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The differences between service representatives and technical service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service representative and a technical service representative. Additionally, a technical service representative has an average salary of $46,883, which is higher than the $33,692 average annual salary of a service representative.
The top three skills for a service representative include customer service, client service and patients. The most important skills for a technical service representative are customer satisfaction, switches, and LAN.
| Service Representative | Technical Service Representative | |
| Yearly salary | $33,692 | $46,883 |
| Hourly rate | $16.20 | $22.54 |
| Growth rate | -4% | -4% |
| Number of jobs | 210,671 | 247,265 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service representatives handle customer inquiries, requests, complaints, and other general feedback. They are usually the first point of contact with the company's customers. Service representatives are expected to be familiar with all of the company's products so that they can answer all inquiries made by the customers. They should also be familiar with company policies and guidelines on sales and customer handling so that they can address concerns and feedback. They are usually the ones who try to resolve customer complaints by sending issues to applicable departments and ensuring that customers are satisfied with the company's products and services.
A Technical Service Representative is responsible for providing customer service with customers' technical and network issues. They perform troubleshooting procedures through remote communication to fix end-users' problems on their hardware and software systems.They diagnose the system failures according to the customers' descriptions and identify technical solutions to avoid the reoccurrence of the same problem. A Technical Service Representative must have excellent communication and technical skills to navigate systems and ensure that the customers receive the highest satisfaction.
Service representatives and technical service representatives have different pay scales, as shown below.
| Service Representative | Technical Service Representative | |
| Average salary | $33,692 | $46,883 |
| Salary range | Between $24,000 And $45,000 | Between $28,000 And $78,000 |
| Highest paying City | New York, NY | Los Angeles, CA |
| Highest paying state | New York | New York |
| Best paying company | Northern Trust | Quaker Houghton |
| Best paying industry | Government | Technology |
There are a few differences between a service representative and a technical service representative in terms of educational background:
| Service Representative | Technical Service Representative | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service representatives' and technical service representatives' demographics:
| Service Representative | Technical Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 39.6% Female, 60.4% | Male, 71.1% Female, 28.9% |
| Race ratio | Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7% | Black or African American, 10.5% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 56.5% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |