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The differences between service representatives and customer account managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service representative, becoming a customer account manager takes usually requires 4-6 years. Additionally, a customer account manager has an average salary of $45,951, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a service representative include customer service, client service and patients. The most important skills for a customer account manager are customer service, customer accounts, and CRM.
| Service Representative | Customer Account Manager | |
| Yearly salary | $33,692 | $45,951 |
| Hourly rate | $16.20 | $22.09 |
| Growth rate | -4% | 8% |
| Number of jobs | 210,671 | 110,138 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 56% |
| Average age | 40 | 47 |
| Years of experience | 12 | 6 |
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Customer Account Managers are employees who specialize in keeping good, professional relationships with the company's clients. They are assigned specific customers and key clients to manage. Customer account managers are in charge of maintaining the customers' loyalty. As such, customer account managers are expected to provide first-class service to their customers. This includes providing them special promotions related to the company's services, keeping special communication lines for client concerns, and expediting client requests. They ensure that their customers receive their product or service requests on time and in good condition.
Service representatives and customer account managers have different pay scales, as shown below.
| Service Representative | Customer Account Manager | |
| Average salary | $33,692 | $45,951 |
| Salary range | Between $24,000 And $45,000 | Between $29,000 And $72,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | Alaska |
| Best paying company | Northern Trust | Mouser Electronics |
| Best paying industry | Government | Technology |
There are a few differences between a service representative and a customer account manager in terms of educational background:
| Service Representative | Customer Account Manager | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between service representatives' and customer account managers' demographics:
| Service Representative | Customer Account Manager | |
| Average age | 40 | 47 |
| Gender ratio | Male, 39.6% Female, 60.4% | Male, 59.4% Female, 40.6% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.9% Unknown, 4.7% Hispanic or Latino, 17.7% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 8% |