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The differences between systems support specialists and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a systems support specialist and a technician support tier. Additionally, a systems support specialist has an average salary of $61,744, which is higher than the $54,889 average annual salary of a technician support tier.
The top three skills for a systems support specialist include customer service, troubleshoot and technical support. The most important skills for a technician support tier are customer service, technical support, and phone calls.
| Systems Support Specialist | Technician Support Tier | |
| Yearly salary | $61,744 | $54,889 |
| Hourly rate | $29.68 | $26.39 |
| Growth rate | 10% | 10% |
| Number of jobs | 159,364 | 109,671 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 37% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A systems support specialist is responsible for assisting end-users on system issues, including network configuration and improving network infrastructure. System support specialists implement network strategies alongside the whole technology team to boost the system's efficiency and optimal performance. They create resolution reports for reference and write recommendations to prevent system defects and inconsistencies. A systems support specialist also handles network installations and upgrades, requiring them to have excellent technical skills and knowledge of programming languages.
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
Systems support specialists and technician support tiers have different pay scales, as shown below.
| Systems Support Specialist | Technician Support Tier | |
| Average salary | $61,744 | $54,889 |
| Salary range | Between $41,000 And $91,000 | Between $38,000 And $78,000 |
| Highest paying City | Centreville, VA | Benicia, CA |
| Highest paying state | Virginia | New York |
| Best paying company | Koch Industries | Scantron |
| Best paying industry | Technology | Technology |
There are a few differences between a systems support specialist and a technician support tier in terms of educational background:
| Systems Support Specialist | Technician Support Tier | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between systems support specialists' and technician support tiers' demographics:
| Systems Support Specialist | Technician Support Tier | |
| Average age | 42 | 42 |
| Gender ratio | Male, 73.4% Female, 26.6% | Male, 73.1% Female, 26.9% |
| Race ratio | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.0% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |