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The differences between service representatives and international customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service representative and an international customer service representative. Additionally, a service representative has an average salary of $33,692, which is higher than the $31,752 average annual salary of an international customer service representative.
The top three skills for a service representative include customer service, client service and patients. The most important skills for an international customer service representative are logistics, order entry, and customer orders.
| Service Representative | International Customer Service Representative | |
| Yearly salary | $33,692 | $31,752 |
| Hourly rate | $16.20 | $15.27 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,671 | 185,293 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
Service representatives and international customer service representatives have different pay scales, as shown below.
| Service Representative | International Customer Service Representative | |
| Average salary | $33,692 | $31,752 |
| Salary range | Between $24,000 And $45,000 | Between $24,000 And $40,000 |
| Highest paying City | New York, NY | Minneapolis, MN |
| Highest paying state | New York | Minnesota |
| Best paying company | Northern Trust | Valent BioSciences |
| Best paying industry | Government | Health Care |
There are a few differences between a service representative and an international customer service representative in terms of educational background:
| Service Representative | International Customer Service Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service representatives' and international customer service representatives' demographics:
| Service Representative | International Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.6% Female, 60.4% | Male, 26.3% Female, 73.7% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 7% | 7% |