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Team manager vs customer experience manager

The differences between team managers and customer experience managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a team manager and a customer experience manager. Additionally, a team manager has an average salary of $82,017, which is higher than the $75,178 average annual salary of a customer experience manager.

The top three skills for a team manager include patients, taking care and project management. The most important skills for a customer experience manager are POS, customer engagement, and front end.

Team manager vs customer experience manager overview

Team ManagerCustomer Experience Manager
Yearly salary$82,017$75,178
Hourly rate$39.43$36.14
Growth rate--4%
Number of jobs96,61580,739
Job satisfaction-4
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 60%
Average age4747
Years of experience66

What does a team manager do?

Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise. It is their duty to make sure that the team's objectives are fully understood by all members and that they work closely to fulfill them. They must ensure that all of their members are working towards a common goal through constant monitoring. To manage the team, they may utilize certain principles, such as the SMART principle. They also train members to see to it that their goals are distinct, measurable, attainable, and timely.

What does a customer experience manager do?

A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers. Typically, they focus on designing & improving the customer experience. They also build solid relationships with clients that are fostered by collecting customer feedback in real-time and incorporate the feedback into the sales process to improve the overall customer experience.

Team manager vs customer experience manager salary

Team managers and customer experience managers have different pay scales, as shown below.

Team ManagerCustomer Experience Manager
Average salary$82,017$75,178
Salary rangeBetween $44,000 And $152,000Between $41,000 And $137,000
Highest paying CityNew York, NYSan Francisco, CA
Highest paying stateAlaskaWashington
Best paying companyMetaLatham & Watkins
Best paying industry--

Differences between team manager and customer experience manager education

There are a few differences between a team manager and a customer experience manager in terms of educational background:

Team ManagerCustomer Experience Manager
Most common degreeBachelor's Degree, 63%Bachelor's Degree, 60%
Most common majorBusinessBusiness
Most common collegeCalifornia State University - BakersfieldCalifornia State University - Bakersfield

Team manager vs customer experience manager demographics

Here are the differences between team managers' and customer experience managers' demographics:

Team ManagerCustomer Experience Manager
Average age4747
Gender ratioMale, 55.9% Female, 44.1%Male, 38.6% Female, 61.4%
Race ratioBlack or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.8% Asian, 5.8% White, 61.0% American Indian and Alaska Native, 0.7%Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.3% Asian, 5.5% White, 60.2% American Indian and Alaska Native, 0.6%
LGBT Percentage8%8%

Differences between team manager and customer experience manager duties and responsibilities

Team manager example responsibilities.

  • Build and manage narcotics trafficking/use database in Unix base setting.
  • Facilitate appropriate usage and allocation of skil visits via authorization process for manage care insure patients.
  • Manage and coordinate care of medical and psychiatric patients with accountability for cost effective quality outcome.
  • Lead project team supporting Massachusetts payroll tax initiative, ensuring statutory information are captured and report.
  • Manage contact center performance to avoid financial penalty, efficiently driving client desire productivity results, meeting KPIs.
  • Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
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Customer experience manager example responsibilities.

  • Manage the daily schedule and logistics for field technicians to achieve both cost effectiveness and company profitability.
  • Manage corporate Lexus training for all eligible associates at the dealership level.
  • Launch, manage, and edit web content of store s Facebook page.
  • Handle administrative duties, maintain employee files, hire new employees, and manage payroll and employee scheduling.
  • Manage medical profession clients and supervise staff in the preparation of client financial statements, Medicare cost reports and tax returns.
  • Work within standing orders to help patients effectively manage their diabetes though medications and other specialty consultations.
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Team manager vs customer experience manager skills

Common team manager skills
  • Patients, 10%
  • Taking Care, 6%
  • Project Management, 5%
  • Performance Management, 4%
  • Leadership, 4%
  • Direct Reports, 4%
Common customer experience manager skills
  • POS, 20%
  • Customer Engagement, 17%
  • Front End, 15%
  • Product Knowledge, 7%
  • Customer Care, 6%
  • Customer Satisfaction, 4%

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