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  • Service Desk Lead

    ASM Research, An Accenture Federal Services Company

    Service supervisor job in Bismarck, ND

    The Service Desk Lead provides supervisory and operational leadership for the company's service desk functions. This role manages weekly day-to-day service desk operations, leads shift teams, ensures quality service delivery, and serves as the primary escalation point for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining focus on customer satisfaction and operational excellence. **Key Responsibilities** + Provide operational leadership and supervision of service desk operations + Manage service desk shift operations and team coordination + Serve as primary escalation point for service desk issues + Monitor and ensure adherence to SLAs and quality standards + Provide technical guidance and troubleshooting support + Conduct service desk quality assurance reviews + Train and mentor service desk personnel + Generate shift reports and performance metrics **Required Qualifications** + Bachelor's degree in IT, Business Administration, or related field + 6+ years of experience in service desk operations + Minimum 2 years of supervisory or lead experience + Strong understanding of ITIL principles and processes + Proficiency with service desk and ITSM platforms + Excellent problem-solving and technical troubleshooting skills + Strong leadership and communication abilities + Ability to manage multiple priorities in fast-paced environment **Job Specific Skills** + Service Desk Operations Leadership + ITIL & IT Service Management Processes + Technical Troubleshooting & Escalation Management + Team Supervision & Mentoring + Shift Operations & Quality Control **Preferred Skills** + ITIL Foundation certification + ServiceNow platform expertise + Federal IT operations experience + Multi-site service desk coordination + Performance metrics and reporting **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $84,900 - 154,500 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $37k-70k yearly est. 36d ago
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  • Industrial Client Service Leader - Industrial Water and Wastewater

    CDM Smith 4.8company rating

    Service supervisor job in Bismarck, ND

    can be based in any of our CDM Smith offices *** CDM Smith is seeking an Industrial Client Service Leader with a strong industrial water and wastewater background to help further accelerate the growth of our Industrial business unit by identifying promising new opportunities, winning exciting new projects and growing key client accounts. This individual will bring experience identifying and selling consulting, engineering, design-build and EPC (engineer, procure, construct) projects across CDM Smith's target industrial client markets and capabilities. This individual has helped clients successfully implement industrial infrastructure and facility capital projects, meet water management objectives, comply with environmental requirements, or address other related needs. As an integral member of our dynamic Industrial team, the Client Service Leader contributes by: - Leading business development, client engagement, client service management, and strategic marketing for multiple major industrial clients in the U.S. including hi-tech facilities - Developing and maintaining high value relationships with industrial clients - Growing market share by partnering with senior project managers and key technical specialists as they work for clients to deliver high quality projects - Collaborating with our award-winning technology group to stay at the forefront of leading-edge tools that improve project delivery for clients - Implementing short and long-term strategies that contribute to the growth and profitability of CDM Smith **Job Title:** Industrial Client Service Leader - Industrial Water and Wastewater **Group:** IND **Employment Type:** Regular **Minimum Qualifications:** - Bachelor's degree. - 12 years of related experience. - Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands. -Equivalent additional directly related experience will be considered in lieu of a degree. **Preferred Qualifications:** - Consulting, Design, and EPC business development experience in industrial markets with demonstrated client relationship building in at least one of the following client sectors: oil/gas, chemicals, food/beverage, manufacturing, data centers, high tech, and power. - Strong technical knowledge and job-related practical experience with industrial water and wastewater management, including treatment systems, wastewater reuse, and regulatory compliance. - Bachelor's degree in engineering preferred. - Excellent interpersonal and communication skills. **EEO Statement:** We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law. **Why CDM Smith?:** Check out this video and find out why our team loves to work here! (************************************************* **Join Us! CDM Smith - where amazing career journeys unfold.** Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it's a priority that the company takes good care of you and your family. Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world. **Job Site Location:** United States - Nationwide **Agency Disclaimer:** All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee. **Amount of Travel Required:** 20% **Assignment Category:** Fulltime-Regular **Visa Sponsorship Available:** No - We will not support sponsorship, i.e. H-1B or TN Visas for this position **Background Check and Drug Testing Information:** CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as "CDM Smith") reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing. **Pay Range Minimum:** $119,829 **Pay Range Maximum:** $209,726 **Additional Compensation:** All bonuses at CDM Smith are discretionary and may or may not apply to this position. **Work Location Options:** Hybrid Work Options may be considered for successful candidate. **Massachusetts Applicants:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
    $62k-76k yearly est. 60d+ ago
  • Full-Time Customer Service Supervisor (Rehire/Referral)

    Kohls 4.4company rating

    Service supervisor job in Bismarck, ND

    About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency. What You'll Do Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl's brand standards Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research) All Supervisor roles at Kohl's are responsible for: Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture Exercising good judgment; taking appropriate partners as needed Modeling, guiding and providing direction to associates Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty Use key performance indicators (KPIs) to make informed business decisions that drive overall store results Accomplishing multiple tasks within established timeframes Training, monitoring and reinforcing company policies, procedures, standards and guidelines Maintaining adherence to company safety policies for the safety of all associates and customers Key holder responsibilities include opening and closing store processes, and providing direction to associates Other responsibilities as assigned What Skills You Have Must be at least 18 years of age or older Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals Strong verbal/written communication and interpersonal skills Flexible availability, including days, nights, weekends, and holidays Preferred 2 years experience in retail or similar industry Essential Functions The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl's may revise this job description at any time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship. Ability to perform the accountabilities listed in the โ€œWhat You'll Doโ€ Section. Ability to satisfactorily complete company training programs. Ability to comply with dress code requirements. Basic math and reading skills, legible handwriting, and basic computer operation. Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed. Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company. Perform work in accordance with the Physical Requirements section. Physical Requirements Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift. Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis. Ability to stand/walk for the duration of a scheduled shift (at least 8 hours). Ability to visually verify information and locate and inspect merchandise. Ability to comply with health and safety standards. Pay Starts At: $19.50
    $19.5 hourly Auto-Apply 5d ago
  • Bilingual Client Service Supervisor (Spanish/English)

    Help at Home

    Service supervisor job in Bismarck, ND

    As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives. We're seeking a Bilingual (Spanish/English) **Client Service Supervisor** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country. Our Benefits: + Comprehensive medical, dental, and vision coverage + 401(k) retirement plan + Paid time off and holidays + Employee assistance programs and wellness initiatives + Flexible options to support a balanced life **Responsibilities** What You'll Do: + Maintain elements of the assigned clients' files, and all related paperwork. + Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records. + Assigns homecare aides based on the client's overall needs and Plan of Care. + Provides coaching to Caregivers to ensure high quality client care and escalates ongoing concerns with Caregiver performance to the Caregiver management team. + Proactively communicates schedules and changes with clients, home care aides, referral sources, and management. + Prioritizes client care and service and may conduct in home visits with a client to maintain perspective and connection, assess their needs and communicate any changes or needs to appropriate parties. + Prepares and submits routine departmental reports as required. + Records and maintains accurate documentation of the client's condition and overall service. + Maintain and keep record of client satisfaction surveys, and client in-home visits to address areas of concern as well as to continue to build relationships. + Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents. + Provides education and coaching on changes to a client's Plan of Care. + Maintains positive working relationships with clients, homecare aides and referral sources + Ensures compliance with local, state and federal laws as well as with Company policies and procedures. + Performs other related duties as assigned. + If your area of focus includes Developmental Disabilities (DD), you are required to comply with all applicable state regulations regarding training, documentation, and any other mandated practices to ensure adherence to legal and organizational standards. This includes, but is not limited to, in person meetings, maintaining accurate records, completing required training within specified timeframes, and adhering to state-specific guidelines to support individuals effectively and responsibly. + This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above. **Qualifications** What You'll Bring: + Excellent organizational skills: ability to multitask and manage multiple responsibilities. + Able to provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals. + Strong problem-solving skills; ability to deal with conflict in a professional manner. + Ability to multitask and manage multiple responsibilities. + Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner. + Basic computer literacy and typing skills. + Customer service skills. Education and Experience: + At least 18 years of age. + Bilingual in both Spanish and English (read, write, speak) + High school graduate or equivalent preferred; May require higher level of education or certification. + Current PPD, or Chest x-ray if applicable. + Medicaid, Waiver, or Home Healthcare experience preferred. + Other Requirements pursuant to state or local rules as applicable. Management Authority: + Conducts performance reviews + Trains other associates + Directs work of other associates Physical Requirements: + Ability to move, transport, or position: โ˜ up to 50 pounds; โ˜ up to 100 pounds + Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs. + Ability to communicate effectively and clearly with others to exchange information. _The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._ _Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._ **Job Profile Summary** The Care Service Supervisor may, where permitted, develop, and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, homecare aides, managers, referral sources, and others directly involved in the client's care.
    $43k-64k yearly est. 6d ago
  • Account Service Lead

    Brink's 4.0company rating

    Service supervisor job in Bismarck, ND

    Pay Range: (Specific to NY,CA,CO,WA,MD) $15. 60 - $19. 06 Hourly Brinks Texas License #C00550 #LI-Remote About Brink's: The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow. Job Description Job Category The Account Services Lead is responsible for account management, customer relations, and customer service and support aspects of the assigned Enterprise Retail customer accounts. The incumbent functions as primary escalation point for customer service issues and acts as the liaison between internal resources and external clients. Key Responsibilities: ยท Build and maintain strong working relationships with various levels of assigned account(s) ยท Assume ownership for pre and post-sales support issues initiated by customer and internal personnel ยท Lead activities of internal groups to evaluate and implement procedural and systematic solutions that most effectively meet customer needs while adhering to Brink's strategy and business objectives ยท Understand customer processes and needs and is able to respond to a wide variety of special customer requests and inquiries ยท Make independent decisions and commitments to customer on support issues on a real time basis ยท Work with customer, sales, support and other resources to provide deliverable to enhance customer relationships and meet customer expectations ยท Contribute to achieving specific account objectives consistent with company strategy ยท Manage all support aspects of the customer relationship with ultimate responsibility for customer satisfaction ยท Liaise among vendors, external and internal clients ยท Support planning strategies and initiatives to enhance delivery of customer service ยท Prepare, analyze, and manage customer relationships through performance reporting and metrics ยท Participate on Customer Scorecard calls ยท Review and verify penalty calculations due to SLA monthly ยท Review issues logs as needed to ensure customers SLA are met ยท Coordinate communication between customer and appropriate field service management ยท Create weekly reports identifying current, repetitive, and potential issues for management ยท Assist with Claims escalations for assigned accounts ยท Communicate up to date customer location master for assigned accounts ยท Perform other duties as assigned or necessary Minimum Qualifications: ยท High School Diploma ยท Minimum of 4 years' experience in a Customer Service environment ยท Minimum of 2 years' experience in the retail/banking industry Preferred Qualifications: ยท Experience supporting customer relationships in a financial, banking, or package logistics setting ยท Ability to manage and prioritize multiple competing projects ยท CRM knowledge such as Salesforce ยท Skilled in managing to metrics ยท Capable of creative solution-generation ยท Knowledge of Lean Concepts and Methodologies ยท Undergraduate degree in a related field or equivalent combination of experience and training Professional Skills: ยท Advanced influencing skills with the ability to view issues through a company and customer lens ยท Exceptional written and verbal communication abilities ยท Excellent interpersonal and presentation skills ยท Advanced change management skills ยท Advanced analytical, financial modeling and critical reasoning skills What's Next? Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X. Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Build a Career with Purpose at Brink's For over 165 years, Brink's has been a trusted global leader in secure logistics and cash and valuables management solutions. Today, we continue to evolve-powered by technology, driven by purpose, and united by values. With a legacy built on trust and a future driven by innovation, Brink's partners for customer success, empowering businesses across the globe to operate with confidence and peace of mind. At Brink's, we operate in more than 100 countries, across cultures and languages, yet we're one team-committed to protecting what matters most. Our people are at the heart of everything we do. We foster a culture of collaboration, innovation, and continuous learning, where every team member is empowered to grow, take ownership, and make an impact. No matter which business area or country you are located, Brink's offers a place to build a meaningful career. Here, you'll find opportunities to develop your skills, contribute to global solutions, and be part of something bigger. We believe in doing what's right, working together, and striving for excellence. If you're looking for a career that combines purpose with performance, Brink's is the place for you. Brink's is proud to be an equal opportunity employer. If you need reasonable accommodations/adjustments during the hiring process, please let your recruiter know we're here to support you every step of the way. See the "Terms and Conditions for Brink's" at: Terms of Use - Brink's US (*********** brinks. com/terms-of-use) See the "Brink's California Consumer Privacy Notice" at: Brink's California Consumer Privacy Act Notice - Brink's US (*********** brinks. com/brinks-california-consumer-privacy-act-notice)
    $15.6-19.1 hourly 37d ago
  • Director of Sponsor Services

    Bismarck Larks

    Service supervisor job in Bismarck, ND

    Who We AreThe Bismarck Larks joined the Northwoods League (NWL) in 2017. The NWL is the largest organized baseball league in the world with 25 teams, drawing more fans than any league of its kind. The NWL provides top college players from North America and beyond a summer collegiate baseball experience. More than 350 Northwoods League players have advanced to Major League Baseball in the NWL's 31-year history. The Bismarck Larks became the first team in NWL history to win NWL Organization of the Year in back-to-back seasons (2017 & 2018). The Larks sold out 27 of 36 home games in 2017 (75%) and continued their success in 2018 selling out 30 of 36 home games with an average overall attendance of more than 68,000 fans. In 2020, the Larks became the first sports team in the country to play safely with fans in the stands during the COVID-19 pandemic. In 2021, the Larks sold out 92% of every ticket and were named one of the top 30 employers in sports by Front Office Sports in the company of the Denver Broncos and Savannah Bananas. In 2023, the Larks were viral for rebranding to the Missouri River Motorboaters, hosted the NWL All-Star Game aired on ESPNU, aired two games on NBC - North Dakota, debuted the NWL's biggest videoboard, and hosted fans from 33 different states. The Larks are committed to their mission of using FUN to make a difference in the lives of our community, employees, players, and interns. The PositionThe Director of Sponsor Services will lead our team in creating unforgettable experiences for our partners. This leadership role is responsible for overseeing all partnership activation, team relationships, and community engagement initiatives, ensuring we deliver an exceptional experience that enhances our brand presence while driving impactful business results. As the Director, you will manage a dynamic team, cultivate strong relationships with key stakeholders, and develop strategic activation programs that elevate the teams' community presence and sponsorship effectiveness. Key Responsibilities Strategic Leadership: Lead and mentor the Partnership Activation and Experience team to ensure successful execution of all partnership and community engagement initiatives. Develop Activation Strategies: Collaborate with leadership and partners to develop tailored partnership strategies that align with business objectives, amplify the teams' brand, and drive measurable results for both the team and our partners. Team Management: Oversee the coordination of partnership activations and promotions, guiding team members in the planning, execution, and fulfillment of contractual obligations while maintaining the highest level of service. Cross-Departmental Collaboration: Work closely with marketing, entertainment, ticketing, ballpark operations, and community outreach teams to ensure cohesive and effective partnership activations across all areas of the business. Event and Promotion Oversight: Lead the development and execution of partner promotions, events, and community programs to maximize visibility, engagement, and return on investment for all partners. Budget and Inventory Management: Manage the partnership activation budget, ensure that all partnership inventory is accounted for, and monitor the progress of partner contracts and performance. Stakeholder Engagement: Serve as the primary liaison for high-level partners, providing strategic guidance and maintaining long-term relationships with sponsors, local organizations, and community groups. Reporting and Analytics: Lead the compilation and presentation of performance data, including end-of-season recaps, activation performance reports, and ROI metrics for partners. Strategic Growth and Innovation: Continuously seek out new partnership opportunities, creative activations, and community engagement strategies that elevate the fan experience and deepen community ties. Event Representation: Represent the team at key networking events, partnership meetings, and industry conferences, fostering external relationships and raising the profile of the team in the community. Success Metrics Retention and Renewal: Achieving high retention rates for existing partnerships and successfully renewing sponsorship agreements for future seasons. Promotion Goals: Meeting or exceeding partnership activation and promotion goals, ensuring campaigns and activations align with partner objectives and drive measurable business outcomes. Event Attendance: Hitting event attendance targets and ensuring partner activation leads to increased visibility and fan engagement at events. Sponsor Satisfaction: Collecting and analyzing sponsor feedback through surveys, aiming for high satisfaction scores, and ensuring sponsors feel their objectives are met and exceeded. Skills and Qualifications Proven experience in sports sponsorship, event management, or partnership activation, with at least 5-7 years in progressively senior roles. Strong leadership skills with the ability to motivate and mentor a team. Excellent project management skills, with experience managing multiple, simultaneous initiatives in a fast-paced environment. In-depth understanding of partnership activation strategies, including digital, social media, hospitality, and in-stadium promotions. Exceptional communication, negotiation, and relationship-building skills, with the ability to work cross-functionally across teams and with external partners. Strong attention to detail and ability to meet deadlines while maintaining a high standard of work. A passion for sports, community engagement, and creating unforgettable experiences. Proficiency in digital marketing tools, Adobe Creative Suite, and project management platforms (Asana, etc.) is preferred. Benefits & Compensation Competitive base salary with additional earning potential tied to team success. Commission structure Health benefits Sales Training Matching 401k program Unlimited PTO Requests* Social and Group Outings Merchandise Discounts We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
    $75k-124k yearly est. 11d ago
  • Surgical Services Manager

    Dakota Eye Institute

    Service supervisor job in Bismarck, ND

    Are you passionate about advancing surgical care and building strong professional relationships? We are seeking a dynamic and strategic Surgical Services Manager to join our team and lead the growth and excellence of our clinic's surgical services. About the Role As the Surgical Services Manager, you will be responsible for managing and growing our surgical services, optimizing referral processes, and ensuring a seamless patient journey from consultation through surgery. You will play a key role in education, compliance, and operational efficiency, driving the adoption of premium service options and maintaining high standards of patient care. Key Responsibilities OD Relations & Referral Management: Serve as the primary liaison for local and regional ODs and their teams, manage referral processes, and organize educational events. Co-Management Oversight: Oversee co-management processes, ensuring compliance with regulatory guidelines and best practices. Provide training and support to staff and maintain accurate records for audits and reviews. Surgical Services Oversight & Patient Education: Lead all surgical services workflows, focusing on both traditional and premium procedures. Collaborate with surgeons and coordinators to optimize patient education, streamline operations, and enhance patient satisfaction. Patient Journey & Quality Assurance: Implement quality assurance methods to ensure timely surgery scheduling and smooth patient navigation. Track performance benchmarks and continuously improve patient flow and experience. Data & Reporting: Maintain dashboards for referrals, conversions, and scheduling. Provide regular reports to leadership and identify actionable solutions for ongoing improvement. Qualifications Qualifications Bachelor's degree in healthcare administration, business, marketing, or a related field, OR equivalent direct experience in ophthalmology, optometry, or medical practice management. Minimum of 2 years' experience in ophthalmology, optometry, or medical practice management. Proven background in relationship management, marketing outreach, or organizational growth strategy. Experience with CRM or EHR systems for monitoring referrals and patient flow. Strong understanding of ophthalmic workflows, especially cataract evaluation, co-management, and premium service options. Excellent interpersonal and communication skills. Proficiency in data analysis and reporting, including KPI monitoring. Demonstrated ability to plan and execute events. High attention to detail and strong organizational skills. Ability to train and influence staff on best practices. Knowledge of co-management compliance standards and applicable regulations. Physical & Environmental Requirements Ability to communicate clearly with physicians, staff, and patients. Capable of handling repetitive computer work and lifting boxes up to 40 lbs. Close visual acuity required for data analysis and computer work. Work is primarily in a typical office environment. About Dakota Eye Institute Dakota Eye Institute is a leading multi-specialty practice comprised of board-certified ophthalmologists, optometrists, and dedicated professional staff. We offer a comprehensive range of services, including eye and vision exams, cataract surgery, infant eye care, and much more. We are dedicated to providing an unprecedented level of care and responsive service to our patients. To our staff, we are committed to providing an excellent work environment, opportunities for self-development and growth, and recognition for hard work and commitment to Dakota Eye Institute. Our Benefits Dakota Eye Institute offers a generous benefits package, including: 401(k) Retirement with an employer contribution Medical and Dental Insurance Employer contribution to a Health Savings Account Vision Benefits Wellness Benefits Paid Time Away Benefits And more! If you're eager to play an important role in supporting patients through their surgical care experience, we encourage you to apply and become part of our committed team! Apply online at *************************************
    $43k-70k yearly est. 18d ago
  • Supervisor Mortgage Servicing Oversight

    City National Bank 4.9company rating

    Service supervisor job in Bismarck, ND

    WHAT IS THE OPPORTUNITY? We are seeking a Supervisor Mortgage Servicing Oversight to lead our mortgage servicing operations with a focus on compliance and performance excellence. This role involves managing vendor relationships, ensuring subservicers meet contractual obligations and regulatory requirements.Key responsibilities include developing and implementing controls for servicing regulatory themes, conducting regular audits, and establishing a data scorecard to monitor key performance indicators. The supervisor will oversee training initiatives for subservicer staff, create standardized documentation practices, and prepare comprehensive reports for senior leadership.Managing all Servicing Escalations and Client Interactions:The supervisor will also handle escalation management with urgency, addressing any critical issues or breaches in service level agreements swiftly. This role requires effective communication with clients, ensuring their concerns are resolved promptly and professionally. Building strong relationships with clients and providing timely updates will be essential to maintain trust and satisfaction.Collaboration with internal departments such as Analytics, Legal, and Risk is essential to align vendor performance with compliance goals. A commitment to continuous improvement will drive the refinement of controls and processes in response to regulatory changes. WHAT WILL YOU DO? * Serve as the primary point of contact for sub-servicers, ensuring communication and coordination. * Monitor and evaluate sub-servicer performance against contractual obligations and performance standards. * Develop and implement controls for servicing regulatory themes to ensure adherence to compliance and legal requirements. * Conduct regular audits of subservicer operations and compliance practices. * Establish a data scorecard to track key performance indicators (KPIs) related to compliance and service delivery. * Analyze performance metrics to identify areas for improvement and drive corrective actions. * Implement training programs for subservicer staff on compliance standards and best practices. * Update training materials to reflect regulatory changes. * Define documentation standards to ensure consistency and accountability in operations. * Prepare and present detailed reports on vendor performance, compliance issues, and risk management to senior leadership. * Maintain a feedback loop to refine controls and scorecards based on performance data and stakeholder input. * Stay updated on regulatory changes and adjust processes accordingly. * Partner with internal departments (Analytics, Legal, Risk) to align vendor performance with organizational compliance goals. * Oversee default-related activities managed by subservicers, including collections, loss mitigation, bankruptcy, and foreclosure. * Address and resolve issues or breaches of service level agreements identified through monitoring and audits. * Build and lead the bank's mortgage department, focusing on strategy, staffing, and revenue goals. * Create a comprehensive suite of mortgage products and services. * Establish policies, procedures, and workflows to ensure compliance and operational efficiency. * Recruit, train, and manage Mortgage Loan Originators (MLOs) and operations staff. * Drive growth and profitability within the mortgage division. * Ensure underwriting standards are met and loans comply with regulatory and secondary market guidelines. * Manage vendor relationships and mortgage software applications. * Represent the bank in community and civic activities to enhance market presence. * Manage foreclosure and bankruptcy processes, overseeing files related to default law, including title issues and contested foreclosures. * Provide oversight of the sub-servicer's foreclosure and bankruptcy attorney network, ensuring proper case management and cost allocation. * Implement standardized processes and best practices for insurance policy placement to enhance customer experience and ensure compliance. * Conduct assessments and measurements of sub-servicing activities, particularly focusing on property and casualty insurance matters. * Establish rigorous quality control measures to maintain high standards of service and compliance. * Collaborate with stakeholders to evaluate the impact of climate factors on affordability, ownership costs, and Mortgage Servicing Rights (MSR) valuations. * Train team members and strategic partners on best practices related to foreclosure and bankruptcy. * Assist the Sub-Servicing Oversight Team in ensuring all sub-servicers and third parties comply with standards and regulatory requirements. * Engage with investors and insurers to advocate for policies beneficial to all stakeholders. * Undertake special projects or strategic initiatives as assigned by senior leadership. * Perform other duties as necessary, including travel. WHAT DO YOU NEED TO SUCCEED? *Required Qualifications** * Bachelor's Degree or equivalent * 12+ years of mortgage servicing experience to include responsible risk management and strategic decision-making and ability to manage complex projects and initiatives * Minimum of 5 years of Mortgage Default Experience * Minimum of 5 Years of Mortgage Subservicing Experience *Additional Qualifications* * Deep knowledge of mortgage regulations and secondary market guidelines (Fannie Mae, Freddie Mac). * Running servicing operations and establishing an end to end servicing oversight control for a bank. * Strong leadership, communication, and analytical skills. * Proficiency in loan origination software (e.g., Encompass) and Microsoft Office. * Excellent leadership, consulting, and communication skills, including the ability to lead direct and indirect reports and influence all levels within the organization * Excellent negotiation skills and highly collaborative planning ability, excellent diplomacy, tact, judgment, problem-solving and decision-making skills * Ability to think critically and strategically and drive change; capability of successfully managing multiple projects concurrently * Strong quantitative, governance, and analytical abilities * Ability to solve complex problems and drive structure through ambiguity * Strong verbal and written communication skills with ability to provide effective challenge to senior management and cross functional leadership * Advanced proficiency in Microsoft Office technologies (PowerPoint, Excel, Word, Visio) *WHAT'S IN IT FOR YOU?* *Compensation*Starting base salary: $0 - $0 per hour. Exact compensation may vary based on skills, experience, and location. *Benefits and Perks* At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: * Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date * Generous 401(k) company matching contribution * Career Development through Tuition Reimbursement and other internal upskilling and training resources * Valued Time Away benefits including vacation, sick and volunteer time * Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs * Career Mobility support from a dedicated recruitment team * Colleague Resource Groups to support networking and community engagement Get a more detailed look at our ********************************* ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at ********************************** *INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT* City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. *Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
    $78k-99k yearly est. 13d ago
  • Service Manager - Spec

    Butler MacHinery Company 3.3company rating

    Service supervisor job in Bismarck, ND

    Join us at Butler Machinery as a Service Manager Department: Service Type: Exempt, Full-Time Why This Role Matters Butler Machinery is a leader in the heavy equipment industry, providing reliable service, repair, and rebuild solutions for the mining and construction sectors. We specialize in maintaining and overhauling high-value assets such as haul trucks, loaders, dozers, and powertrain components. As we continue to grow, we are seeking an experienced Service Manager to lead the SPEC shop division, focused on large-scale rebuilds - especially engine, drivetrain, and component overhauls for mining equipment. What You'll Do Lead and manage the special projects service team focused on large-scale equipment and component rebuilds (e.g., torque converters, differentials). Develop, schedule, and oversee project timelines, budgets, and resource allocation. Collaborate with technical communicators, parts, and field service teams to ensure technical accuracy and quality assurance. Monitor and enforce safety, environmental, and company compliance standards. Maintain strong relationships with customers, provide updates and ensure satisfaction throughout project cycles. Review job costing, efficiency, and productivity metrics; identify continuous improvement opportunities. Provide technical guidance and mentoring to service technicians and supervisors. Support warranty claims, failure analysis, and root cause investigations. What You Bring Industry Focus: Mining, construction, or drivetrain rebuild environments. Technical Knowledge: Strong understanding of hydraulics, engines, and electrical systems on mining-class equipment. Completion of Lead Yourself for internal candidates is preferred. Skills: Proven ability to manage multiple large-scale projects simultaneously. Strong communication and customer service orientation. Excellent problem-solving and decision-making abilities. What We Offer Competitive pay & profit sharing - including 10% employer retirement contributions, with an additional 5% based on profit Healthcare coverage - comprehensive medical, dental, and vision insurance Wellness support - wellness incentives, telehealth, and a company-funded EAP Growth opportunities - tuition reimbursement, training programs, and a customized onboarding experience Financial flexibility - SmartDollar, Legal Shield, identity protection, and HSAs Recognition & engagement - structured programs and feedback-driven culture Community impact - paid volunteer time to give back locally Ready to Apply? Apply online or contact ********************** with any questions. We can't wait to meet you! EOE/Vet/Disability #LI-Onsite
    $38k-57k yearly est. Auto-Apply 55d ago
  • Service Manager

    Hotspring Spas & Pool Tables 4.1company rating

    Service supervisor job in Bismarck, ND

    Join Our Team as a Service Manager! Are you passionate about providing the best customer experience possible? Do you thrive in a fast-paced, team-oriented environment? If so, we want you to join our team at HotSpring Spas & Pool Tables in Bismarck, ND as a Service Manager! Job Responsibilities: Oversee day-to-day operations of the service and retail store Manage a team of service and delivery technicians to ensure timely and efficient service for our customers Coordinate service and delivery schedules and appointments Manage and coordinate future stores Resolve customer complaints and issues in a timely and professional manner Oversee the service and delivery warehouse, ordering and receiving parts Ensure compliance with company policies and procedures Qualifications: Prior experience in a similar role preferred Strong leadership and communication skills Excellent problem-solving abilities Ability to work well under pressure Passion for providing the best customer experience possible Why Join Our Team? At HotSpring Spas & Pool Tables, we are dedicated to providing the best customer experience in the industry. As a Service Manager, you will play a crucial role in ensuring that our customers receive top-notch service and support. Joining our team means joining a company that values its employees and is committed to excellence in everything we do. If you are looking for a rewarding career in a dynamic and fast-growing industry, we want to hear from you! About Us: HotSpring Spas & Pool Tables has been a trusted provider of high-quality hot tubs, spas, pool tables, and accessories in the Bismarck, ND area for over 20 years. Our team of experienced professionals is dedicated to helping our customers create their own personal oasis right in their own backyard. We believe in providing the best customer experience possible and strive to exceed our customers' expectations at every turn. Come join our team and be a part of something special!
    $26k-35k yearly est. 17d ago
  • Sr. Specialist, Reimbursement Consulting Services

    Cardinal Health 4.4company rating

    Service supervisor job in Bismarck, ND

    **What Account Management contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. **Responsibilities** : + Act as the subject matter expert for the Reimbursement Consulting Services Program. + Manage assigned stores and follow a set schedule/calendar of calls daily/weekly and monthly. + Maintain quality customer service by following RCS Advisor policies regarding contacting pharmacies. + Respond to customer inquiries. + Provide coaching on the Outcomes Platform for stores enrolled in Cardinal Health's Reimbursement Consulting Services + Recommend possible billing corrections that need to be made to ensure proper payment. + Assist pharmacies using reports available to ensure Patient Adherence. + Communicate current pharmacy issues to the Pharmacy owner or assigned store employee. + Maintain a relationship with store owner. + Educate stores on pharmacy industry and how it relates to Reimbursement Consulting Services + Assigned tasks or projects as needed. **Qualifications** + Bachelor's degree or equivalent work experience preferred + A minimum of 2 years related pharmacy technician experience preferred + Customer Service + Product Knowledge + Problem Solving + Documentation Skills + Listening + Phone Skills + Resolving Conflict + Analyzing Information + Multi-tasking **What is expected of you and others at this level** + Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks + Works on projects of moderate scope and complexity + Identifies possbile solutions to a variety of technical problems and takes actions to resolve + Applies judgment within defined parameters + Receives general guidance may receive more detailed instruction on new projects + Work reviewed for sound reasoning and accuracy **Anticipated salary range:** $57,000-$81,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 3/19/2026*if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $57k-81.6k yearly 7d ago
  • Director of Services

    Community Options for Residential

    Service supervisor job in Bismarck, ND

    Advance your Career while Making a Difference! Community Options has a leadership opportunity within the Behavioral Health Services as a Director of Services. The position works closely with the Operations Officer to ensure the department runs smoothly by managing the daily operations of our services provided and the supervision of assigned staff in the region. This role works to establish and maintain positive relationships with our customers, partnering agencies and the general public. Who are we? Community Options is a statewide organization with ten offices across North Dakota and countless programs tailored to individuals. Community Options works with individuals from all walks of life, through our person-centered approach, we can assist many people to recognize their potential: Mental health diagnosis Addiction Single parents Low-income or poverty Homelessness Justice Involved Why Community Options? Health insurance starting at $100/month* (individual plan) Vision and dental insurance Paid leave time Paid Holidays 401k Life insurance Rewarding work impacting the lives of those you serve! This position is non-exempt, with a starting wage of $25 - $28 an hour depending on experience (DOE). Qualifications Minimum Qualifications: Bachelor's degree in human services, business or related field may be required for assigned caseload; if degree is not required for assigned caseload AND two (2) years' experience in related field, i.e., human services programs; supervisory experience in either area preferred, related experience may be substituted year for year in lieu of degree (T ranscripts are required at the time of offer, copies may be submitted with application or interview). A valid driver's license, acceptable driving record, reliable transportation, and proof of insurance for the vehicle subject to the statute of the licensing state will be required based on assigned job duties and the ability to travel based on operational and clientele needs, this may include travel to outer, surrounding regions as assigned Successfully pass a criminal background check, drug screening, and obtain ND Department of Human Service (DHS) pre-employment approval. Required to successfully complete required training and/or certification within specified time frame; time requirements will vary based on assigned training or certification programs. Essential Skills and Experience: Understanding of human services and developmental disabilities. Demonstrated ability to lead people and get results through others; demonstrated team-building skills. Ability to plan over a one- to two-year time span. Demonstrates ability to manage resources and multiple projects while meeting regulatory and program requirements Ability to analyze problems; develop solutions at a functional and strategic level. Knowledge of company policies and procedures; basic accounting skills. Strong customer service orientation. Commitment to company mission and values. Make ethical and professional decisions. Other Skills and Experience: Ability to motivate and coach individual staff members. Ability to work independently and as part of a team. Effective time management skills and ability to prioritize duties. Always maintain professional manner with customers and staff. Public speaking experience. Knowledge of community resources. Proficient computer skills and knowledge of Microsoft Office applications. Always maintain a professional manner with customers and in the community when representing the company. Reporting to this position: Coordinators/ Specialists/ Support Roles/ Managers/ As Assigned Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, employees are required to have the ability to climb (stairs), balance, stoop, kneel, crouch, reach (above shoulder), bend, twist, sit, stand, walk, push, pull, lift, grasp, fine motor manipulation, talk, hear, and complete repetitive motions; swimming may be required in direct care roles. Must occasionally lift and/or move objects weighing up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may be subject to working with customers that exhibit behaviors that would require the employee to use possible physical de-escalation techniques. Work Environment: Employees work in indoor and/or outdoor environments, i.e., office, home, or community setting. Employees are required to operate a motor vehicle and travel as deemed necessary. Assigned work shifts and locations will vary depending on the customers' and/ or agency needs. NOTE: The duties listed are not intended to be all-inclusive. Responsibilities assigned to any individual employee are at the discretion of the appointing authority. Community Options exists to help people live individually and be active in their community. Equal Employment Opportunity Community Options does not discriminate on the basis of race, color, national origin, sex, genetics, religion, age, or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
    $25-28 hourly 7d ago
  • Supervisor, Customer Success Team

    Coinbase 4.2company rating

    Service supervisor job in Bismarck, ND

    Ready to be pushed beyond what you think you're capable of? At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system. To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our ******************************** is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported. As a Supervisor for the Concierge on the Customer Success Team, you will lead a specialized team of customer focused Concierge Agents who own high value customer relationships that are essential to Coinbase achieving its mission. Using your customer support, operations, and team leadership skills you will play a crucial role ensuring we deliver an outstanding high value customer experience globally. What you'll be doing (ie. job duties): * Manage and support initiatives aimed at streamlining operations and improving customer experience metrics. * Achieve SLAs, productivity and quality metrics for your line of business/team members. * Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes. * Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution. * Handle customer escalations to resolution, including collaborating across teams of subject matter specialists. * Model an investigative mentality to help address critical customer issues at the root cause. * Represent and advocate for the customer across organizations to drive impactful changes. * Champion clear communication with internal and external partners to align on solutions and drive results. * Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts. * Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase. * Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products. What we look for in you (ie. job requirements): * FINRA License series 7 and 63 (will not initially be sponsoring licenses) * FINRA License 24 OR 9 AND 10 (will not initially be sponsoring licenses) * Experienced and passionate people leader with a proven track record of guiding and developing teams. * Motivated by Coinbase's mission and creating a seamless experience for our highest value individual and enterprise clients. * Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment. * Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto. * Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation. * Fantastic communication skills in order to operate across multiple departments and stakeholders. * Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization. * Experience in Banking, Wealth Management, Corporate Finance, Asset Management, FinTech or Crypto. Nice to haves: * FINRA License Series 3, 4, 65, or 66. * High level of proficiency in cryptocurrency and Coinbase products. * Advanced degree in business, finance, project management or client experience. *NOTE*: This posting is for a remote Customer Success Supervisor role. We also have an in-office opportunity in Charlotte, NC. The Charlotte-based position requires*being onsite*; relocation assistance is available Job #: P73431 *Pay Transparency Notice*: Depending on your work location, the target annual *base *salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, vision and 401(k)). Base salary range shown. Total compensation also includes equity and bonus eligibility and benefits: $96,305-$113,300 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. Commitment to Equal Opportunity Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the *********************************************** in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations*********************************** *Global Data Privacy Notice for Job Candidates and Applicants* Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available ********************************************************** By submitting your application, you are agreeing to our use and processing of your data as required. *AI Disclosure* For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description. For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate. *The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment*. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
    $47k-85k yearly est. 6d ago
  • Retail Part Time Team Lead

    The ODP Corporation

    Service supervisor job in Bismarck, ND

    Overview At Office Depot, the Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction. Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party. Primary Responsibilities: * Print Sales and Services: * Responsibility in the Print function to support efficient operation while driving overall store sales. * Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time. * Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store. * Operational Efficiency: * Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards. * Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance. * Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned. * Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives. * Client Engagement: * Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience. * Supports community outreach initiatives to drive client/customer retention. * Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution. * Performs other duties as assigned. * External Key Carrier and Leader on Duty: * Ensuring the safety and security of the building and associates during the absence of the management team. * In partnership with all associates, ensure regular loss prevention compliance. * Performing opening or closing responsibilities. * This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store. * May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits. * Other duties as deemed necessary Education and Experience: * High School diploma or equivalent education preferred * Minimum 1-3 years of experience in related field * Sales and/or Customer Service experience preferred. * Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. * Skilled in Customer Service and Print Services experience would be desired. * Must possess advanced selling skills ยท Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers. * Must be adaptable to a changing environment. * Must be able to assist others in a professional environment. * Possess excellent verbal and written communication skills. * Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities. * Must possess ability to process information/merchandise through POS register system. * Pays close attention to detail to ensure high quality production in the Print Services area * Positive and Engaging * Action Oriented * Integrity, Accountability & Trust * Demonstrate passion for the brand, products, services and solutions offered to our customers * Must possess a desire to continually develop personal selling skills and product knowledge * Drive for Results * Decision Quality * Patience About The ODP Corporation: The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. Pay, Benefits & Work Schedule: The salary range for this role is 11.70 to 19.43, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. How to Apply: Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.
    $41k-79k yearly est. 9d ago
  • Lead Sports Academy Specialist - Sanford Baseball Academy

    Sanford Health 4.2company rating

    Service supervisor job in Bismarck, ND

    Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Facility: Power Training Ctr Location: Bismarck, ND Address: 3451 N 14th St Suite C, Bismarck, ND 58503, USA Shift: Varies Job Schedule: Full time Weekly Hours: 40.00 Salary Range: $31.00 - $49.50 Job Summary Responsible for the leadership of designated program operations specific to designated sporting specialty. Assist and coach youth programs and activities including tournaments, junior programs, academies, special groups and instruction. Manage the daily activities of all sporting skill development, scheduling of facilities and court/field time, budgeting for academy and indirect oversight of all academy coaches under the direction of Academy Leadership. Direct and supervise program activities to meet academy objectives. Expand youth sports programs within the community in accordance with strategic and operating plans. Develop and maintain collaborative relationships with community organizations. Respond to all member and community inquiries and complaints in timely manner. Compile program statistics, monitor and evaluate the effectiveness and participation in the program. Ensure established program objectives are taught consistently and in accordance with defined academy philosophy. Able to effectively schedule practices, workouts, clinics, camps and tournaments in accordance with academy philosophy and objectives. Assist in the marketing and distribution of youth sports program information. May be required to organize and schedule program registrations and process program scholarship applications. Must be flexible to cover training hours at any time of day, which could include weekends and holidays. Other duties as assigned. Qualifications Bachelor's degree required. Minimum of six years skills training and/or coaching/playing experience required. Professional playing experience required. CPR certification and AED certification required or within six months of hire. Benefits Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit *********************************** . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call ************** or send an email to ************************ . Sanford Health has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Req Number: R-0246862 Job Function: Sports Medicine and Wellness Featured: No
    $34k-44k yearly est. 6d ago
  • Team Lead Cashier/Opener

    Tri-Energy Cooperative 3.9company rating

    Service supervisor job in Lincoln, ND

    Tri-Energy Cooperative, a leading provider of Cenex gas and convenience stores across Bismarck, Mandan, Dickinson, Sterling, and Lincoln, seeks a dedicated and customer-focused individual to join our team as a Team Lead. We take pride in offering convenient and well-maintained locations that cater to the diverse needs of our valued customers. Schedule: Full-Time | 4:30 a.m. - 1:00 p.m. | Includes Weekends Pay: $15-$17 per hour (DOE) Position Overview: As a Team Lead, you will play a pivotal role in ensuring the highest level of customer satisfaction. Your primary responsibilities will include delivering exceptional service, processing sales transactions accurately, maintaining a well-stocked and organized store, and contributing to a clean and safe shopping environment. Your commitment to providing outstanding service will contribute to the development of repeat customers and the overall success of our operations. Service Expectations: Extend a warm and welcoming greeting to every customer. Provide exceptional service to foster repeat customer relationships. Process sales transactions with professionalism and accuracy. Maintain a clean, organized, and inviting store environment. Collaborate with the team to uphold our service standards. Essential Job Duties and Responsibilities: Oversee operations, when needed, by guiding team members to ensure tasks are completed, maintaining customer service standards, addressing safety concerns, and communicating effectively. Execute sales transactions according to established procedures. Uphold a consistently high level of customer service during your shift. Stock merchandise based on plan and management's guidance. Food preparation and the ability to operate various kitchen equipment. Follow health, safety, and sanitation guidelines related to food service. Perform pump maintenance as per protocols. Assist the manager in operating various systems and equipment. Contribute to a clean and safe store environment through regular cleaning tasks. Ensure the gas station maintains a clean and secure atmosphere. Embrace a flexible work schedule with the potential for additional hours. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Continuously - 66-100% - Use hands dexterously, talk or hear, prolonged periods standing and working on a cash register or related equipment. Frequently - 34-65% - Walk, sit, stoop/kneel/crouch, climb, and lift up to 15 pounds. Occasionally - 1-33% - Reach with hands and arms, balance, or lift up to 50 pounds. Ability to perform repetitive movements over long periods. Some locations may require the physical ability to lift up to 40-pound propane tanks. This position occasionally requires working outdoors in adverse weather or temperature conditions. Qualifications Prior experience in customer service (1 year preferred). Prior supervisory experience or lead role preferred. Dependable and reliable work ethic. Enjoy interacting with people and collaborating in team settings. Flexibility to adapt to changing tasks and directions.
    $15-17 hourly 18d ago
  • Service Desk Lead - OCONUS

    ASM Research, An Accenture Federal Services Company

    Service supervisor job in Bismarck, ND

    The Service Delivery Lead - OCONUS oversees end-to-end delivery of IT services to ensure enterprise users in overseas locations receive reliable, high-quality support aligned with defined service levels. This role leads multi-site service teams, manages escalations, and ensures that incidents, requests, and changes are handled in accordance with structured service management processes. The position partners closely with customers, vendors, and internal infrastructure and application teams to maintain service continuity in a highly regulated government environment. The lead also drives continuous improvement, performance reporting, and compliance with security and operational standards across OCONUS locations. **Key Responsibilities** + Oversee day-to-day IT service delivery operations, ensuring adherence to service level agreements and timely resolution of incidents and service requests across OCONUS sites. + Lead and mentor service desk and field support teams in dispersed or remote locations, including workload management, coaching, and performance reviews. + Manage major incident and escalation processes, coordinating with infrastructure, network, and application owners to restore services for mission-critical systems. + Implement and refine ITIL-aligned processes for incident, request, problem, and change management to standardize service delivery across multiple overseas sites. + Track and report key performance indicators and customer satisfaction metrics, using trend analysis to identify service gaps and prioritize improvement initiatives. + Collaborate with security, compliance, and facilities teams to ensure services operate within required security, safety, and regulatory constraints in overseas environments. + Coordinate vendor and subcontractor activities supporting overseas service delivery, validating that contractual obligations and technical standards are met. + Contribute to continuity of operations and disaster recovery planning for user-facing services, including participation in testing and after-action reviews. **Required Qualifications** + Bachelor's degree in Computer Science, Information Systems, or related field; equivalent relevant experience may be considered in lieu of a degree. + Minimum 6 years of personal computer support or service desk experience, including at least 5 years of customer service or public relations experience. + Minimum 2-5 years of management experience leading IT support teams or service delivery operations. + Public Trust clearance required. + US citizen; must meet citizenship requirements for federal client environments. **Preferred Qualifications** + ITIL Foundation or higher-level certification demonstrating formal training in service management practices. + Experience managing IT services for government or defense customers in OCONUS or other complex, high-security environments. + Familiarity with enterprise ITSM platforms such as ServiceNow, Remedy, or similar tools used to manage tickets, workflows, and reporting. + Demonstrated track record leading multi-site or distributed service delivery teams. + Experience with incident tracking systems and performance dashboard development. NOTE: This position may require upwards to 10-15% travel abroad **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $155,000 - 175,000 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
    $37k-70k yearly est. 6d ago
  • Service Manager

    Hotspring Spas & Pool Tables 4.1company rating

    Service supervisor job in Bismarck, ND

    Job DescriptionJoin Our Team as a Service Manager! Are you passionate about providing the best customer experience possible? Do you thrive in a fast-paced, team-oriented environment? If so, we want you to join our team at HotSpring Spas & Pool Tables in Bismarck, ND as a Service Manager! Job Responsibilities: Oversee day-to-day operations of the service and retail store Manage a team of service and delivery technicians to ensure timely and efficient service for our customers Coordinate service and delivery schedules and appointments Manage and coordinate future stores Resolve customer complaints and issues in a timely and professional manner Oversee the service and delivery warehouse, ordering and receiving parts Ensure compliance with company policies and procedures Qualifications: Prior experience in a similar role preferred Strong leadership and communication skills Excellent problem-solving abilities Ability to work well under pressure Passion for providing the best customer experience possible Why Join Our Team? At HotSpring Spas & Pool Tables, we are dedicated to providing the best customer experience in the industry. As a Service Manager, you will play a crucial role in ensuring that our customers receive top-notch service and support. Joining our team means joining a company that values its employees and is committed to excellence in everything we do. If you are looking for a rewarding career in a dynamic and fast-growing industry, we want to hear from you! About Us: HotSpring Spas & Pool Tables has been a trusted provider of high-quality hot tubs, spas, pool tables, and accessories in the Bismarck, ND area for over 20 years. Our team of experienced professionals is dedicated to helping our customers create their own personal oasis right in their own backyard. We believe in providing the best customer experience possible and strive to exceed our customers' expectations at every turn. Come join our team and be a part of something special! #hc217492
    $26k-35k yearly est. 17d ago
  • Retail Part Time Team Lead

    The ODP Corporation

    Service supervisor job in Bismarck, ND

    At Office Depot, the Retail Team Lead is a part-time role providing "total solutions" to our customers encompassing Products, Technology, Services, Furniture and Print offerings. The Retail Team Lead will quickly build and maintain customer relationships and become a trusted advisor by utilizing provided training to support sales offerings. The Team Lead will support a customer-centric environment, engagement with the local community, all while contributing to a positive culture aligned with the Office Depot 5C values of Customer, Commitment, Change, Caring, and Creativity. The Retail Team Lead will demonstrate a passion for the brand, technology products, furniture, print, and other services/products offered to our customers. Retail Team Lead (PT) will utilize Office Depot's proven sales principles to proactively engage customers, to drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction. Through enthusiasm and expertise, Retail Team Lead will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Retail Team Lead will also be a part-time 'Key Carrier' for their location and may perform Leader on Duty functions while in the role. In addition, the Retail Team Lead (PT) must be able to perform External Key Carrier responsibilities, which include but are not limited to, opening & closing responsibilities and be scheduled for those respective shifts. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party. **Primary Responsibilities:** + **Print Sales and Services:** + Responsibility in the Print function to support efficient operation while driving overall store sales. + Operates and assists associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time. + Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store. + **Operational Efficiency:** + Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards. + Identify areas for process improvement and implement plans to reduce waste and inefficiencies. In partnership with all associates, ensure regular loss prevention compliance. + Ensures compliance with company policies, procedures, and practices; and supports the company's loss prevention efforts. Performs other duties as assigned. + Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives. + **Client Engagement:** + Drives positive client satisfaction levels including coaching and training to associates to enhance the customer experience. + Supports community outreach initiatives to drive client/customer retention. + Works to continually develop personal selling skills and product knowledge through sales and service tools provided to deliver the total solution. + Performs other duties as assigned. + **External Key Carrier and Leader on Duty:** + Ensuring the safety and security of the building and associates during the absence of the management team. + In partnership with all associates, ensure regular loss prevention compliance. + Performing opening or closing responsibilities. + This includes driving awareness of key performance indicators, providing guidance to improve results, activation/deactivation of the store's alarm system, and processes for opening or closing the store. + May assist in review of cash handling, cashier, and merchandise error logs, register voids, tax exemption and all related cash office audits. + Other duties as deemed necessary **Education and Experience:** + High School diploma or equivalent education preferred + Minimum 1-3 years of experience in related field + Sales and/or Customer Service experience preferred. + Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job. + Skilled in Customer Service and Print Services experience would be desired. + Must possess advanced selling skills ยท Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers. + Must be adaptable to a changing environment. + Must be able to assist others in a professional environment. + Possess excellent verbal and written communication skills. + Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities. + Must possess ability to process information/merchandise through POS register system. + Pays close attention to detail to ensure high quality production in the Print Services area + Positive and Engaging + Action Oriented + Integrity, Accountability & Trust + Demonstrate passion for the brand, products, services and solutions offered to our customers + Must possess a desire to continually develop personal selling skills and product knowledge + Drive for Results + Decision Quality + Patience **About The ODP Corporation:** The ODP Corporation is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day. **Disclaimer:** The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned. **Pay, Benefits & Work Schedule:** The salary range for this role is 11.70 to 19.43, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button. You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. **How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button. **Application Deadline:** The job posting will remain open for a minimum of 3 days and will expire once the position has been filled. **Equal Employment Opportunity:** The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance. REQNUMBER: 99937
    $41k-79k yearly est. 9d ago
  • Team Lead- Family Support

    Community Options for Residential

    Service supervisor job in Bismarck, ND

    Come Work with Us! Community Options is a statewide organization with ten offices across North Dakota and countless programs tailored to the individual. Through our person-centered approach, we can assist many people to recognize their potential. At Community Options, we have lots of opportunities for advancement, which means working with us offers countless ways to make an impact with a fast-growing company! Community Options has an amazing opportunity within the Residential department as a Team Lead in our Family Support Program. This position works closely with our customers and their families to deliver superior services, such as cooking, cleaning, shopping, and transportation. In addition, the role supports our supervisors by providing site-specific training, staff scheduling, recording documentation, and more! Why Community Options? Health, Vision, and Dental insurance Paid leave time Paid Holidays 401k Life insurance Rewarding work impacting the lives of those you serve! The hourly wage for this position is $18 - $21 an hour depending on experience (DOE). Qualifications Minimum Qualifications: At least eighteen (18) years of age High school diploma or GED equivalent At least one year (1) experience in a DD, healthcare, or caregiving role/field. Access to working mobile phone (iPhone/ Android) CPR and First Aid certification, or ability to obtain successfully during new hire training period A valid driver's license, acceptable driving record, reliable transportation, and proof of insurance for the vehicle subject to the statute of the licensing state and the ability to travel based on operational and clientele needs Successfully pass a criminal background check, including Motor Vehicle Record (MVR), drug screening, and ND Department of Human Service (DHS) pre-employment approval Completion of training as required by Community Options Must possess certain basic skills, including the ability to: Accurately observe and recall surroundings and events Communicate information, concisely, and accurately Read, write, understand, and apply written instructions in English Complete basic computer-related tasks Make ethical and professional decisions Organize and manage tasks Provide quality customer service Work as part of a team Commitment to company values Other Skills and Experience: Team player; good organizational and communication skills Knowledge of community events and opportunities for customers Reporting to this position: None Physical Demands and Work Environment: The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, employees are required to have the ability to climb (stairs), balance, stoop, kneel, crouch, reach (above shoulder), bend, twist, sit, stand, walk, push, pull, lift, grasp, fine motor manipulation, talk, hear, and complete repetitive motions; swimming may be required. Must occasionally lift and/or move objects weighing up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Employees may be subject to working with customers who exhibit behaviors that would require the employee to use possible physical de-escalation techniques Work Environment: Employees work in indoor and/or outdoor environments, i.e., office, home, or community setting. Employees are required to operate a motor vehicle and travel as deemed necessary. Assigned work shifts and locations will vary depending on the customers' and/ or agency's needs. NOTE: The duties listed are not intended to be all-inclusive. Responsibilities assigned to any individual employee are at the discretion of the appointing authority. The employee is expected to adhere to all department policies and to act as a role model in the adherence to policies. Equal Employment Opportunity Community Options does not discriminate based on race, color, national origin, sex, genetics, religion, age, or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.
    $18-21 hourly 6d ago

Learn more about service supervisor jobs

How much does a service supervisor earn in Bismarck, ND?

The average service supervisor in Bismarck, ND earns between $27,000 and $62,000 annually. This compares to the national average service supervisor range of $34,000 to $80,000.

Average service supervisor salary in Bismarck, ND

$41,000

What are the biggest employers of Service Supervisors in Bismarck, ND?

The biggest employers of Service Supervisors in Bismarck, ND are:
  1. City National Bank
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