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The differences between service leads and client service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service lead and a client service supervisor. Additionally, a service lead has an average salary of $83,844, which is higher than the $48,789 average annual salary of a client service supervisor.
The top three skills for a service lead include food service, food safety and exceptional client. The most important skills for a client service supervisor are background checks, customer satisfaction, and cash handling.
| Service Lead | Client Service Supervisor | |
| Yearly salary | $83,844 | $48,789 |
| Hourly rate | $40.31 | $23.46 |
| Growth rate | -4% | 10% |
| Number of jobs | 52,336 | 75,154 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 63% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
A client service supervisor oversees and spearheads the efforts put into providing an efficient service to clients. They are primarily in charge of managing a company's client service team, monitoring their progress to ensure a smooth workflow and client satisfaction. Their responsibilities include setting goals and objectives, overseeing budgets and schedules, developing strategies to optimize operations, and assisting staff in complicated situations. Above all, a client service supervisor must address issues and concerns, resolving them promptly and efficiently while adhering to the company's policies and regulations.
Service leads and client service supervisors have different pay scales, as shown below.
| Service Lead | Client Service Supervisor | |
| Average salary | $83,844 | $48,789 |
| Salary range | Between $49,000 And $142,000 | Between $34,000 And $68,000 |
| Highest paying City | New York, NY | Toms River, NJ |
| Highest paying state | New York | New Jersey |
| Best paying company | Meta | Essence Global |
| Best paying industry | - | Media |
There are a few differences between a service lead and a client service supervisor in terms of educational background:
| Service Lead | Client Service Supervisor | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 63% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service leads' and client service supervisors' demographics:
| Service Lead | Client Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 48.1% Female, 51.9% | Male, 32.7% Female, 67.3% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% | Black or African American, 9.7% Unknown, 4.8% Hispanic or Latino, 18.9% Asian, 5.7% White, 60.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |