Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between team leaders and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a team leader and a customer service leader. Additionally, a team leader has an average salary of $68,817, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a team leader include customer service, ladders and patients. The most important skills for a customer service leader are POS, sales floor, and store management.
| Team Leader | Customer Service Leader | |
| Yearly salary | $68,817 | $33,791 |
| Hourly rate | $33.09 | $16.25 |
| Growth rate | 8% | -4% |
| Number of jobs | 197,336 | 301,338 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 39% |
| Average age | 43 | 47 |
| Years of experience | 6 | 6 |
Team leaders are responsible for managing a team for a specific project or work component. They primarily guide the team members and ensure that they are still working towards the set goals. Team leaders create strategies to reach goals, cascade the goals and strategies to team members, assign tasks, conduct periodic check-ups on the roadmap towards the goals, foster an engaging work environment, motivate and coach team members, monitor team performance, evaluate the strategies and come up with mitigating plans as needed. They are also responsible for reporting the team's progress to higher management.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Team leaders and customer service leaders have different pay scales, as shown below.
| Team Leader | Customer Service Leader | |
| Average salary | $68,817 | $33,791 |
| Salary range | Between $37,000 And $126,000 | Between $27,000 And $41,000 |
| Highest paying City | New York, NY | Tacoma, WA |
| Highest paying state | Alaska | Washington |
| Best paying company | Ropes & Gray | University of California, Berkeley |
| Best paying industry | - | Transportation |
There are a few differences between a team leader and a customer service leader in terms of educational background:
| Team Leader | Customer Service Leader | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | SUNY College of Technology at Delhi | California State University - Bakersfield |
Here are the differences between team leaders' and customer service leaders' demographics:
| Team Leader | Customer Service Leader | |
| Average age | 43 | 47 |
| Gender ratio | Male, 55.0% Female, 45.0% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 8.9% Unknown, 4.7% Hispanic or Latino, 17.0% Asian, 7.2% White, 61.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 9% | 8% |