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The differences between team managers and customer experience managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a team manager and a customer experience manager. Additionally, a team manager has an average salary of $82,017, which is higher than the $75,178 average annual salary of a customer experience manager.
The top three skills for a team manager include patients, taking care and project management. The most important skills for a customer experience manager are POS, customer engagement, and front end.
| Team Manager | Customer Experience Manager | |
| Yearly salary | $82,017 | $75,178 |
| Hourly rate | $39.43 | $36.14 |
| Growth rate | - | -4% |
| Number of jobs | 96,615 | 80,739 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | 6 | 6 |
Team managers primarily manage the daily activities of their members. Their role includes setting targets, implementing guidelines, and supporting employees to solve any issues that may arise. It is their duty to make sure that the team's objectives are fully understood by all members and that they work closely to fulfill them. They must ensure that all of their members are working towards a common goal through constant monitoring. To manage the team, they may utilize certain principles, such as the SMART principle. They also train members to see to it that their goals are distinct, measurable, attainable, and timely.
A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers. Typically, they focus on designing & improving the customer experience. They also build solid relationships with clients that are fostered by collecting customer feedback in real-time and incorporate the feedback into the sales process to improve the overall customer experience.
Team managers and customer experience managers have different pay scales, as shown below.
| Team Manager | Customer Experience Manager | |
| Average salary | $82,017 | $75,178 |
| Salary range | Between $44,000 And $152,000 | Between $41,000 And $137,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | Alaska | Washington |
| Best paying company | Meta | Latham & Watkins |
| Best paying industry | - | - |
There are a few differences between a team manager and a customer experience manager in terms of educational background:
| Team Manager | Customer Experience Manager | |
| Most common degree | Bachelor's Degree, 63% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | California State University - Bakersfield |
Here are the differences between team managers' and customer experience managers' demographics:
| Team Manager | Customer Experience Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 55.9% Female, 44.1% | Male, 38.6% Female, 61.4% |
| Race ratio | Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 17.8% Asian, 5.8% White, 61.0% American Indian and Alaska Native, 0.7% | Black or African American, 9.6% Unknown, 4.8% Hispanic or Latino, 19.3% Asian, 5.5% White, 60.2% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 8% |