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The differences between service leads and field service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service lead and a field service supervisor. Additionally, a service lead has an average salary of $83,844, which is higher than the $53,079 average annual salary of a field service supervisor.
The top three skills for a service lead include food service, food safety and exceptional client. The most important skills for a field service supervisor are customer service, customer satisfaction, and safety procedures.
| Service Lead | Field Service Supervisor | |
| Yearly salary | $83,844 | $53,079 |
| Hourly rate | $40.31 | $25.52 |
| Growth rate | -4% | 6% |
| Number of jobs | 52,336 | 74,106 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 44% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
A field service supervisor is an individual who supervises a team of field service staff that perform routine services on sites such as installation, maintenance, and repair. This supervisor is required to delegate work assignments to the field service staff and support them in providing excellent client service. The supervisor must manage all the queries of customers while coordinating with the relevant departments to resolve issues related to field services. This supervisor must also prepare annual budgets as well as manage expenses within the allotted budget.
Service leads and field service supervisors have different pay scales, as shown below.
| Service Lead | Field Service Supervisor | |
| Average salary | $83,844 | $53,079 |
| Salary range | Between $49,000 And $142,000 | Between $34,000 And $82,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | Washington |
| Best paying company | Meta | WEC Energy Group |
| Best paying industry | - | Energy |
There are a few differences between a service lead and a field service supervisor in terms of educational background:
| Service Lead | Field Service Supervisor | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 44% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service leads' and field service supervisors' demographics:
| Service Lead | Field Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 48.1% Female, 51.9% | Male, 88.3% Female, 11.7% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 18.7% Asian, 5.2% White, 60.5% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |