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The differences between service leads and senior service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a service lead, becoming a senior service representative takes usually requires 6-12 months. Additionally, a service lead has an average salary of $83,844, which is higher than the $48,942 average annual salary of a senior service representative.
The top three skills for a service lead include food service, food safety and exceptional client. The most important skills for a senior service representative are veterans, patients, and bank products.
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
A senior service representative works to ensure that clients receive optimal services, helping companies build positive client relationships in the process. Their responsibilities usually revolve around answering client inquiries, troubleshooting problems, arranging payment plans and other services, and handling issues and concerns, resolving them promptly and efficiently. There are also instances where they reach out to clients through calls and correspondence to offer products and services, conduct market research and analyses, and generate leads. Moreover, a senior service representative usually oversees the performance of junior representatives, leading them to reach goals while implementing company policies.
Service leads and senior service representatives have different pay scales, as shown below.
| Service Lead | Senior Service Representative | |
| Average salary | $83,844 | $48,942 |
| Salary range | Between $49,000 And $142,000 | Between $34,000 And $69,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | New York |
| Best paying company | Meta | BMO Capital Markets |
| Best paying industry | - | Finance |
There are a few differences between a service lead and a senior service representative in terms of educational background:
| Service Lead | Senior Service Representative | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between service leads' and senior service representatives' demographics:
| Service Lead | Senior Service Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 48.1% Female, 51.9% | Male, 42.2% Female, 57.8% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 19.0% Asian, 6.5% White, 57.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |