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The differences between support agents and customer support coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a support agent, becoming a customer support coordinator takes usually requires 6-12 months. Additionally, a customer support coordinator has an average salary of $37,136, which is higher than the $36,045 average annual salary of a support agent.
The top three skills for a support agent include reservations, customer service and data entry. The most important skills for a customer support coordinator are POS, front end, and customer support.
| Support Agent | Customer Support Coordinator | |
| Yearly salary | $36,045 | $37,136 |
| Hourly rate | $17.33 | $17.85 |
| Growth rate | 10% | -4% |
| Number of jobs | 106,016 | 259,956 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 51% |
| Average age | 42 | 40 |
| Years of experience | 2 | 12 |
As the name entails, the job of a customer support agent is to provide excellent support and assistance to both new and existing customers. You will provide customers with information on products or services, oversee and resolve customer complaints, cancellations, errors, and other issues, assist in maintaining customer satisfaction and retention. Additionally, a customer support agent is responsible for encouraging customers to purchase a product or service and educating them about the product. You are also expected to accurately process emails and fax communications with customers.
A customer service coordinator is an individual who motivates and supervises customer service teams for business performance maximization. Customer service coordinators make sure that customer loyalty and satisfaction are met. They analyze complaints, design and implement campaigns for customer retention, and develop new procedures. The skills needed for this job include procurement management, accounting, and finance skills, documentation management, and organizational skills. They should also have strong communication and interpersonal skills.
Support agents and customer support coordinators have different pay scales, as shown below.
| Support Agent | Customer Support Coordinator | |
| Average salary | $36,045 | $37,136 |
| Salary range | Between $21,000 And $59,000 | Between $25,000 And $53,000 |
| Highest paying City | Hamilton, NJ | San Jose, CA |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | Salesforce | Arrow Electronics |
| Best paying industry | Technology | Technology |
There are a few differences between a support agent and a customer support coordinator in terms of educational background:
| Support Agent | Customer Support Coordinator | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Stanford University | - |
Here are the differences between support agents' and customer support coordinators' demographics:
| Support Agent | Customer Support Coordinator | |
| Average age | 42 | 40 |
| Gender ratio | Male, 47.2% Female, 52.8% | Male, 42.9% Female, 57.1% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 20.4% Asian, 6.9% White, 54.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 7% |