Team supervisor vs customer care supervisor

The differences between team supervisors and customer care supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a team supervisor and a customer care supervisor. Additionally, a team supervisor has an average salary of $58,718, which is higher than the $42,702 average annual salary of a customer care supervisor.

The top three skills for a team supervisor include direct supervision, safety procedures and sales associates. The most important skills for a customer care supervisor are customer satisfaction, process improvement, and corrective action.

Team supervisor vs customer care supervisor overview

	Team Supervisor	Customer Care Supervisor
Yearly salary	$58,718	$42,702
Hourly rate	$28.23	$20.53
Growth rate	-	-4%
Number of jobs	102,766	227,154
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 55%
Average age	47	47
Years of experience	6	6

What does a team supervisor do?

The responsibilities of a team supervisor depend on one's place or industry of employment. Most of the time, it is their role to oversee operations and work performance within the team, delegate tasks, set the budget and sales target, train new members of the workforce, and ensure to meet all goals while maintaining efficiency in all aspects. Furthermore, as a team supervisor, it is essential to lead and encourage the staff to their fullest potential and implement the workplace's policies.

What does a customer care supervisor do?

A customer care supervisor is responsible for handling customer representatives in providing the highest customer services for the customers by assisting their inquiries and concerns and resolving complaints. Customer care supervisors strategize efficient techniques to maximize the staff's productivity and performance by coaching the team regularly, identifying each member's strengths and weaknesses, and developing lesson plans to address those difficulties. They also work closely with the senior management to identify business opportunities and services that would generate more revenue resources for the business and increase profits.

Team supervisor vs customer care supervisor salary

Team supervisors and customer care supervisors have different pay scales, as shown below.

	Team Supervisor	Customer Care Supervisor
Average salary	$58,718	$42,702
Salary range	Between $37,000 And $92,000	Between $30,000 And $59,000
Highest paying City	Newark, NJ	-
Highest paying state	New Jersey	-
Best paying company	State Street	-
Best paying industry	-	-

Differences between team supervisor and customer care supervisor education

There are a few differences between a team supervisor and a customer care supervisor in terms of educational background:

	Team Supervisor	Customer Care Supervisor
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 55%
Most common major	Business	Business
Most common college	California State University - Bakersfield	California State University - Bakersfield

Team supervisor vs customer care supervisor demographics

Here are the differences between team supervisors' and customer care supervisors' demographics:

	Team Supervisor	Customer Care Supervisor
Average age	47	47
Gender ratio	Male, 58.6% Female, 41.4%	Male, 44.1% Female, 55.9%
Race ratio	Black or African American, 9.8% Unknown, 4.8% Hispanic or Latino, 18.4% Asian, 5.7% White, 60.7% American Indian and Alaska Native, 0.7%	Black or African American, 10.0% Unknown, 4.8% Hispanic or Latino, 18.7% Asian, 5.4% White, 60.5% American Indian and Alaska Native, 0.6%
LGBT Percentage	8%	8%

Differences between team supervisor and customer care supervisor duties and responsibilities

Team supervisor example responsibilities.

Manage a small group of people while effectively serving large amounts of food in small windows of time.
Accomplish requirements, allocating resources, scheduling and coordinating staff and assure accuracy of payroll.
Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Represent the payer side of WA Medicaid in medical necessity reviews against plan benefits.
Vacuum, mop, buffer floors, clean windows, take out trash, clean computer room.
Prepare PowerPoint presentations to present team metrics.

Customer care supervisor example responsibilities.

Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
Conduct team member annual evaluations, disciplinary actions and reconcile weekly payroll.
Monitor and conduct activities in accordance to HIPPA standards.
Train on HIPPA to protect members privacy at all times.
Ensure member privacy and confidentiality in accordance with HIPAA regulations/ laws.
Supervise assigned agents' payroll and correct incorrect entries to assure payroll accuracy.

Team supervisor vs customer care supervisor skills

Common team supervisor skills

Direct Supervision, 9%
Safety Procedures, 7%
Sales Associates, 6%
Lead Generation, 6%
Store Operations, 6%
Excellent Interpersonal, 5%

Common customer care supervisor skills

Customer Satisfaction, 6%
Process Improvement, 6%
Corrective Action, 6%
Customer Complaints, 5%
Quality Standards, 5%
Work Ethic, 5%

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Team Supervisor
Team Supervisor vs Customer Care Supervisor

Updated January 8, 2025

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