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The differences between support agents and sales support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a support agent, becoming a sales support technician takes usually requires 2-4 years. Additionally, a sales support technician has an average salary of $59,559, which is higher than the $36,045 average annual salary of a support agent.
The top three skills for a support agent include reservations, customer service and data entry. The most important skills for a sales support technician are customer service, product knowledge, and inbound calls.
| Support Agent | Sales Support Technician | |
| Yearly salary | $36,045 | $59,559 |
| Hourly rate | $17.33 | $28.63 |
| Growth rate | 10% | 4% |
| Number of jobs | 106,016 | 177,065 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 51% |
| Average age | 42 | 47 |
| Years of experience | 2 | 4 |
Support agents and sales support technicians have different pay scales, as shown below.
| Support Agent | Sales Support Technician | |
| Average salary | $36,045 | $59,559 |
| Salary range | Between $21,000 And $59,000 | Between $33,000 And $106,000 |
| Highest paying City | Hamilton, NJ | New York, NY |
| Highest paying state | New Jersey | Connecticut |
| Best paying company | Salesforce | Apple |
| Best paying industry | Technology | - |
There are a few differences between a support agent and a sales support technician in terms of educational background:
| Support Agent | Sales Support Technician | |
| Most common degree | Bachelor's Degree, 45% | Bachelor's Degree, 51% |
| Most common major | Business | Business |
| Most common college | Stanford University | University of Pennsylvania |
Here are the differences between support agents' and sales support technicians' demographics:
| Support Agent | Sales Support Technician | |
| Average age | 42 | 47 |
| Gender ratio | Male, 47.2% Female, 52.8% | Male, 76.4% Female, 23.6% |
| Race ratio | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.1% Asian, 5.1% White, 73.0% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 6% |