Store representative vs sales associate and customer service

The differences between store representatives and sales associate and customer services can be seen in a few details. Each job has different responsibilities and duties. Additionally, a store representative has an average salary of $34,092, which is higher than the $28,654 average annual salary of a sales associate and customer service.

The top three skills for a store representative include in-store, cleanliness and customer service. The most important skills for a sales associate and customer service are customer service, plumbing, and sales associates.

Store representative vs sales associate and customer service overview

	Store Representative	Sales Associate And Customer Service
Yearly salary	$34,092	$28,654
Hourly rate	$16.39	$13.78
Growth rate	-	-4%
Number of jobs	97,946	298,588
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	High School Diploma, 34%
Average age	41	40
Years of experience	-	12

What does a store representative do?

A store representative is the point of contact between a business and its customers. They are responsible for monitoring market trends and attracting new clients. This includes monitoring competing stores. They also handle customer service issues.

What does a sales associate and customer service do?

Sales and customer service associates are employees who are responsible for closing out sales deals and attending to customer needs. They are in charge of selling company goods and services to potential clients, often citing the common needs of prospective clients to ensure sales. They also handle customer inquiries and complaints and try their best to mitigate any problems that would arise. They are expected to be experts on company products to ensure that they can provide the best service to customers. Sales and customer service associates should have strong interpersonal skills, customer service skills, and communication skills.

Store representative vs sales associate and customer service salary

Store representatives and sales associate and customer services have different pay scales, as shown below.

	Store Representative	Sales Associate And Customer Service
Average salary	$34,092	$28,654
Salary range	Between $22,000 And $51,000	Between $21,000 And $38,000
Highest paying City	-	Bellevue, WA
Highest paying state	-	Connecticut
Best paying company	-	GEICO
Best paying industry	-	Manufacturing

Differences between store representative and sales associate and customer service education

There are a few differences between a store representative and a sales associate and customer service in terms of educational background:

	Store Representative	Sales Associate And Customer Service
Most common degree	Bachelor's Degree, 44%	High School Diploma, 34%
Most common major	Business	Business
Most common college	-	-

Store representative vs sales associate and customer service demographics

Here are the differences between store representatives' and sales associate and customer services' demographics:

	Store Representative	Sales Associate And Customer Service
Average age	41	40
Gender ratio	Male, 47.0% Female, 53.0%	Male, 39.8% Female, 60.2%
Race ratio	Black or African American, 10.2% Unknown, 5.2% Hispanic or Latino, 21.9% Asian, 7.6% White, 54.6% American Indian and Alaska Native, 0.6%	Black or African American, 10.9% Unknown, 5.4% Hispanic or Latino, 22.0% Asian, 6.4% White, 54.5% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between store representative and sales associate and customer service duties and responsibilities

Store representative example responsibilities.

Manage Nintendo's promotional programs; secure and maintain point-of-purchase displays that alert customers to brand availability.
Perform the installation of all necessary network and POS equipment for new and relocate stores.
Balance cash drawers at the open and close of each day, and check receipts for each transaction in the POS.
Educate consumers about products and services and troubleshoot any existing customer concerns relate to service or equipment.
Manage Nintendo's promotional programs; secure and maintain point-of-purchase displays that alert customers to brand availability.

Sales associate and customer service example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Investigate, analyze, and troubleshoot any issues with a particular delivery.
Elicit and record customer information and inquiries via customer relationship management (CRM) software.
Move to the CSR position selling and leasing name brand products at a guarantee low price.
Provide technical support, and troubleshoot online-base ordering system.

Store representative vs sales associate and customer service skills

Common store representative skills

In-Store, 27%
Cleanliness, 26%
Customer Service, 7%
Product Knowledge, 5%
Sales Floor, 4%
Strong Customer Service, 4%

Common sales associate and customer service skills

Customer Service, 21%
Plumbing, 20%
Sales Associates, 19%
Phone Calls, 11%
Booking, 9%
Math, 8%

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Store Representative
Store Representative vs Sales Associate And Customer Service

Updated January 8, 2025

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