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The differences between systems support specialists and customer support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a systems support specialist and a customer support analyst. Additionally, a customer support analyst has an average salary of $65,147, which is higher than the $61,744 average annual salary of a systems support specialist.
The top three skills for a systems support specialist include customer service, troubleshoot and technical support. The most important skills for a customer support analyst are customer service, customer support, and technical support.
| Systems Support Specialist | Customer Support Analyst | |
| Yearly salary | $61,744 | $65,147 |
| Hourly rate | $29.68 | $31.32 |
| Growth rate | 10% | 10% |
| Number of jobs | 159,364 | 116,811 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A systems support specialist is responsible for assisting end-users on system issues, including network configuration and improving network infrastructure. System support specialists implement network strategies alongside the whole technology team to boost the system's efficiency and optimal performance. They create resolution reports for reference and write recommendations to prevent system defects and inconsistencies. A systems support specialist also handles network installations and upgrades, requiring them to have excellent technical skills and knowledge of programming languages.
A customer support analyst is responsible for assisting customers with their service issues, responding to their inquiries and concerns, and resolving their complaints. Customer support analysts strategize techniques in improving the customer's experience by providing outstanding customer services. They also review quality audits and logs to determine the efficiency and effectiveness of services and modify procedures as needed. A customer support analyst must have excellent communication and organizational skills to look for customer solutions that would highly improve the company's reputation to the market.
Systems support specialists and customer support analysts have different pay scales, as shown below.
| Systems Support Specialist | Customer Support Analyst | |
| Average salary | $61,744 | $65,147 |
| Salary range | Between $41,000 And $91,000 | Between $42,000 And $99,000 |
| Highest paying City | Centreville, VA | San Francisco, CA |
| Highest paying state | Virginia | New Jersey |
| Best paying company | Koch Industries | SAP |
| Best paying industry | Technology | Technology |
There are a few differences between a systems support specialist and a customer support analyst in terms of educational background:
| Systems Support Specialist | Customer Support Analyst | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between systems support specialists' and customer support analysts' demographics:
| Systems Support Specialist | Customer Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.4% Female, 26.6% | Male, 59.9% Female, 40.1% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 13.1% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |