Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between service leads and guest service supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service lead and a guest service supervisor. Additionally, a service lead has an average salary of $83,844, which is higher than the $34,413 average annual salary of a guest service supervisor.
The top three skills for a service lead include food service, food safety and exceptional client. The most important skills for a guest service supervisor are reservations, front desk operations, and POS.
| Service Lead | Guest Service Supervisor | |
| Yearly salary | $83,844 | $34,413 |
| Hourly rate | $40.31 | $16.54 |
| Growth rate | -4% | -4% |
| Number of jobs | 52,336 | 39,559 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 55% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
A guest service supervisor supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues, with tour and travel information provided. As a supervisor, they must ensure that all forms and documents/printing going into the suites are accurate at all times and approved by the hotel manager. They must be aware of each guest's name as soon as possible and support guest service staff with queries from guests and control issues with guests when escalated beyond their level of responsibility.
Service leads and guest service supervisors have different pay scales, as shown below.
| Service Lead | Guest Service Supervisor | |
| Average salary | $83,844 | $34,413 |
| Salary range | Between $49,000 And $142,000 | Between $27,000 And $42,000 |
| Highest paying City | New York, NY | Seattle, WA |
| Highest paying state | New York | Washington |
| Best paying company | Meta | NBCUniversal |
| Best paying industry | - | Retail |
There are a few differences between a service lead and a guest service supervisor in terms of educational background:
| Service Lead | Guest Service Supervisor | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | Cornell University |
Here are the differences between service leads' and guest service supervisors' demographics:
| Service Lead | Guest Service Supervisor | |
| Average age | 47 | 47 |
| Gender ratio | Male, 48.1% Female, 51.9% | Male, 43.7% Female, 56.3% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% | Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 18.8% Asian, 5.2% White, 60.8% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |