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The differences between service representatives and customs consultants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service representative and a customs consultant. Additionally, a customs consultant has an average salary of $91,772, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a service representative include customer service, client service and patients. The most important skills for a customs consultant are digital marketing, client facing, and project management.
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
A customs consultant specializes in devising strategies to handle and optimize customs procedures, ensuring efficiency in all transactions. As a consultant, it is their responsibility to prepare and process documents, submit customs declarations and other necessary documentation, conduct regular inspections, participate in managing invoices and programs, and track payment of clients. They may also perform clerical tasks such as updating databases, organizing schedules, and arranging appointments. Furthermore, a customs consultant must maintain an active communication line with customs staff, all while implementing the agency's policies and regulations.
Service representatives and customs consultants have different pay scales, as shown below.
| Service Representative | Customs Consultant | |
| Average salary | $33,692 | $91,772 |
| Salary range | Between $24,000 And $45,000 | Between $56,000 And $148,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Massachusetts |
| Best paying company | Northern Trust | Adobe |
| Best paying industry | Government | - |
There are a few differences between a service representative and a customs consultant in terms of educational background:
| Service Representative | Customs Consultant | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service representatives' and customs consultants' demographics:
| Service Representative | Customs Consultant | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.6% Female, 60.4% | Male, 44.0% Female, 56.0% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 11.9% Unknown, 5.7% Hispanic or Latino, 18.7% Asian, 7.5% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |