Store representative vs associate customer service representative

The differences between store representatives and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $34,092 average annual salary of a store representative.

The top three skills for a store representative include in-store, cleanliness and customer service. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.

Store representative vs associate customer service representative overview

	Store Representative	Associate Customer Service Representative
Yearly salary	$34,092	$35,215
Hourly rate	$16.39	$16.93
Growth rate	-	-4%
Number of jobs	97,946	199,751
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 35%
Average age	41	40
Years of experience	-	12

What does a store representative do?

A store representative is the point of contact between a business and its customers. They are responsible for monitoring market trends and attracting new clients. This includes monitoring competing stores. They also handle customer service issues.

What does an associate customer service representative do?

An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.

Store representative vs associate customer service representative salary

Store representatives and associate customer service representatives have different pay scales, as shown below.

	Store Representative	Associate Customer Service Representative
Average salary	$34,092	$35,215
Salary range	Between $22,000 And $51,000	Between $26,000 And $46,000
Highest paying City	-	Washington, DC
Highest paying state	-	Massachusetts
Best paying company	-	Deutsche Bank
Best paying industry	-	Finance

Differences between store representative and associate customer service representative education

There are a few differences between a store representative and an associate customer service representative in terms of educational background:

	Store Representative	Associate Customer Service Representative
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 35%
Most common major	Business	Business
Most common college	-	-

Store representative vs associate customer service representative demographics

Here are the differences between store representatives' and associate customer service representatives' demographics:

	Store Representative	Associate Customer Service Representative
Average age	41	40
Gender ratio	Male, 47.0% Female, 53.0%	Male, 35.1% Female, 64.9%
Race ratio	Black or African American, 10.2% Unknown, 5.2% Hispanic or Latino, 21.9% Asian, 7.6% White, 54.6% American Indian and Alaska Native, 0.6%	Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between store representative and associate customer service representative duties and responsibilities

Store representative example responsibilities.

Manage Nintendo's promotional programs; secure and maintain point-of-purchase displays that alert customers to brand availability.
Perform the installation of all necessary network and POS equipment for new and relocate stores.
Balance cash drawers at the open and close of each day, and check receipts for each transaction in the POS.
Educate consumers about products and services and troubleshoot any existing customer concerns relate to service or equipment.
Manage Nintendo's promotional programs; secure and maintain point-of-purchase displays that alert customers to brand availability.

Associate customer service representative example responsibilities.

Lead and train a group of 3+ CSRs at a time, are responsible for making change and maintaining the till.
Assist as a cashier handling money, checks, and credit card transactions on company's POS system.
Operate POS cash register, maintain thorough knowledge of store merchandise and responsible for cross selling JC Penney credit card.
Audit CSRs final work for errors in the data entry portion so that billing information to providers & veterans are accurate.
Mail updated information to patients and providers regarding benefit changes.
Perform computer record searches; verify merchandise warranty and relay information to internal leadership.

Store representative vs associate customer service representative skills

Common store representative skills

In-Store, 27%
Cleanliness, 26%
Customer Service, 7%
Product Knowledge, 5%
Sales Floor, 4%
Strong Customer Service, 4%

Common associate customer service representative skills

Patients, 16%
Outbound Calls, 14%
Customer Inquiries, 7%
Customer Complaints, 7%
Inbound Calls, 6%
Customer Service, 5%

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Store Representative
Store Representative vs Associate Customer Service Representative

Updated January 8, 2025

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