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The differences between systems support specialists and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a systems support specialist and a client support specialist. Additionally, a systems support specialist has an average salary of $61,744, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a systems support specialist include customer service, troubleshoot and technical support. The most important skills for a client support specialist are customer service, client support, and client service.
| Systems Support Specialist | Client Support Specialist | |
| Yearly salary | $61,744 | $39,585 |
| Hourly rate | $29.68 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 159,364 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A systems support specialist is responsible for assisting end-users on system issues, including network configuration and improving network infrastructure. System support specialists implement network strategies alongside the whole technology team to boost the system's efficiency and optimal performance. They create resolution reports for reference and write recommendations to prevent system defects and inconsistencies. A systems support specialist also handles network installations and upgrades, requiring them to have excellent technical skills and knowledge of programming languages.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Systems support specialists and client support specialists have different pay scales, as shown below.
| Systems Support Specialist | Client Support Specialist | |
| Average salary | $61,744 | $39,585 |
| Salary range | Between $41,000 And $91,000 | Between $29,000 And $53,000 |
| Highest paying City | Centreville, VA | New York, NY |
| Highest paying state | Virginia | New York |
| Best paying company | Koch Industries | NTT Data International L.L.C. |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a systems support specialist and a client support specialist in terms of educational background:
| Systems Support Specialist | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between systems support specialists' and client support specialists' demographics:
| Systems Support Specialist | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.4% Female, 26.6% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |