Post job

Software applications specialist vs help desk specialist

The differences between software applications specialists and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a software applications specialist and a help desk specialist. Additionally, a software applications specialist has an average salary of $100,491, which is higher than the $51,065 average annual salary of a help desk specialist.

The top three skills for a software applications specialist include technical support, POS and microsoft sql. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

Software applications specialist vs help desk specialist overview

Software Applications SpecialistHelp Desk Specialist
Yearly salary$100,491$51,065
Hourly rate$48.31$24.55
Growth rate10%10%
Number of jobs72,71975,004
Job satisfaction--
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 48%
Average age4242
Years of experience22

Software applications specialist vs help desk specialist salary

Software applications specialists and help desk specialists have different pay scales, as shown below.

Software Applications SpecialistHelp Desk Specialist
Average salary$100,491$51,065
Salary rangeBetween $76,000 And $131,000Between $35,000 And $73,000
Highest paying CityMenlo Park, CANew York, NY
Highest paying stateOregonAlaska
Best paying companyAppleSchulte Roth & Zabel
Best paying industryManufacturingTechnology

Differences between software applications specialist and help desk specialist education

There are a few differences between a software applications specialist and a help desk specialist in terms of educational background:

Software Applications SpecialistHelp Desk Specialist
Most common degreeBachelor's Degree, 65%Bachelor's Degree, 48%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Software applications specialist vs help desk specialist demographics

Here are the differences between software applications specialists' and help desk specialists' demographics:

Software Applications SpecialistHelp Desk Specialist
Average age4242
Gender ratioMale, 65.2% Female, 34.8%Male, 79.4% Female, 20.6%
Race ratioBlack or African American, 10.9% Unknown, 5.5% Hispanic or Latino, 14.2% Asian, 14.0% White, 54.9% American Indian and Alaska Native, 0.5%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between software applications specialist and help desk specialist duties and responsibilities

Software applications specialist example responsibilities.

  • Build, manage and maintain physical server hardware and perform upgrades and OS patching as needed.
  • Add Java, HTML code as necessary under the guidelines provide.
  • Maintain and provide administrative support for the organization s SharePoint site.
  • Propose and launch a company wide job task and PC skills analysis.
  • Perform all unit testing on software as well as occasional QA of the customization.
  • Customize functions, troubleshoot problems and provide support to users with the organization s various database software applications.
  • Show more

Help desk specialist example responsibilities.

  • Manage network software deployment, imaging/backup and unattend OS installations
  • Develop, implement, and support customized manage VPN solutions for customers.
  • Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
  • Support CITRIX by resolving connectivity issues when problems are reported.
  • Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Repair PCs and printers install software supervise interns
  • Show more

Software applications specialist vs help desk specialist skills

Common software applications specialist skills
  • Technical Support, 24%
  • POS, 16%
  • Microsoft SQL, 11%
  • Troubleshoot, 4%
  • User Training, 3%
  • Software Support, 3%
Common help desk specialist skills
  • Customer Service, 13%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Desk Support, 6%
  • Phone Calls, 5%
  • Client Facing, 4%

Browse computer and mathematical jobs