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Tier 2 Technical Support Operations Analyst
Dunhill Professional Search & Government Solutions
Support specialist job in Fairfax, VA
Telework
US Citizen
We are seeking to hire a Tier 2 Technical Support Operations Analyst in support of the Justice-US COURTS program. This is a great opportunity for someone has a strong background in the Power Platform, excels in troubleshooting and operational support, and thrives on improving systems, processes, and user experience.
Job Description: The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
Be available for on-call 24x7x365 ongoing application support.
Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
ServiceNow metrics reporting on ticket acknowledgements, resolution times
Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
4-6 years of experience in information technology, systems administration or other IT related field.
Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
Other Job Specific Skills
Technical problem solving and implementer skills in application coding, infrastructure, or automation.
Effective communications (written and spoken).
Coordinates and tracks well across AFS and client technical and functional teams.
ServiceNow ITSM (desired not required).
ITIL (desired not required).
Data Analysis / Excel.
SQL Server Integration Services (SSIS).
T-SQL
MSFT SQL Server
Azure SQL Databases
Database Architecture
Extract, Transform and Load (ETL) data
$45k-80k yearly est. 4d ago
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Project Support Coordinator
PTR Global
Support specialist job in Columbia, MD
Project Coordinator
Job Type: Fully Onsite - 5 days a week (M-F)
Pay Rate: $32-$33 hourly on W2
Salary: $55,000-70,000k Yearly
We are seeking a detail-oriented and highly organized Project Coordinator to support our project management team.
This role is critical in ensuring projects run smoothly by tracking schedules, managing documentation, and coordinating communication across departments and external partners.
The ideal candidate will play a key role in maintaining efficiency and ensuring project success.
Responsibilities:
Support Project Managers with scheduling, tracking, and reporting.
Maintain organized project documentation and updates.
Coordinate meetings and follow up on action items.
Communicate with internal teams, suppliers, and customers.
Monitor progress and flag risks or delays.
Qualifications/Must haves:
4+ years of project coordination or related experience.
Experience with purchase orders (POs) and managing customer accounts.
Strong organizational and multitasking skills.
Proficiency with MS Office; familiarity with project management tools (e.g., Asana, Smartsheet) is a plus.
What We're Looking For:
Strong communication skills with an outgoing, adaptable, and professional attitude.
Comfortable with daily commute and able to work onsite 5 days a week.
Available for onsite interviews and flexible with the hiring manager's schedule.
Ready to start immediately if selected and open to any shift schedule.
$32-33 hourly 1d ago
Access Support Representative
Cornerstone Technology Talent Services 3.2
Support specialist job in Dulles Town Center, VA
We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Dulles, VA. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting.
Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment.
Key Responsibilities
Access Control & Compliance
Monitor gates, turnstiles, and access points to ensure only authorized personnel enter.
Verify worker credentials, badges, and compliance documentation.
Issue and manage temporary badges and visitor passes.
Report irregularities or noncompliance to site supervisors.
Worker Onboarding & Assistance
Guide workers and subcontractors through the digital onboarding process.
Assist with account setup, documentation upload, and system login.
Provide clear instructions on mobile check-ins, digital badges, and QR codes.
Support multilingual onboarding as needed (tools/resources provided).
First-Line Technical Support
Serve as the first point of contact for access or credentialing issues.
Troubleshoot basic technical problems (e.g., badge not scanning, login errors).
Escalate more complex issues to centralized support following standard procedures.
Maintain accurate records of support requests and resolutions.
Customer Service & Communication
Deliver professional, courteous assistance to workers and site staff.
Communicate clearly and calmly when resolving issues.
Relay feedback to supervisors to support process improvements.
Performance Expectations
Ensure smooth and timely worker access.
Minimize delays by resolving issues efficiently.
Maintain accuracy in compliance and credential checks.
Provide a consistently positive support experience on site.
Key Qualifications
High school diploma or equivalent (some college or technical training preferred).
Prior experience in field support, help desk, IT support, or site operations is a plus.
Basic technical troubleshooting skills (hardware/software).
Strong attention to detail and ability to follow structured protocols.
Excellent communication and interpersonal skills.
Ability to stand/walk for extended periods and work outdoors at site access points.
$30k-35k yearly est. 3d ago
ECMO Specialist
Epic Cardiovascular Staffing
Support specialist job in Washington, DC
Epic Cardiovascular has an exciting opportunity for a registered nurse or respiratory therapist for a role as an ECMO Specialist at a renowned medical center!
The ECMO/ECLS (Extracorporeal Life Support) Specialist operates and maintains the extracorporeal circuit for long -term pulmonary and/or cardiac support. The Specialist functions independently following standing orders and parameters under the direction of the ECLS physician, and participates as a member of the multi-disciplinary team assessing, planning, implementing, and evaluating comprehensive care services (therapies).
COMPENSATION:
$120,000-$135,000 based on skills, training and experience
MAJOR DUTIES AND RESPONSIBILITIES:
A. The duties of the ECLS Specialist include, but are not limited to:
1. Operates the extracorporeal circuit, pump, and related equipment.
2. Manages the ongoing process of healthcare delivery to patients and families per institutional policies.
3. Participates in patient rounds and possibly making suggestions to the Physician and ECLS team after assessing patient responses to ECLS therapy.
4. Reviews laboratory and blood gas results and treats within defined protocols prescribed by physician in charge.
5. Circuit adjustments including pump flow, gas exchange, hemofiltration, anticoagulation therapy, or other to maintain patient within limitations set by ECLS physician.
6. Troubleshoots the ECLS circuit and make replacements of circuit components as indicated and usually in the presence of the institutional Perfusionists and Physicians.
7. May assist in data collection and research activities associated with the institution or EPIC.
8. Attends ongoing classes of specific institution and/or EPIC as related to ECLS services.
B. Specific and ancillary responsibilities of the ECLS Specialist:
1. Accurately assess pathophysiological changes within the patient during bypass.
2. Manages ECMO flow in relationship to patient management parameters
3. Performs all technical skills with efficiency, accuracy, safety, and in accordance with institutional and EPIC policy and procedures.
4. Operates all equipment according to policy and procedure: differentiate patient vs. patient problems and intervene appropriately.
5. Implements standing physician orders within established guidelines
6. Anticipates, intervenes, and manages crisis/emergency situations according to policy and
procedure; maintains professional composure.
7. Demonstrates effective assessment of the ECLS circuit.
8. Performs, manages, and troubleshoots anticoagulation per institutional protocol.
9. Demonstrates proper blood sampling techniques from the ECLS circuit.
10. Documents appropriately on all ECMO records including OnCloud EMR.
11. Demonstrates administration of all blood products into the ECLS circuit
12. Manages laboratory results and perform appropriate interventions as related by ECLS therapy.
13. Assesses clinical status of the patient, including vital signs and discuss possible intervention.
14. Provides feedback for improved patient outcomes to other care providers
15. Assimilates information and then provide documentation of the interventions that provide the chosen integrated plan of care.
16. Anticipates and communicates patient needs that will require intervention by other members of the care team.
17. Anticipates learning needs for patients/families/ and staff.
18. Assists others in defining learning outcomes and appropriate interventions.
19. Uses innovation in individualizing patient/family teaching to the individual patient/family needs.
20. Participates during patient management discussions and suggest clinical management option during discussions.
21. Maintains qualification licensure as per those licensure requirements.
22. Maintains communication within institutional and EPIC standards and policies for delivery of ECLS care.
23. Maintains competencies in current topics of ECLS thru institutional journals, Internet, and networking with care providers of similar nature.
24. Punctuality, professional respect to all other team members, and professional behavior must be maintained at all times.
C. Personal demands on the ECLS Specialist include:
1. Participate in “on-call” scheduling, which is provided 24 hours a day, 7 days a week, 365 days a year.
2. Must wear a pager or cell phone during “on-call” times and be available to respond within the designated call response time of the hospital.
3. Must be in good physical condition.
4. Must be able to endure long hours, both mentally and physically
5. Physical requirements include standing for long periods of time, lifting, stooping, sitting, stretching, and other bodily demands for extended intervals.
6. Exposure to noxious gases and bodily fluids with risk of infections and diseases.
7. Remain current on present perfusion technology procedures, techniques, and literature.
8. Establish and maintain a professional demeanor.
9. Re-enforce the integrity of Epic CV Services.
10. When directed, serve in supportive capacity for all clinical accounts relative to vacation relief, sick leave, and temporary staffing.
QUALIFICATIONS:
A. Registered Nurse or Registered Respiratory Therapist licensed in the state of employment.
B. Minimum of two (2) years intensive care or related experience.
C. Satisfactory completion of an ECLS Training Course.
D. Satisfactory completion of the Perfusion.com clinical assessment examination.
E. A minimum of 60 hours of Clinical Pump time.
F. Full understanding of circuit components utilized for the service of a particular ECLS center.
G. Ability to remain calm under pressure and a mechanical inclination is preferred.
Must relocate to Washington, DC, or the surrounding area
IMMEDIATE SUPERVISOR:
A. Director of ECLS Services
B. Vice President
C. Hospital Director of ECLS Services / Intensivist
CREDENTIALING:
If required, the ECLS Specialist will submit all necessary documentation to Epic and the hospital credentialing committee, for credentialing as a non-physician medical staff member as required.
Serious inquires only please.
Epic Cardiovascular Staffing Benefits:
Competitive salaries
Relocation reimbursement
Paid vacation
401K plan with company match
Incentives and bonuses for travel and additional opportunities
Health insurance
Dental insurance
Vision insurance
Life insurance w/ voluntary life option
Short-term and long-term disability insurance
Professional liability insurance
Business Travel Accident Insurance
Estimated Compensation Range
$90,000-$125,000+ per year based on skills, experience and possible bonus opportunities
Contact:
Ben Greenfield, MPS, CCP, LP
Director of Recruiting
Epic Cardiovascular Staffing (formerly Perfusion.com)
2250 McGregor Blvd., Suite 3300
Fort Myers, FL 33901
(402)432-1437
employment@epiccardiovascularstaffing.com
By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes.
Epic Staffing Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, housing, age, disability or genetics.
We will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.
$120k-135k yearly 5d ago
Pipeline Field Specialist
BHE GT&S
Support specialist job in Washington, DC
BHE GT&S
JOB DESCRIPTION BHE GT&S has an exciting career opportunity for a Pipeline Field Specialist at our Silver Springs Transmission in Silver Springs, NY. RESPONSIBILITIES
Perform duties related to the installation, maintenance, and operation of a natural gas pipeline system (steel or plastic - low pressure to high pressure), wells and facilities in a safe, efficient, and economical manner while conforming to all Company, local, state and federal guidelines.
The duties and assignments, either individually or with other employees, including but not limited to the installation, operation, inspection, connection, disconnection, maintenance, repair and replacement of natural gas pipelines, wells, gas measurement equipment, meters, regulators, and associated equipment and facilities.
Prepare and maintain reports and records as required.
Promote good customer and public relations, report customer complaints and inquiries.
May train and assist other coworkers as required.
May lead or direct up to one other individual in work assignments.
Perform all other duties as required in higher or lower classifications.
QUALIFICATIONS Three months documented experience in a COMBINATION of the following: natural gas field work, other field work, well tending, pipeline inspection, pipeline work, construction, excavation, plant operations, physical labor, manufacturing, farming, timbering, line locating AND/OR related military experience AND/OR related education (technical school or college.)
Ability to walk various terrain, climb steps and ladders, work from elevated platforms and/or excavations
Ability to operate various equipment and tools weighing up to 90 lbs., as well as the ability to work independently and as a crew member.
Must be able to lift/carry a minimum of 50 lbs.
Must possess basic computer skills.
Additional knowledge, skills, and abilities:
Ability to follow mandatory safety rules and standard operating procedures and use personal protective equipment.
Ability to analyze problems, collect accurate data and draw valid conclusions.
Ability to work independently or as a crew member.
PREFERRED :
Related natural gas industry experience.
Education Required
Education Required: High school diploma or GED.
Testing Required
Cognitive Aptitude testing
Working Conditions
This position is subject to callouts, and you must be available and willing to work overtime as required.
You may be subject to hazards, such as proximity of moving parts, exposure to high noise levels, solvents, lubricants, and other chemicals.
You will be subjected to adverse weather and environmental conditions.
Minimal overnight travel may be required.
CHAMPION:
Contribute to a team-centric work environment based on mutual respect and integrity
Support the Company's CHAMPION culture, which centers around personal responsibility, continuous improvement and delivering quality for our customers.
Employees must be able to perform the essential functions of the position, with or without an accommodation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Position descriptions are developed as guides for the employees of BHE GT&S. The management team of BHE GT&S reserves the right to modify job responsibilities and position requirements to meet the corporate business goals and needs. ABOUT THE TEAM BHE GT&S is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Employees must be able to perform the essential functions of the position, with or without an accommodation. JOB INFO Job Identification 10003985
Job Category Pipeline Operations
Posting Date 2025-12-16
Apply Before 2026-01-06T04:59:00+00:00
Job Schedule Full time
Locations 4478 Oak Hill Rd, Silver Springs, NY, 14550, US
Travel Requirements Up to 25%
Relocation Assistance Not currently offered for this position
Business Eastern Gas Transmission and Storage, Inc.
Compensation details: 28.79-28.79
PI**********b6-30***********3
$44k-79k yearly est. 7d ago
Service Desk Technician III
Aerovironment 4.6
Support specialist job in Germantown, MD
The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest technical escalation point for end-user support. This role is responsible for resolving highly complex issues across multiple systems, mentoring junior staff, leading process improvement initiatives, and ensuring the overall stability and efficiency of end-user computing environments. The Service Desk Technician III collaborates closely with engineering teams, enterprise architects, and IT leadership to enhance system reliability, user experience, and support effectiveness.
Position Responsibilities
1. Critical Incident Resolution
Act as the final point of escalation for complex incidents escalated from Level 1 and Level 2 support.
Perform in-depth technical troubleshooting and root cause analysis on multifaceted issues affecting enterprise systems, applications, and endpoints.
Coordinate with network, systems, and security teams to resolve enterprise-impacting issues and restore services quickly.
Participate in major incident response bridges, providing subject matter expertise to minimize downtime.
2. Proactive Issue Management and Process Improvement
Conduct trend and root cause analyses to identify recurring incidents and recommend long-term preventive measures.
Lead continuous improvement efforts in ITSM processes (Incident, Problem, Change, and Knowledge Management).
Develop and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs).
Drive automation and scripting initiatives to reduce repetitive work and improve resolution times.
3. Collaboration and Cross-Functional Leadership
Serve as the primary liaison between the Service Desk and engineering, infrastructure, and application teams.
Partner with vendors to resolve escalated hardware and software issues and ensure adherence to service-level expectations.
Represent the IT Service Desk during Change Advisory Board (CAB) meetings, advocating for user experience and operational readiness.
Provide project support for new technology rollouts, enterprise migrations, and major software deployments (as required).
4. Mentorship and Knowledge Sharing
Coach and mentor Level 1 and Level 2 technicians, sharing technical expertise and troubleshooting best practices.
Support training initiatives, ensuring that junior staff develop skills necessary for future advancement.
Assist in onboarding new Service Desk personnel, including process familiarization and knowledge transfer.
5. Audit, Reporting, and Compliance
Lead the gathering of records and supporting materials for internal and external IT audits.
Ensure compliance with corporate IT and security policies, maintaining documentation accuracy and process adherence.
Produce detailed post-incident reports and metrics dashboards to inform leadership decision-making.
Basic Qualifications (Required Skills & Experience)
Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
Minimum 5-7 years of experience in IT support, with at least 2 years in a senior technician, engineer, or escalation role.
ITIL Foundation Certification (minimum).
CompTIA A+ Certification - Core 1 and Core 2
Advanced Technical Expertise.
Deep understanding of Windows, mac OS, mobile device operating systems, and working knowledge of Ubuntu/Linux workstations.
Strong knowledge of Active Directory, Azure AD, Exchange Online, O365 administration, Intune, device management platforms (Workspace ONE JAMF), Apple Business Manager, Winmagic/BitLocker, DUO and Okta MFA.
Proficiency in network diagnostics (DNS, DHCP, VPN, TCP/IP), virtualization technologies, and remote management tools.
Experience with enterprise ITSM tools (e.g., ServiceNow, Ivanti, Remedy).
Familiarity with scripting languages such as PowerShell, Python, or Bash for automation.
Analytical and Problem-Solving Skills:
Strong ability to perform complex root cause analysis and develop sustainable solutions under pressure.
Success in reducing incident recurrence through data-driven process improvements.
Excellent verbal and written communication skills to convey technical information clearly to both technical and non-technical audiences.
Skilled in drafting technical documentation, knowledge base content, and incident reports.
Proven ability to lead by example and guide junior technicians through complex troubleshooting processes.
Experience in fostering collaboration across geographically distributed teams.
Demonstrated commitment to providing an exceptional user experience through active listening, empathy, and clear communication.
Capable of handling difficult interactions professionally and constructively.
Strong organizational skills with the ability to manage multiple high-priority projects simultaneously.
Experience participating in CAB meetings and understanding of ITIL-aligned change management practices.
Active Listening & Empathy: Ensuring users feel heard and understood throughout the support process.
Clear Communication: Translating technical concepts into user-friendly language.
Time Management: Prioritizing incidents and requests efficiently while meeting SLAs.
Adaptability: Remaining flexible amid changing priorities, systems, and environments.
Positive Attitude: Promoting a culture of collaboration, respect, and accountability within the team.
Other Qualifications & Desired Competencies
ITIL Intermediate or Managing Professional certification.
Microsoft Certified: Modern Desktop Administrator Associate or equivalent.
CompTIA Network+, Security+, or equivalent advanced certifications.
Experience with ISO 27001 or SOC 2 environments
Demonstrated experience resolving complex enterprise-level incidents and contributing to IT process improvement initiatives.
Consistency, Responsiveness, Accountability, Urgency
Integrity, accountability, and a continuous improvement mindset.
Ability to perform under pressure while maintaining professionalism.
Commitment to teamwork, inclusion, and user satisfaction.
Physical Demands
Ability to work in an office environment (Constant)
Ability to safely lift up to 50 lbs. and carry/move objects of varying shapes and sizes (Occasional)
Required to stand and sit for long periods (Frequent)
Required to talk, hear, and use hands and fingers to operate a computer and telephone keyboard (Frequent)
Clearance Level
No Clearance
The salary range for this role is:
$31 - $44
AeroVironment considers several factors when extending an offer, including but not limited to, the location, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
ITAR Requirement:
T
his position requires access to information that is subject to compliance with the International Traffic Arms Regulations (“ITAR”) and/or the Export Administration Regulations (“EAR”). In order to comply with the requirements of the ITAR and/or the EAR, applicants must qualify as a U.S. person under the ITAR and the EAR, or a person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on AeroVironment's determination that it will be able to obtain an export license in a time frame consistent with AeroVironment's business requirements. A “U.S. person” according to the ITAR definition is a U.S. citizen, U.S. lawful permanent resident (green card holder), or protected individual such as a refugee or asylee. See 22 CFR § 120.15. Some positions will require current U.S. Citizenship due to contract requirements.
Benefits: AV offers an excellent benefits package including medical, dental vision, 401K with company matching, a 9/80 work schedule and a paid holiday shutdown. For more information about our company benefit offerings please visit: **********************************
We also encourage you to review our company website at ******************** to learn more about us.
Principals only need apply. NO agencies please.
Who We Are
Based in California, AeroVironment (AVAV) is a global leader in unmanned aircraft systems (UAS) and tactical missile systems. Founded in 1971 by celebrated physicist and engineer, Dr. Paul MacCready, we've been at the leading edge of technical innovation for more than 45 years. Be a part of the team that developed the world's most widely used military drones and created the first submarine-launched reconnaissance drone, and has seven innovative vehicles that are part of the Smithsonian Institution's permanent collection in Washington, DC.
Join us today in developing the next generation of small UAS and tactical missile systems that will deliver more actionable intelligence to our customers so they can proceed with certainty - and succeed.
What We Do
Building on a history of technological innovation, AeroVironment designs, develops, produces, and supports an advanced portfolio of unmanned aircraft systems (UAS) and tactical missile systems. Agencies of the U.S. Department of Defense and allied military services use the company's hand-launched UAS to provide situational awareness to tactical operating units through real-time, airborne reconnaissance, surveillance, and target acquisition.
We are proud to be an EEO/AA Equal Opportunity Employer, including disability/veterans. AeroVironment, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Qualified applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, protected veteran status, genetic data, sexual orientation, gender identity or other legally protected status.
ITAR
U.S. Citizenship required
$31-44 hourly Auto-Apply 4d ago
IT Support Specialist
Enlightened Inc. 4.1
Support specialist job in Washington, DC
The primary responsibility of the IT Inventory Technician, is to provide support to the IT Inventory team with receiving, ensuring that received assets are put in the proper locations and scanned into the Asset Management Tool. The IT Inventory Technician will also be responsible for assisting with Asset disposal process, including removing and degaussing Storage devices.
Receive shipments, Scan all assets into the Asset management Tool.
Store in appropriate designated locations.
Move/Retrieve assets marked for disposal.
Remove Storage devices from assets marked for disposal, label as appropriate and degausse as needed.
Deliver received devices to end users/groups.
Participate in Imaging End points and PC Replacement activities.
All other related duties as assigned.
Daily Operations
Receive, Scan into IT Asset Management Tool and Report assets being delivered or returned to CLIENT
Ensure that Warehouse is neatly arranged at all times and assets placed in the appropriate location/s
Issue and/or Deliver Assets to customer
Degauss Operations
Assist with receiving Assets to be Surplussed
Scan Assets into ITAM Tool
Remove Storage Devices from Asset and Label appropriately
Degauss Storage device as required per SOP
PC Replacement Operations:
Assist with Asset Imaging, End user asset reconciliation and other PC Replacement activities as required.
Reporting:
Provide reports as needed
$43k-62k yearly est. Auto-Apply 60d+ ago
Seeking former FT Senior Engineering Support Specialist
General Dynamics Mission Systems 4.9
Support specialist job in Manassas, VA
Basic Qualifications
Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent combination of education and relevant work experience, plus 2 years of relevant experience, or a Master's degree.
CLEARANCE REQUIREMENTS:
Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position Job Requisition: Tester for the Payload Control System (PCS)
Job Summary:
The PCS Test and Integration Engineer will be responsible for testing and validating the Payload Control System (PCS), a critical component of our advanced defense solutions. The PCS supports various payloads, ensuring operational effectiveness and integration within broader systems.
Key Responsibilities:
Develop, implement, and execute test plans and procedures for the PCS to ensure it meets operational requirements and performance standards.
Conduct system integration testing, including hardware and software components, to validate system functionality and interoperability within larger defense systems.
Perform system troubleshooting and debugging to identify and resolve issues.
Collaborate with cross-functional teams, including software developers, systems engineers, and other test engineers, to ensure comprehensive test coverage and effective issue resolution.
Document test results, generate test reports, and communicate findings to stakeholders.
Ensure compliance with relevant standards, regulations, and quality assurance processes.
Support field testing and validation activities as required.
Qualifications:
Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent
combination of education and relevant work experience, plus 2 years of relevant experience; or Master's degree.
Proven experience in system testing and validation, preferably within defense or aerospace industries.
Familiarity with the Payload Control System and integration within larger defense systems.
Strong analytical and problem-solving skills.
Strong communication and documentation skills.
Ability to work collaboratively in a team-oriented environment.
Desired Skills:
Experience with advanced defense systems.
Knowledge of various payloads and their integration.
Proficiency in DOORs, automated testing tools, and scripting languages.
Additional Responsibilities:
Generation of system test work products by applying the appropriate standards, processes, procedures, and tools.
Development of test and diagnostic programs, designs test fixtures and equipment, and completes specifications and procedures for new products.
Development of functional, environmental, operational, and/or performance tests on hardware, software, and systems.
What you'll experience:
Technologies that aren't just top-notch, they're often top-secret.
A team of bold thinkers committed to exploring what's next.
Opportunities to gain new knowledge - as it's discovered.
What you bring to the table:
A Bachelor's of Science or Technology degree, a related specialized area or field (or equivalent experience) plus a minimum of 2 years of relevant experience;
Demonstrate narrowly focused in-depth technical level of practical operational process knowledge in a specific engineering area.
Demonstrate technical competence in the setup, monitoring, and documentation of experiments and/or lab equipment.
Strong grasp of Navy maintenance procedures and philosophies, especially for combat systems.
Openly proposes ideas that enhance productivity and efficiency, solicits input, and optimizes solutions.
What sets you apart:
Former U.S. Navy Fire Control Technician (FT) with experience on Virginia, Seawolf, Ohio, or 688-class submarines.
Prior experience working with BYG-1, SWFTS, CIS, or CCE systems.
Creative thinking with the ability to multi-task.
Commitment to ongoing professional development.
Team player who thrives in collaborative environments and revels in team success.
About Us:
Help make the technologies, products, and services that make a difference. That's the opportunity that's waiting for you at General Dynamics Mission Systems. We help our nation's heroes keep our nation safe by creating solutions so advanced, they redefine innovation for the world. It's an amazing challenge. And it's waiting for you now.
Our Commitment to You:
An exciting career path with opportunities for continuous learning and development.
Research oriented work, alongside award winning teams developing practical solutions for our nation's security
Flexible schedules with every other Friday off work, if desired (9/80 schedule)
Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more
See more at gdmissionsystems.com/careers/why-work-for-us/benefits
Workplace Options:
This position is on-site. While on-site, you will be a part of the Manassas, VA facility.
#CJ2
Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $99,395.00 - USD $110,266.00 /Yr. Company Overview
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
$99.4k-110.3k yearly Auto-Apply 22d ago
Help Desk Support Technician
Nuaxis Innovations 3.9
Support specialist job in Falls Church, VA
\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.**
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Help Desk Support Technician - ECOSphere** for a Full-Time position.
**Job Summary:**
+ Position OverviewProvides Tier 1 support for end users in a distributed PC/network environment. Supports hardware/software, connectivity, remote access, and basic application access issues; logs, tracks, resolves, and escalates incidents per service levels. **Key Responsibilities** - Respond to user support requests via phone, email, and direct customer contacts; provide courteous, solutions-oriented support.- Enter, manage, and document incidents in a ticketing system; ensure accurate categorization, notes, and closure confirmations.- Install and test PCs, printers, and peripherals; configure OS; load COTS and application software; perform upgrades and maintenance.- Troubleshoot hardware/software issues and coordinate repairs; perform diagnostics and restore normal operations.- Support Active Directory functions including password resets; support VPN, remote desktop/Bomgar, and network connectivity troubleshooting using command-line and standard tools.- Support MDM for mobile devices (iOS) and endpoint configuration as required.- Perform imaging tasks (including PXE boot imaging) and assist with system deployments and refresh cycles.- Perform manual antivirus scans after malicious incident notifications and follow documented response procedures.- Maintain relevant documentation and contribute to knowledge base articles to reduce repeat incidents.- Receive equipment deliveries, maintain inventory/records, assist with imaging systems, and prepare/track equipment shipments to customers.- Escalate unresolved issues to appropriate system engineers/administrators and communicate status to users per SLA. **Required Qualifications / Certification** - CompTIA A+ certification (or equivalent).- Proficiency resolving Tier 1 support issues via phone, email, remote desktop, and on-site support as required.- Working knowledge of Windows 10/11, Office 365, Adobe Acrobat DC; familiarity with Apple devices supported.- Experience with ticketing systems and customer service in IT support environments.Preferred Qualifications- Knowledge of cloud computing concepts (plus).- Experience supporting identity/access workflows and multi-application account provisioning (nice to have)..
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**
**Our Profile** :
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More (**************************
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture!
\#NAI #DICE
$51k-89k yearly est. 1d ago
System Support and Logistics Specialist
Toyon Research 4.1
Support specialist job in Ashburn, VA
Requirements
B.A. or B.S. in physical science, engineering or equivalent experience in a technical field
At least five years post-degree work experience is preferred
Proficiency working with basic hand tools and instrumentation
Experience with principals of instrument calibration
Hardworking, self-motivated, reliable, detail-oriented, and organized
Excellent troubleshooting and problem-solving skills
Ability to work independently and as part of a team
Ability to lift and maneuver items that weigh up to 50 lbs. with manual lift equipment
Possess valid driver's license and be able and willing to travel within DMV area (mileage will be reimbursed)
Computer proficiency (Microsoft Office)
WE OFFER AN EXCEPTIONAL EMPLOYEE BENEFITS PACKAGE!
Competitive Industry Pay
100% Employer-Paid Medical Insurance Premium
HSA with Employer Contributions
Dental and Vision Coverage Options
Paid Holidays
Paid Vacation and Sick leave
Company Funded 401(k) and Profit Sharing Plans
Employee Stock Ownership Plan (ESOP)
Life and Disability Insurance
Paid Parental Leave
Discretionary Bonus Eligibility
The annual pay range for the System Support and Logistics Specialist position is $80,000 to $140,000.
The posted pay range values provide the candidate with guidance on annual base compensation for the position, at a full time level of effort, exclusive of overtime, bonus, and benefits-related compensation, over a range of qualifications that may fit hiring objectives. Toyon Research Corporation will consider the individual candidate's education, work experience, applicable knowledge, skills and training, among other factors, when preparing an offer of employment.
Pay Transparency Nondiscrimination Provision
Equal Opportunity Employer including Disability and Veterans
Applicant Privacy Notice
Learn more about our company in our latest video, We are Toyon.
The application window for this posting will remain open until the position is filled.
Ref #2612-G
$80k-140k yearly 18d ago
Technical Support Analyst
JBA International 4.1
Support specialist job in Washington, DC
https://www.linkedin.com/jobs/view/**********/?eBP=CwEAAAGLjT4m_cYlcVZPNb6v-DuAe6E444kUtUApzaFt3O-9JP92fN5L8GjuCAA-RlQxYeLlwNazhxEBjLuxNVwkFI6ZXUOZ0SCUI_0nqsP5LJD6ze2DHIGx6HUXVHeFMQJImr1EwqqOzf7cGGE-HnRnF70rGMlg5h3ZUzXJ_Ig9On-MLzGSc4okpoW8q5WaldE1x44Wef8g6sU1RpKseVYrdqxAt6oTnzCvFdv90QLTq-o8G16fHCWTnSNW4Nx_fHbuOKOKiyR5hHdJMcb10LYT9WsfOB_JWoRt5JXJkMqB9L6YYVHJSukf6F2MwtssmTFZyQMKSebmzZo2htSgksKOcYMR22S9eiPM3BQlksRpgJI5wmdpa6iCYUjJgVvx&ref Id=JayItgDmuUKunPttf%2Bxxug%3D%3D&tracking Id=bSWXB3Sn3vtT29Z2V688Ig%3D%3D
About the job Washington, District of Columbia Job Description Responsibilities:
Foster and exemplify customer-first service.
Assist with all technical support activities for the DC Office. May be asked to assist with technical support for other regional offices as needed.
Monitor e-mail and skype for un-ticketed user requests and incidents that were not sent via the Service Desk and ticket as appropriate.
Work closely with other firmwide IT techs as necessary to assist them with local technical issues and take proper steps to escalate to Regional Manager or Service Desk.
Attend bi-monthly Technical Analyst meetings and provide feedback regarding best practices, lessons learned, new troubleshooting findings or methods.
Support off-hours needs related to moves, computer room upgrades, scheduled maintenance outages, projects and urgent user support matters.
Assist with occasional one-on-one user training.
Initiate, complete, and follow-through with all assigned and self-generated tickets.
Maintain IT Asset Management database to ensure it is kept current and accurate.
Build firm standard PCs and laptops per firm guidelines.
Organize, build, and maintain proper loaner and hot-swap equipment and deliver to users on time per firm guidelines.
Assist with maintaining printer maintenance records and inventory, and, swap printers as equipment reaches end of life and new equipment is received.
Serve as a vendor contact for all printer problems.
Provide mobile device support for iPhones, Androids, and iPads in accordance with the firm's AirWatch program.
Provide setup and support of remote access and two-factor authentication software (MFA).
Advise DC-IT Manager regarding any requests or incidents that should be immediately reported to his/her attention.
Provide proper follow-up, updates, and project status to the manager. Ensure proper follow-up is provided to all end users who may have reported a problem or requested technical assistance from the DC Technical Support group.
Provide assistance with audio visual/teleconferencing setups, including:
Laptop/projector connections.
TVs including Plasma, LCD, or LED
Support and maintain over 20 conference rooms including a conference center with 100 plus capacity.
Support and setup our internal videoconference solution as well as external videoconferencing solutions such as WebEx, Skype and Zoom.
Install and beta test new technology, and, assist with telecom-related issues as necessary.
Support Wi-Fi, cellular data, laptop cards and Mi-Fi devices.
Install and test new hardware and software technology.
Assist with LAN cabling patching and troubleshooting; and act as remote hands for network engineers.
Complete workstation set-ups for new arrivals, visitors, etc. and complete equipment moves per schedule and at times not scheduled.
Perform approved software installations and other tasks as requested by the Regional IT Manager or as required by customers.
In rotation with other local IT staff, serve as 24/7 on-call emergency technician.
Closely monitor the ChangeGear service management system to ensure assigned tickets are updated in a timely manner. Use the best business protocol for follow up communication with an end user.
Conduct routine inspections of various IT spaces, e.g., conference rooms, visitor offices, MDF, IDF rooms.
Quickly assess and escalate hardware and/or network problems to third level IT support groups for assistance. Proactively review current infrastructure and assert good judgment to know when to coordinate equipment replacement during repair period.
Participate in major IT projects and rollouts, assuming a key role as directed by the Regional Manager or Director.
Qualifications:
Customer service is paramount in this role.
The candidate should have a desire to provide excellent customer service.
Several years of law office support experience is desired.
Experience should be specific to providing technical support to the firm's users.
A working knowledge of legal applications including document management systems is also highly desired.
Comprehensive knowledge of Active Directory, Microsoft Office Suites 2010 and above is required.
Possessing an A+ or a similar computer certificate or degree in computer sciences is a plus.
Additional understanding of printers, remote access tools and mobile devices are required.
A basic understanding of network engineering and IP-based telecommunications is required.
This position involves overtime and/or shifts on weekends or corporate holidays when necessary.
Although an occasional requirement, the successful candidate must be willing and able to travel to and work temporarily in other offices for brief periods of time, both to domestic and/or international offices.
Excellent organizational skills, customer service, and desk side support skills are required.
The successful candidate must be self-motivated and possess a high attention to detail.
Must also possess excellent interpersonal, critical thinking and time management skills, as well as excellent oral and written communication skills.
This position requires ability to lift up to 50 pounds unassisted and seek assistance with lifting heavier or large/bulky parcels.
Walking and standing for up to 4 hours at a time in an 7.50 hour shift is required. Must not possess any condition that would inhibit the ability to stoop, squat, or crawl under desks in order to service computers.
This position description in no way states or implies that the responsibilities and tasks are the only responsibilities and tasks to be performed by the employee occupying this position. S/he will be required to follow any other instructions and to perform any other job-related duties as required by his/her manager.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer. If you require an accommodation in order to apply for a position, please contact us at *********************************.
$53k-88k yearly est. 60d+ ago
Senior Mobile Support Specialist
DMI 3.5
Support specialist job in McLean, VA
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at *************
About the Opportunity
DMI, LLC is seeking a Senior Mobile SupportSpecialist to join us. The Unclassified Mobile SupportSpecialist (Senior) is responsible for managing and supporting mobile and wireless services for the DISA J6 enterprise. This includes provisioning, troubleshooting, lifecycle management, and compliance of unclassified mobile devices such as smartphones, tablets, and MiFi units. The specialist ensures secure, efficient, and user-focused delivery of mobile services in accordance with DoD and DISA policies.
Duties and Responsibilities:
Mobile Device Lifecycle Management:
Provision, deploy, replace, and deprovision mobile devices (e.g., iPhones, iPads, MiFi).
Maintain inventory and ensure accurate tracking of all mobile assets.
Support the J6 Buy Back Program and ensure proper sanitization and deactivation of devices.
User Support & Service Fulfillment:
Respond to user requests for mobile services, including new activations, plan changes, and troubleshooting.
Provide training and guidance to users on device usage and security best practices.
Support device delivery and pickup at locations such as the Pentagon, Mark Center, and Hampton Roads.
Vendor & Carrier Coordination:
Interface with commercial wireless carriers (e.g., AT&T, Verizon, T-Mobile) and DISA Mobility teams.
Manage user accounts on carrier portals and MDM platforms (e.g., Apple Business Manager, MobileIron/MORFEUS).
Compliance & Security:
Ensure compliance with DODI 4640.07, DODI 8500.01, and DISA STIGs for mobile devices.
Support mobile data retention and archive activities using approved tools.
Assist with warranty repair coordination and device configuration for security compliance.
Reporting & Analytics:
Generate and maintain reports such as:
Wireless Usage Reports
Inventory Level Reports
Rate Optimization and Trend Analysis
Wireless Bills and Cost Accounting
Validate data across systems (e.g., WAWF, MDM, carrier usage) every six months.
Project & Process Support:
Participate in mobile device lifecycle refresh (LCR) planning and execution.
Support enterprise mobility projects, including evaluation of new devices and service models.
Maintain and update KM documentation and SOPs related to mobile services.
Qualifications
Required Skills/Certifications:
Secret security clearance
CompTIA Security + certification
5+ years of experience in mobile device support or telecommunications in a DoD or enterprise environment.
Strong knowledge of mobile platforms (iOS, Android), MDM systems, and carrier management portals.
Familiarity with DoD mobile security policies and compliance frameworks.
ITIL Foundation certification - preferred
Apple Certified iOS Technician (ACiT) or similar - preferred
Min Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: There are no physical requirements for this position.
Location: McLean, VA
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
Do What's Right - We lead with honesty and integrity.
Own the Outcome - We take responsibility and deliver.
Deliver for Our Customers - We are relentless about delivering value.
Think Bold, Act Smart - We innovate with purpose.
Win Together - We collaborate and celebrate our success.
These values aren't just ideals-they show up in how we support every part of your well-being:
Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
$60k-105k yearly est. Auto-Apply 49d ago
Technical Support Specialist
Sidley Austin 4.6
Support specialist job in Washington, DC
The Deskside Technical SupportSpecialist is responsible for providing desktop and mobile hardware and software support to high-profile end-users. The role involves resolving a wide variety of requests, inquiries, and complaints using extensive technical knowledge of hardware and software.
This individual will serve as the primary IT point of contact, supporting high-touch, high-profile customers, liaising with stakeholders, and driving service excellence through day-to-day actions.
Strong customer service skills, including empathy, clear communication, and prompt issue resolution, are essential, as they directly impact the user experience by fostering trust, reducing downtime, and ensuring that high-profile clients feel supported and valued at every interaction.
The successful candidate will have a strong knowledge of the end-user computing ecosystem and an ability to quickly learn applications and services. A high level of emotional intelligence (EQ) is necessary to succeed in this role, as it enables the specialist to navigate high-pressure situations, respond with empathy, and build strong relationships with high-profile users.
Duties and Responsibilities
Assist users in resolving computer-related issues such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through active listening and personalized techniques with a consistent focus on service excellence.
Hardware support functions include, but are not limited to, end-user support, desktop support, laptop support, office setups, and mobile device support. Perform computer imaging and post-image configurations, preventative maintenance, and basic printer troubleshooting while coordinating with vendors for repairs.
Software support functions include, but are not limited to, troubleshooting applications standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third-party applications in coordination with vendors.
Identify inefficient IT processes, recommend improvements, and implement solutions using Microsoft tools such as PowerAutomate, PowerShell, and PowerApps to enhance support efficiency and internal IT collaboration.
Manage deployed and inventory assets, maintaining accurate asset records for each user and each piece of equipment. Coordinate and perform hardware moves, changes, and exchanges.
Provide break/fix support for telephony equipment, including handsets, telephone cords, and telephone base units.
Assist with projects such as hardware or software upgrades, office moves, and special events.
Manage and process hardware warranty claims and issues, and facilitate warranty repairs with third-party vendors.
Maintain accurate records of user requests and incidents in the IT Service Management System.
Perform other duties as required.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
Target Salary Range $72,000 - $90,000 if located in Washington DC Qualifications
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources).
Education and/or Experience:
Required:
Bachelor's degree or equivalent work experience
A minimum of 4 years of experience providing direct and exceptional user support in a high performance culture, including:
Practical, working knowledge of how to support and troubleshoot Zoom, Intune, Okta, ProofPoint, O365 Applications (Outlook, Word, PowerPoint, SharePoint, Teams), NetDocs, Citrix, ServiceNow
Experience supporting Windows-based computers, including Microsoft Windows 10/11
Experience supporting iOS, Android and MDM solutions
Experience working with vendors on support cases
Preferred:
Law Firm or Professional Services experience
A+, ITIL and Microsoft Office Application certifications
PowerAutomate/PowerShell/Python scripting
Experience with RPA tools, Microsoft Graph and Microsoft PowerApps
Knowledge of AI Prompt Engineering, with an understanding of how to craft effective prompts to optimize interactions with AI tools
Other Skills and Abilities:
The following will also be required of the successful candidate:
Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity Employer
#LI-EC1
$72k-90k yearly Auto-Apply 1d ago
Customer Technical Support Specialist (Help Desk)
CSA Global LLC 4.3
Support specialist job in Dahlgren, VA
Job DescriptionDescription:
Client Solution Architects (CSA) is currently seeking a Customer Technical to support a program at Dahlgren Naval Base.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent upon award.
How Role will make an impact:
Support using help desk tool such as BMC's Remedy and ServiceNow
Requirements:
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC's Remedy and ServiceNow.
This position is required to be designated as IAT II level
$42k-78k yearly est. 1d ago
Help Desk Technician 4
Telos Corporation 4.6
Support specialist job in Ashburn, VA
The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management.
Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!
We are seeking a Helpdesk Agent / Technician to join our customer support team in a Department of Defense (DoD) environment. You will be responsible for taking technical calls from military end users with the goal of resolving the problem over the phone. Otherwise you will dispatch spare parts and track delivery / operational status of the system.
We're always on the lookout for exceptional (Job Title) to join our growing team. This is an evergreen job posting intended to build a pipeline of talented individuals for future openings across multiple teams.
Responsibilities:
* Provides Tier II and III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve technical support issues for end-users of the organization's products and services.
* Uses automated information systems to analyze routine situations.
* Reviews incoming requests (both computer generated and verbal) sort, code, and prioritize for proper action.
* Resolves problems or contacts more senior technical support as necessary.
* Supports users by fulfilling individual requests for support or replacement parts in the utilization of the various systems available.
* Conducts technical research for source of information required in support of request for information related to ongoing programs.
* Instructs users in the use of systems specific to the government contract.
* Interacts with other team members, such as network services, engineering, and/or information systems to restore services and/or identify and correct the core problem.
* Meet all contractual SLAs (service level agreements) and AQLs (acceptable quality levels).
Job Requirements
Qualifications:
* High School Diploma w/ 4-5 years of experience minimum
* Experience with ServiceNow is preferred but not required
* An active DoD Secret Clearance is required or the ability to obtain. Preference will be given to those applicants with an active DoD Secret Clearance
* Minimum IAT Level II certification in accordance with DoD 8570.01-M (Security+ CE certification or higher) required
* Strong written and verbal communications skills and the ability to interact with people at all levels are required
* A professional attitude regarding attention to detail and customer service and excellent organizational skills are required.
Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment,
Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States.
Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at **************. If you require relay service assistance, please click on the following link to review information on your state's relay service: *************************************************
Telos Corporation is an EEO/AA employer.
Job Type
Full-Time
Location
Ashburn, VA 20147 US (Primary)
Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$53k-80k yearly est. 60d+ ago
Tier 1, 2 and 3 Help Desk Support
ÁBaco Strategy 4.5
Support specialist job in Fairfax, VA
Ábaco Strategy is a certified Virginia Minority-Owned and Woman-Owned for-profit business, based out of Leesburg, Virginia's HUBZone. We specialize in Process Improvement, IT Service Management, CMMI, PMBOK , Program/Project Management, IT Governance, Risk Management and Compliance (GRC).
We partner with our commercial and government customers to assess their organizational capabilities and help them improve the process, quality and performance of their organizations.
Ábaco's experienced personnel is certified in ITIL v3, ISO 9001, ISO 20000-1, ISO/IEC 27001, CMMI v1.3 and other relevant continual improvement models.
Our consultants have proven experience implementing continuous improvement frameworks that enhance organizational maturity and process capabilities.
Job Description
General Information
Location: Fort Belvoir
Industry: Information Technology
Required degree: 4 year degree
Minimum Requirements:
· An active Top Secret Clearance w/ SCI is required.
· A Security+ OR CASP certification is required.
· Bachelor's degree in Computer Science, Information Technology, Cyber Security or related fields is “highly desirable.”
· Tier 1: 1-3 years of industry experience in providing level I & II IT Help Desk support to end users in a micro processor-based networked environment.
· Tier 2: 3-5 years of experience in the aforementioned.
· Tier 3: 6+ years of experience in the aforementioned.
· Demonstrated experience in interacting with senior analysts and engineers to identify and resolve core problems.
· Knowledge of various desktop and notebook applications including Windows 7. MS Office 2007/2010, Adobe Pro, WebEx, and Remedy ticketing system
· Experience in providing remote technical assistance
· Customer-centric and able to handle requests in a timely manner
· Excellent oral/written communications skills
· Willingness to work in a collaborative team-oriented environment
Abaco is an EOE/Affirmative Action Employer. We understand the value of diversity and its impact on a high performance culture. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. We are a military friendly organization and veterans are encouraged to apply. Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States.
As a HUBZone certified company, we encourage applicants who live in HUBZones, as designated by the Small Business Administration (SBA). For more information visit ******************************** .
Thank you for considering us for employment.
For more information about us please visit: *********************
Qualifications
IT Help Desk, IT Support
Additional Information
An active Top Secret Clearance w/ SCI is required.
A Security+ OR CASP certification is required.
$46k-87k yearly est. 60d+ ago
System Support Specialist (Electro-Mechanical with PLC Experience)
Dow Jones 4.0
Support specialist job in Silver Spring, MD
About the Team: This team is part of the Print Operations Group. About the Role The White Oak plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in White Oak, Maryland and report to the Technology Service Manager.
You Will:
+ Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls.
+ Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope.
+ Provide PC support including Windows operating system and basic networking.
+ Have the willingness and ability to work nights, weekends, and holidays.
You Have:
+ 3-5 years of electro-mechanical experience.
+ Prioritization and time management skillsets.
+ Ability to communicate effectively, both written and oral.
+ A technical degree, or equivalent military training, or equivalent experienceis preferred.
Our Benefits
+ Comprehensive Healthcare Plans
+ Paid Time Off
+ Retirement Plans
+ Comprehensive Medical, Dental and Vision Insurance Plans
+ Education Benefits
+ Paid Maternity and Paternity Leave
+ Family Care Benefits
+ Subscription Discounts
+ Employee Referral Program
\#LI-Onsite
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Print Operations
Job Category: IT, Telecom & Internet
Union Status:
Non-Union role
Pay Range: $70,000 - $85,000
We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Req ID: 49769
$70k-85k yearly 18d ago
Senior Support Specialist (Mid-Atlantic Region)
Winncompanies 4.0
Support specialist job in Washington, DC
WinnCompanies is looking for a motivated Senior SupportSpecialist to join our Mid-Atlantic Regional corporate team. In this role, you will provide hands-on operational support to assigned communities, addressing lease-ups, compliance, staffing gaps, and other property-level challenges. The ideal candidate will also support and travel (up to 95%) to various sites assisting with day-to-day operations, training, and implementation of company standards.
The salary range for this opportunity is $73,000.00 to $85,000.00 annually dependent on experience. Please note the selected candidate will adhere to the following schedule: Monday through Friday from 9:00AM to 5:00PM which is dependent on certain on-site hours.
Responsibilities:
Provide on-site operational support to communities facing staffing shortages or operational challenges, including leasing, rent collection, HUD/LIHTC compliance, marketing and physical inspections.
Carry out specialized compliance projects at properties requiring intensive support (ex. catching up on large volumes of past-due resident recertifications to restore compliance.
Conduct full recertification cycles in response to programmatic changes (e.g., funding shifts, regulatory updates).
Travel extensively to perform documentation reviews providing hands-on assistance to meet deadlines and avoid regulatory penalties.
Play a key role in lease-up efforts at new or transitioning communities.
Provide on-site leasing support to help meet occupancy goals and timelines.
Ensure compliance with HUD/LIHTC requirements during lease-up phases, including documentation and recertifications.
Work closely with site teams and support departments to facilitate a smooth lease-up process.
Support WinnSTART / STOP processes, including, but not limited to: property setup tasks, vendor coordination and onboarding support to ensure smooth transitions.
Participate in due diligence activities such as lease file audits and physical inspections.
Contribute to documentation and analysis of findings to support operational readiness.
Facilitate training efforts for on-site staff, focusing on operational procedures, compliance standards and customer service excellence.
Requirements:
High school diploma or GED equivalent.
1-3 years of relevant work experience.
1-3 years of supervisory / management experience.
2 years of experience in affordable multi-family property management.
This role is has a 95% travel requirement.
Strong understanding of HUD / LIHTC programs.
Proven marketing and leasing experience at market rate multifamily communities is a plus.
A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web based applications.
Ability to produce complex documents, maintain databases and perform analysis.
Excellent customer service skills.
Outstanding verbal and written communication skills.
Ability to manage multiple assignments and tasks.
Ability to collaborate with various stakeholders across the organization.
Preferred Qualifications:
Bachelor's degree.
Previous experience with property management software's such as Yardi or RealPage OneSite.
$73k-85k yearly 11d ago
IT Business Support Specialist T2
Spry Methods 4.3
Support specialist job in Herndon, VA
Job DescriptionWho We're Looking For (Position Overview:) Spry Methods is actively seeking an IT Business SupportSpecialist to join our team in Herndon, VA. The IT Business SupportSpecialist plays a key role in supporting Corporate IT projects and strategic initiatives through effective communication, coordination, and documentation. This position is ideal for someone early in their IT or project management career who thrives in a collaborative environment and enjoys translating technical work into business-friendly resources.
In addition to supporting large-scale projects, the IT Business SupportSpecialist will also independently lead smaller IT initiatives or communications-focused projects from planning to execution. They will contribute to enhancing internal engagement and streamlining how IT services are delivered and communicated across the organization.What Your Day-To-Day Looks Like (Position Responsibilities):
Assist in organizing, tracking, and executing Corporate IT projects and operational initiatives.
Independently manage smaller-scale projects and initiatives, including planning, stakeholder coordination, delivery tracking, and post-implementation documentation.
Draft, edit, and distribute IT communications, internal articles, newsletters, and updates to business stakeholders.
Maintain and update SharePoint sites, FAQs, knowledge base articles, internal IT documents, and other user-facing resources.
Coordinate with cross-functional teams to collect project updates, track action items, and ensure timely follow-ups.
Support user engagement efforts and contribute to the design of enablement campaigns and adoption strategies for new technologies.
Help organize meetings, create agendas, take notes, and track project decisions and deliverables.
Create simple visual aids such as timelines, charts, and infographics to support project documentation and updates.
Provide support for planning and coordinating IT team-building activities, recognition efforts, and internal events, contributing to a positive team culture and enhancing collaboration across departments.
What You Need to Succeed (Minimum Requirements):
Bachelor's degree in Information Technology, Business, or related field.
1-3 years of experience in a support, coordinator, or junior project management role (ideally in an IT or business operations environment).
Strong written and verbal communication skills, with the ability to translate technical topics into user-friendly content.
Proficiency with Microsoft 365 applications (Outlook, Teams, Word, PowerPoint, Excel, SharePoint).
Detail-oriented with excellent organizational and time-management skills.
Comfortable juggling multiple tasks in a fast-paced, collaborative setting.
Self-starter with a willingness to learn and contribute across multiple projects.
*MUST be a US citizen and ONLY hold US Citizenship*
Ideally, You Also Have (Preferred Qualifications):
Familiarity with Agile methodology and project workflows (e.g. Scrum); ability to work in fast-paced, iterative environments.
Experience using project management tools (e.g., Microsoft Planner, Project, or similar).
Familiarity with content design or internal communications practices.
Experience with SharePoint site editing or knowledge base curation.
Basic understanding of IT operations, systems, etc.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
$63k-101k yearly est. 24d ago
Helpdesk Technician 3 - Annapolis Junction, MD
Avid Technology Professionals 4.7
Support specialist job in Annapolis, MD
High School/GED with nine (9) years of experience. Equivalent education and experience: Associate degree and seven (7) years of experience.
How much does a support specialist earn in Hybla Valley, VA?
The average support specialist in Hybla Valley, VA earns between $29,000 and $80,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in Hybla Valley, VA
$49,000
What are the biggest employers of Support Specialists in Hybla Valley, VA?
The biggest employers of Support Specialists in Hybla Valley, VA are: