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The differences between service leads and service center managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a service lead and a service center manager. Additionally, a service lead has an average salary of $83,844, which is higher than the $40,821 average annual salary of a service center manager.
The top three skills for a service lead include food service, food safety and exceptional client. The most important skills for a service center manager are OSHA, LTL, and payroll.
| Service Lead | Service Center Manager | |
| Yearly salary | $83,844 | $40,821 |
| Hourly rate | $40.31 | $19.63 |
| Growth rate | -4% | 6% |
| Number of jobs | 52,336 | 319,460 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 61% |
| Average age | 47 | 44 |
| Years of experience | 6 | 6 |
A service lead is an individual who manages a team of customer service staff members to support a company's customer service activities. Service leads help staff members respond directly to customers who need assistance through phone calls or emails and provide a quick resolution to the issues and concerns. In case a team member is unable to resolve customer issues, service leads are required to identify a solution to the customer query or direct them to another department. Service leads must also conduct periodic evaluations of team members to discuss performance and note their improvement areas.
A service center manager is responsible for managing staff performance and monitoring the efficiency of service operations to provide the highest customer satisfaction according to business functions and requirements. Service center managers strategize techniques to maximize operational productivity and identifying cost-reduction procedures with high-quality deliverables. They also negotiate contracts with suppliers, as well as meeting with potential clients to discuss business services, generating more revenue resources to maintain the company's financial stability and performance in the market.
Service leads and service center managers have different pay scales, as shown below.
| Service Lead | Service Center Manager | |
| Average salary | $83,844 | $40,821 |
| Salary range | Between $49,000 And $142,000 | Between $30,000 And $54,000 |
| Highest paying City | New York, NY | Syracuse, NY |
| Highest paying state | New York | Rhode Island |
| Best paying company | Meta | Capgemini |
| Best paying industry | - | Energy |
There are a few differences between a service lead and a service center manager in terms of educational background:
| Service Lead | Service Center Manager | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | University of Pennsylvania |
Here are the differences between service leads' and service center managers' demographics:
| Service Lead | Service Center Manager | |
| Average age | 47 | 44 |
| Gender ratio | Male, 48.1% Female, 51.9% | Male, 73.6% Female, 26.4% |
| Race ratio | Black or African American, 9.9% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 5.8% White, 60.7% American Indian and Alaska Native, 0.7% | Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.4% Asian, 6.4% White, 67.1% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 10% |