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The differences between service representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service representative and a customer care representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $32,912 average annual salary of a customer care representative.
The top three skills for a service representative include customer service, client service and patients. The most important skills for a customer care representative are customer care, customer service, and work ethic.
| Service Representative | Customer Care Representative | |
| Yearly salary | $33,692 | $32,912 |
| Hourly rate | $16.20 | $15.82 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,671 | 214,835 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
Service representatives and customer care representatives have different pay scales, as shown below.
| Service Representative | Customer Care Representative | |
| Average salary | $33,692 | $32,912 |
| Salary range | Between $24,000 And $45,000 | Between $26,000 And $40,000 |
| Highest paying City | New York, NY | Urban Honolulu, HI |
| Highest paying state | New York | Hawaii |
| Best paying company | Northern Trust | Philadelphia Corporation for Aging |
| Best paying industry | Government | Automotive |
There are a few differences between a service representative and a customer care representative in terms of educational background:
| Service Representative | Customer Care Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service representatives' and customer care representatives' demographics:
| Service Representative | Customer Care Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.6% Female, 60.4% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |