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The differences between service leads and senior team leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service lead and a senior team lead. Additionally, a senior team lead has an average salary of $115,480, which is higher than the $83,844 average annual salary of a service lead.
The top three skills for a service lead include food service, food safety and exceptional client. The most important skills for a senior team lead are customer service, patients, and project management.
| Service Lead | Senior Team Lead | |
| Yearly salary | $83,844 | $115,480 |
| Hourly rate | $40.31 | $55.52 |
| Growth rate | -4% | 28% |
| Number of jobs | 52,336 | 65,635 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 64% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
A senior team lead specializes in spearheading operations in a particular team or department. Although the responsibilities will vary according to the line of work or one's employment industry, most of it will revolve around overseeing the team's performance and ensuring that everything is running smoothly. It is also the senior team lead that sets the budget and goals most of the time, encouraging staff to meet them. Furthermore, as a senior officer in the team, it is vital to be a role model, shaping employees into valuable workforce members.
Service leads and senior team leads have different pay scales, as shown below.
| Service Lead | Senior Team Lead | |
| Average salary | $83,844 | $115,480 |
| Salary range | Between $49,000 And $142,000 | Between $81,000 And $163,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New York | Oregon |
| Best paying company | Meta | The Walt Disney Company |
| Best paying industry | - | - |
There are a few differences between a service lead and a senior team lead in terms of educational background:
| Service Lead | Senior Team Lead | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between service leads' and senior team leads' demographics:
| Service Lead | Senior Team Lead | |
| Average age | 47 | 47 |
| Gender ratio | Male, 48.1% Female, 51.9% | Male, 57.3% Female, 42.7% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.4% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.1% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 8% |