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The differences between service representatives and receptionist/customer services can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service representative and a receptionist/customer service. Additionally, a service representative has an average salary of $33,692, which is higher than the $30,604 average annual salary of a receptionist/customer service.
The top three skills for a service representative include customer service, client service and patients. The most important skills for a receptionist/customer service are customer service, phone calls, and data entry.
| Service Representative | Receptionist/Customer Service | |
| Yearly salary | $33,692 | $30,604 |
| Hourly rate | $16.20 | $14.71 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,671 | 216,587 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
Receptionists or customer service professionals are considered as the first contact point of the clients. They usually greet and welcome guests visiting an office or organization. These are employees who serve as administrative or office support. They take responsibility for digital communication. It is their job to coordinate the front desk activities such as redirecting phone calls and distributing correspondence. They should be equipped with skills like attention to detail, dependability, and communication skills.
Service representatives and receptionist/customer services have different pay scales, as shown below.
| Service Representative | Receptionist/Customer Service | |
| Average salary | $33,692 | $30,604 |
| Salary range | Between $24,000 And $45,000 | Between $25,000 And $37,000 |
| Highest paying City | New York, NY | Billerica, MA |
| Highest paying state | New York | Minnesota |
| Best paying company | Northern Trust | Uline |
| Best paying industry | Government | Manufacturing |
There are a few differences between a service representative and a receptionist/customer service in terms of educational background:
| Service Representative | Receptionist/Customer Service | |
| Most common degree | Bachelor's Degree, 51% | High School Diploma, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service representatives' and receptionist/customer services' demographics:
| Service Representative | Receptionist/Customer Service | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.6% Female, 60.4% | Male, 8.0% Female, 92.0% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.2% Hispanic or Latino, 25.4% Asian, 6.1% White, 51.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |