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The differences between support specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support specialist and a client support specialist. Additionally, a support specialist has an average salary of $40,782, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a support specialist include customer service, patients and mental health. The most important skills for a client support specialist are customer service, client support, and client service.
| Support Specialist | Client Support Specialist | |
| Yearly salary | $40,782 | $39,585 |
| Hourly rate | $19.61 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 125,740 | 136,163 |
| Job satisfaction | 3 | - |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A support specialist is responsible for assisting technical and administrative support, depending on the business need. Support specialists must have extensive knowledge of the services of the organization they work for to assist customers with their inquiries and resolve complaints efficiently. A support specialist maintains documents of issue resolution, providing recommendations to improve business strategies and procedures. Support specialists must be well-versed on technology systems, perform basic troubleshooting, and secure databases. They should also have impeccable customer service and communication skills to attend with customers' needs and requests.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Support specialists and client support specialists have different pay scales, as shown below.
| Support Specialist | Client Support Specialist | |
| Average salary | $40,782 | $39,585 |
| Salary range | Between $25,000 And $64,000 | Between $29,000 And $53,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | New York | New York |
| Best paying company | Microsoft | NTT Data International L.L.C. |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a support specialist and a client support specialist in terms of educational background:
| Support Specialist | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 52% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between support specialists' and client support specialists' demographics:
| Support Specialist | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 38.4% Female, 61.6% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.4% White, 56.4% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |