
Benefits & Perks:
Competitive Pay
Competitive Health, Dental, and Vision Insurance
Short- & Long-Term Disability
Life Insurance
Paid Time Off
Matching Retirement Plans
Tuition Reimbursement
Mileage reimbursement
Organizational preceptor to assist with orientation and ongoing education
Educational programs geared toward career advancement
Career growth
And much, much, more!
Ohio's Hospice offers opportunity, advancement and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day. Come join a group of people that are wildly passionate about taking care of our patients and each other!
As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice.
Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio's Hospice welcomes those in the LGBT community to join our team.
Auto-ApplyAdult Day Service - Program Aide
Service coordinator job in Batavia, OH
Our mission is to improve the quality of life for older adults by providing a broad range of home and community-based services, enabling them to remain as active and independent as possible. ADULT DAY SERVICES (ADS) - PROGRAM AIDE RESPONSIBILITIES:
Exemplify the “Service with Heart” attitude that is expected of all employees.
Ensure no confidential information is discussed or shared unless it is in the course of conducting valid Agency business.
Help with Activities of Daily Living Skills (ADL's) to including eating, bath rooming, transferring, ambulating, etc., as appropriate.
Assist the ADS Activity Specialist with planned activities and crafts.
Responsible for providing appropriate and safe respite services including personal care and companionship as assigned by the appropriate professional.
Assist customers to and from the bus.
Provide warm, hospitable atmosphere for customers.
Act as a liaison between the customer and the RN Manager.
Follow the CACFP and other funding source guidelines to prepare, heat and serve food and beverages and wash dishes.
Complete and submit all required Agency documentation within the required time frames.
Responsible for seeing that the ADS area is prepared for the next day.
BASIC QUALIFICATIONS:
Comfortable in a team setting and ability to be flexible when things change.
High School diploma or GED OR
Certified State Tested Nurse Aide (S.T.N.A.) as verified by Ohio Nurse Aide Registry. OR
Graduate of an approved Home Care Aide Program, without a 24-month lapse in employment since completing program. OR
One year of supervised institutional or community based direct service delivery in healthcare within the last three years. OR
Nursing students who can verify the successful completion of the Fundamentals of Nursing Care
BENEFITS:
Health, Dental, Vision, Group Life Insurance
Employee Assistance Program
Retirement
Paid Holidays
Paid Vacation, Personal Holiday and Sick Time
Mason City Schools - Costume Coordinator
Service coordinator job in Mason, OH
High School Teaching/Drama District: Mason City School District Additional Information: Show/Hide Costume Coordinator: Fall, Winter and Spring Productions The Mason High School Theater Department is looking for a Costume Coordinator for all the productions for the 2025-26 school year. If you enjoy working with high school students full of enthusiasm with varying levels of skills and experience, working in wonderful facilities, and are yearning to become part of a dedicated and hardworking team of theater teachers, this may be the opportunity you've been looking for.
In this role, you'll be working after school supervising students designing, building, overseeing rentals, and making alterations of the costumes for our theater season. You will need to work closely with the production team to plan budgets, supervise student crews, and keep costumes in good repair and clean. During the week of the show, you will help supervise costume running crew, hair and make-up crews, and help provide backstage supervision. After each show, you will be responsible for returning rentals, removing alterations, and making sure costumes are clean before being returned or placed in our stock.
Job Responsibilities:
Planning and Materials Ordering
* Work with directors and to cost out materials for costume construction and rentals
* Order materials needed
* Be involved in the production planning process.
* Check with local costume rental shops or stores
Costume Construction
* Train students on how to operate costume shop materials safely
* Supervise students during the construction process 3 or 4 days a week after school.
* Ensure that the costume shop is clean, organized, and equipment is maintained.
Technical and Dress Rehearsals
* Attend all dress and technical rehearsals, working with costume running crew and hair and make-up crew to ensure a safe and productive rehearsal.
* Help provide adult supervision backstage and in the green room.
Performances
* Attend all performances, helping provide adult supervision for the backstage areas and overseeing costume and hair and make-up crews.
Strike
* Attend strike, helping provide adult supervision of striking the costumes for the show. Clean costumes pieces, reverse alterations as needed, and return costumes to stock or the various rental houses.
Qualifications:
* How to design and create appropriate costumes for a variety of productions.
* How to create costumes.
* The various local costume resources.
* Hair and make-up techniques.
* How to use and instruct students on the safe use of the following tools:
* Sewing Machines
* Sergers
* Hand sewing techniques
* Theater running crew responsibilities and etiquette.
* How to teach young people about the craft and art of producing live theater.
* The ability to keep on schedule and prioritize tasks.
WHAT EXPERIENCE/EDUCATION YOU SHOULD HAVE BEFORE APPLYING:
The candidate should have practical costuming experience as well as knowledge of generally accepted safety procedures. Excellent communication skills and a positive attitude are important as you'll be working with students and theater faculty. Preference will be given to candidates with professional or collegiate experience.
These are supplemental positions. Pay for each is as follows:
Costume Coordinator, Fall Production: $3,214
Costume Coordinator, Winter Production: $3,214
Costume Coordinator, Spring Musical: $4,202
Do you see yourself being the perfect fit for these positions? If yes, then please contact Lori Howard at ****************************
EQUAL OPPORTUNITY EMPLOYER
Easy ApplyStudent Enrollment Coordinator - IDEA Cincinnati (General Applicant Pool)
Service coordinator job in Cincinnati, OH
This job posting is not for any specific role that is currently open. Instead, applying to this posting allows IDEA to gather your information and assess your fit and move quickly once our team identifies an available opportunity for the 2026-2027 Academic Year with an intended start in July 2026. Please continue to monitor our Career Site and apply to any current vacancies that match your interests.
Role Mission: The mission of the Student Enrollment Coordinator is to ensure the achievement of campus enrollment and student persistence goals by effectively managing the enrollment process. This includes planning and executing targeted recruitment strategies, engaging with the community, and fostering relationships with prospective and current families. The Student Enrollment Coordinator will maintain high standards of compliance and data integrity, provide exceptional customer service, and support families through the registration and re-registration processes. By promoting IDEA Public Schools and its programs, the Student Enrollment Coordinator will help build a strong, engaged school community and ensure a seamless onboarding experience for new students and families. The Student Enrollment Coordinator will also participate in all campus, regional, and national operating mechanisms.
Location:
This is a full-time on-site position located in (Region). Preference will be given to candidates who live in (Region), or who are willing to relocate.
Travel Expectations:
Ability to travel up to 80% of the time by car during the busiest parts of the year.
What We Offer
Compensation:
Starting compensation for this role is set at an hourly rate typically ranging between $18.49 for 0 years of experience and $23.11, commensurate with experience.
Other Benefits:
We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Some of the special benefits we offer at IDEA include:
Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation.
Tuition Reimbursement: Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability.
Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.
Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.
What You'll Do - Accountabilities
Essential Duties:
Ensure campus enrollment targets are met by the 11th Day of School and maintain a solid waitlist after the lottery.
Execute student recruitment strategies, attend community events, and conduct off-site presentations to various organizations.
Organize and conduct cold calling campaigns, collaborate on recruitment events, and assist parents in completing applications.
Establish recurring weekly campus tours, send “WELCOME” STREAM messages, and create monthly recruitment plans.
Manage the re-registration process, follow up with families post-lottery, and develop a recapture campaign for withdrawn families.
Oversee Welcome to IDEA orientation planning, Registration and Re-Registration process, provide high-quality onboarding for new families, and lead new student and parent interactions.
Ensure rolling enrollment compliance, fill open seats by following the waitlist order, and maintain data integrity throughout the registration and re-registration process.
Additional Duties and Responsibilities:
This role follows a rotating, non-traditional schedule, including evenings, weekends, and select holidays, to better serve our communities and families.
Required work schedule: 9:00am-6:00pm Tuesday to Saturday with occasional Sundays and holidays.
Valid Texas Driver's License Required with a clear motor vehicle record
Knowledge and Skills - Competencies
Make Strategic Decisions:
This individual is able to gather relevant information, consider various options, and make choices that are in line with their current responsibilities and the team's goals.
Manage Work and Teams:
This individual focuses on managing their own work effectively. They develop skills in time management, task prioritization, and self-organization, ensuring that they meet their personal objectives and contribute effectively to their teams.
Grow Self and Others:
This individual actively seeks feedback, embraces challenges as learning opportunities, and engages in professional development activities to enhance their own skills and performance.
Build a Culture of Trust:
This individual focuses on awareness of their own emotional states and biases. They practice transparency and honesty in their interactions, contributing positively to team morale and trust.
Communicate Deliberately:
This individual can express ideas clearly and listen actively. They practice direct communication in their daily interactions and can adjust message based on immediate feedback and audience understanding with support.
Additional Skills:
Student Recruitment and Strategic Outreach: Ability to develop and execute effective recruitment strategies targeting families with school-aged children.
Community Engagement: Skilled in attending and creating community events, informational fairs, and off-site presentations to promote brand awareness.
Public Speaking: Comfortable and effective in delivering presentations to various community organizations
Marketing Campaign Development: Proficiency in creating and executing marketing campaigns to prospective families.
Effective Communication: Strong verbal and written communication skills to engage with families through various platforms (calls, texts, emails, social media).
Customer Service: Exceptional customer service skills to provide a positive experience for potential and current families
Enrollment Process Management: Ability to manage the entire enrollment process, including fostering local interest, managing milestones, and ensuring compliance.
Data Integrity: Attention to detail in maintaining accurate records and ensuring data integrity throughout the registration and re-registration processes.
Compliance: Knowledge of and adherence to compliance expectations to secure personal student information.
Relationship-Building: Ability to build and maintain strong relationships with internal and external stakeholders, including families, community organizations, and campus staff.
Parent Engagement: Skilled in engaging with parents and families to support their children's education and ensure their persistence in the school.
•Event Planning and Coordination: Expertise in planning and coordinating events such as campus tours, orientation sessions, and community engagement activities.
Time Management: Ability to manage time effectively, especially when working a non-traditional schedule that includes evenings, weekends, and select holidays.
Adaptability: Flexibility to adjust strategies and plans based on progress towards goals and changing circumstances.
Problem-Solving: Strong problem-solving skills to address issues that arise during the enrollment process and ensure timely resolution.
Data Entry and Computer Skills: Proficiency in data entry and using computer systems to manage enrollment data and communications.
Knowledge of IDEA Public Schools: Familiarity with the IDEA Public Schools model and programs to effectively communicate with families.
Goal-Driven and Data-Oriented: Motivated by achieving targets and using data to inform decisions and strategies.
Self-Management: Ability to work independently and manage one's own workload and responsibilities.
Bilingual (Preferred): Proficiency in English and Spanish to communicate effectively with a diverse family population.
Required Experience:
High School Diploma
Licenses or Certifications: Valid Driver's License with a clear motor vehicle record
At least (2) years of experience in sales, recruitment, admissions, or enrollment, preferably within an educational setting.
Required work schedule: 9:00am-6:00pm Tuesday to Saturday with occasional Sundays and holidays
Preferred experience:
Bachelor's degree preferred but not required.
K-12 education experience
Bilingual: Proficiency in English and Spanish.
Physical Requirements:
The ability to sit, stand and walk for long periods of time.
The ability to move safely over uneven terrain or in confined spaces.
The ability to work in extreme weather.
Bending, crawling, stooping, standing, vision, lifting, walking.
Ability to carry up to 50lb
We look for Team and Family who embody the following values and characteristics:
Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college
Has demonstrated effective outcomes and results, and wants to be held accountable for them
Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
Works with urgency and purpose to drive student outcomes
Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students
About IDEA Public Schools
At IDEA Public Schools, we believe each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to a multi-state network of tuition-free, Pre-K-12 public charter schools.
IDEA Public Schools boasts national rankings on The Washington Post and U.S. News & World Report's top high schools lists. IDEA serves over 80,000 college-bound students in 143 schools across Texas, Florida, Ohio, and is on-track to maintain its legacy of sending 100% of its graduates to college.
When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality.
At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here: ****************************************************
To Apply
Please submit your application online through Jobvite. It's in your best interest to apply as soon as possible.
IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at **************.
Auto-ApplyAdmissions Counselor
Service coordinator job in Maineville, OH
The Admissions Counselor is responsible for recruiting and establishing relationships with prospective students, including transfer students; specifically, using a territory management approach and data to build intentional relationships with prospects, applicants, and their families to meet goals and objectives for territory. They will serve in-state and out-of-state territories including private and public high schools. With this - Admissions Counselors will travel in the fall for college fairs and recruitment programs; in addition, they will travel as needed in the spring for continued recruitment and student support. This position utilizes a data review approach to determine recruitment and outreach activities in assigned territory; specifically, this includes managing and coordinating communication/interactions with students using a Customer Relationship Management (CRM) system. Admissions Counselors will guide incoming students through their enrollment steps and help them to complete their applications with review and strategic communication efforts.
* Uses territory management approach to manage recruitment territory and meet enrollment goals
* Completes campus visits, college fairs, and recruitment events in assigned territory
* Supports in the executing and coordination of recruitment events and group presentations
* Guides prospective students through preparation steps for registration and completing next steps after admission to the university
* Provides personal support to incoming students with appointments and outreach through multiple modalities
* Uses data and office CRM to drive recruitment efforts and educates self on changes, trends, and partnership opportunities in enrollment
* Reviews Applications for Admission
* Other duties as assigned
The following Degree is required:
* Bachelor's degree required. Degree must be conferred by date of application.
The following Experience is required:
* 1 year of professional experience
* 2 years of experience as a student employee or tour guide equals one year of professional experience
The following Licensure is required:
* Must have and maintain a valid driver's license and comply with the University's vehicle use policy
Knowledge, Skills, and Abilities
* Admissions experience preferred (either as a staff member or student tour guide)
* Demonstrated knowledge and skills needed to work with a wide variety of people with broad backgrounds and experiences
* Excellent organizational, time-management, and problem-solving skills
* Excellent written and verbal communication skills
* Ability to travel
Required Documents to Upload to Application: Cover Letter and Resume
Deadline to apply: The search committee will review applications until the position is filled; however, for best consideration, applications should be provided by December 3, 2025.
BGSU does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term.
Client Care Coordinator / Scheduler - Home Health
Service coordinator job in Miamisburg, OH
We offer a comprehensive Benefit package to Full Time Employees: * PTO * 401-k with Company match * Health Insurances * Company Paid Life Insurance * Tuition Reimbursement * Employee Assistance Program Capital Health Home Care in Miamisburg, OH is hiring a FULL TIME Scheduler
Client Care Coordinator (Scheduler) Job Description Summary
The Client Care Coordinator/Scheduler has the primary responsibility of developing and maintaining an "employee work schedule" that satisfies the needs of the client/family, is fair to all employees, follows scheduling policies and procedures and meets the agency's goals and objectives.
Essential Job Functions/Responsibilities
* Ensures that qualified employees are scheduled for all client visits.
* Prepares the schedules for the agency for employees and clients.
* Assures applicable visit types in scheduling system.
* Makes adjustments to the existing schedules as needed on a daily basis.
* Reviews client need and employee availability on an ongoing basis.
* Communicates with employees and client/families to obtain the most favorable and economically sound schedule.
* May be responsible for completion of assigned reports.
* Tracks employee attendance.
* May assist with part of the process of orientation for new employees.
* Consistent follow-up with staff regarding their schedule.
* Participates in appropriate continuing education as may be required.
* Responsible for working with contracted therapy staff to assure clients therapy visits are scheduled.
* Functions as a backup to other office positions.
* Performs other office duties as assigned.
* Complies with agency's policies and procedures.
* Assists with answering telephone lines promptly and efficiently.
* Special projects and other related duties as assigned by the Administrator.
* May participate in on-call scheduling if need arises.
* Handles all duties as they relate to scheduling.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.
Position Qualifications
* High school graduate or equivalent.
* Previous scheduling and computer experience desired.
* Previous experience in dealing with the public.
Skills Required
* Computer skills.
* Excellent customer service.
* Able to multi-task.
* Ablility to follow up and complete tasks timely.