Software applications specialist vs client support specialist

Differences between software applications specialist and client support specialist duties and responsibilities

Software applications specialist example responsibilities.

• Build, manage and maintain physical server hardware and perform upgrades and OS patching as needed.
• Add Java, HTML code as necessary under the guidelines provide.
• Maintain and provide administrative support for the organization s SharePoint site.
• Propose and launch a company wide job task and PC skills analysis.
• Perform all unit testing on software as well as occasional QA of the customization.
• Customize functions, troubleshoot problems and provide support to users with the organization s various database software applications.
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Client support specialist example responsibilities.

• Manage VPN, audio conference bridges, and internal telecommunication switches.
• Create ETL packages in SSIS to automate the deployment of the PAA reports and load data to SharePoint.
• Manage, document and track daily all technical inquiries using Salesforce.com.
• Manage profiles in vendor database including updating vendor profiles and ensuring heighten data integrity.
• Utilize CRM to track all pertinent information relate to the opportunity and effectively manage territory.
• Adhere to SLA (service level agreements) and consistently rank high in customer satisfaction surveys.
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