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The differences between service leads and lead associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service lead and a lead associate. Additionally, a service lead has an average salary of $83,844, which is higher than the $54,903 average annual salary of a lead associate.
The top three skills for a service lead include food service, food safety and exceptional client. The most important skills for a lead associate are PET, leadership, and POS.
| Service Lead | Lead Associate | |
| Yearly salary | $83,844 | $54,903 |
| Hourly rate | $40.31 | $26.40 |
| Growth rate | -4% | - |
| Number of jobs | 52,336 | 188,353 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 45% |
| Average age | 47 | 43 |
| Years of experience | 6 | 6 |
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
The duties of a lead associate depend on one's line of work or industry of employment. In a retail setting, their responsibilities revolve around performing research and analysis to identify new business opportunities, devising strategies to optimize sales, and reaching out to clients through calls and correspondence. A lead associate may offer products and services to potential clients, answer inquiries, conduct demonstrations, process payments, arrange billing plans, and perform follow-up calls. Furthermore, they may also handle issues and concerns, resolving them in adherence to the company's policies and regulations.
Service leads and lead associates have different pay scales, as shown below.
| Service Lead | Lead Associate | |
| Average salary | $83,844 | $54,903 |
| Salary range | Between $49,000 And $142,000 | Between $25,000 And $117,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Rhode Island |
| Best paying company | Meta | McKinsey & Company Inc |
| Best paying industry | - | - |
There are a few differences between a service lead and a lead associate in terms of educational background:
| Service Lead | Lead Associate | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | SUNY College of Technology at Delhi |
Here are the differences between service leads' and lead associates' demographics:
| Service Lead | Lead Associate | |
| Average age | 47 | 43 |
| Gender ratio | Male, 48.1% Female, 51.9% | Male, 44.8% Female, 55.2% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% | Black or African American, 8.4% Unknown, 4.6% Hispanic or Latino, 17.6% Asian, 6.9% White, 61.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 9% |