Technical assistant jobs in West Virginia - 63 jobs
RT Level II Technician (CR and/or DR a plus)
Rockwood 4.3
Technical assistant job in West Virginia
Acuren is seeking RT Level II Technicians for operations in Ona, WV and surrounding areas. THIS WILL BE A CALLOUT POSITION.
SIGN-ON BONUS AND RELOCATION ASSISTANCE FOR QUALIFIED APPLICANTS.
Responsibilities
Set up and calibrate nondestructive testing equipment
Conduct tests to ensure quality or detect discontinuities (defects) using NDT methods of inspection
Establish techniques for proper examination of objects under inspection, ensuring strict adherence to safety regulations
Apply testing criteria in accordance with applicable specifications or standards and evaluate results
Interpret radiographs, cathode ray tube (CRT) or digital readouts, conductivity meters and visual indicators
Organize and report test results
Perform specialized inspections
May instruct and supervise others
Perform other job-related tasks as assigned by management
Requirements
High School Diploma or equivalent
Some college preferred
Certified Level II RT (CR and/or DR a plus)
Technical background in NDT methods and procedures
Demonstrated ability to effectively perform assigned NDT tasks and interpret results of inspections
Knowledge of NDT equipment
Experience in report writing
Benefits
Competitive salary
Medical, dental, vision, and supplemental insurance
401K Plan
Paid Holidays
Paid Time Off
Company Overview
Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a
Higher Level of Reliability
, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.
Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments.
Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees. #LI-BE1
$29k-42k yearly est. Auto-Apply 36d ago
Looking for a job?
Let Zippia find it for you.
MRI Tech Assistant
Radiology Partners 4.3
Technical assistant job in Wheeling, WV
RAYUS now offers DailyPay! Work today, get paid today!
RAYUS Radiology is looking for a Technologists Assistant to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Technologists Assistant, you will be responsible for assisting/supporting the Technologists in a variety of ways (based on need), allowing the Technologists patient schedules to remain on time. This role is also responsible for ensuring that the scanning area runs smoothly, is maintained and kept organized. This is a per diem position working days/evenings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(70%) Technologist Assistance
Monitors schedules for all modalities, arthrograms, and image scans, adjusting as necessary and keeping technologists informed of changes.
Greets and escorts patients to changing room; briefly explains procedure
Prepares patient jackets and compiles films putting them together in appropriate jacket according to date and number
Assists technologists in room set up between patients, including putting proper coil on table, putting previous coil away and changing table sheet
Prepares the next patient for scanning before the current patient completes their procedure to optimize scheduling.
Restores and networks all previous exams for next day's returning patients
(20%) Cleaning & Organization
Stocks and cleans work and control areas and MRI room(s)
Ensures that all patient imaging areas are stocked and organized in a neat and tidy manner
Cleans and stocks patient prep room and patient restroom
Stocks linen and empties laundry at the end of the night
Organizes and cleans supply closet and computer rooms
Organizes radiologist reading area after radiologist has left for the day
Checks with technologists of all modalities, Medical Records and/or Front Office team members to assist with any additional duties as needed
(5%) Other Duties as Assigned
Projects, tasks, etc.
$28k-35k yearly est. 3d ago
Library Assistant II/Teen and Technology - Main Library
Kanawha County Public Library 3.9
Technical assistant job in West Virginia
The Library Assistant II - Teen & Technology actively supports the Library's mission and objectives through performing tasks and functions related to serving the public within assigned areas of responsibility.
$32k-44k yearly est. 14d ago
RT Level II Technician (CR and/or DR a plus)
Acuren 4.4
Technical assistant job in Barboursville, WV
Acuren is seeking RT Level II Technicians for operations in Ona, WV and surrounding areas. THIS WILL BE A CALLOUT POSITION. SIGN-ON BONUS AND RELOCATION ASSISTANCE FOR QUALIFIED APPLICANTS. Responsibilities * Set up and calibrate nondestructive testing equipment
* Conduct tests to ensure quality or detect discontinuities (defects) using NDT methods of inspection
* Establish techniques for proper examination of objects under inspection, ensuring strict adherence to safety regulations
* Apply testing criteria in accordance with applicable specifications or standards and evaluate results
* Interpret radiographs, cathode ray tube (CRT) or digital readouts, conductivity meters and visual indicators
* Organize and report test results
* Perform specialized inspections
* May instruct and supervise others
* Perform other job-related tasks as assigned by management
Requirements
* High School Diploma or equivalent
* Some college preferred
* Certified Level II RT (CR and/or DR a plus)
* Technical background in NDT methods and procedures
* Demonstrated ability to effectively perform assigned NDT tasks and interpret results of inspections
* Knowledge of NDT equipment
* Experience in report writing
Benefits
* Competitive salary
* Medical, dental, vision, and supplemental insurance
* 401K Plan
* Paid Holidays
* Paid Time Off
Company Overview
Acuren is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, Acuren provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services.
Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. Acuren employs over 4,000 dedicated professionals supporting the mechanical integrity and inspection programs of the world's largest industrial segments.
Acuren is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality and professionalism, Acuren strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees. #LI-BE1
$22k-36k yearly est. Auto-Apply 35d ago
NSIP Post Bachelors Research Associate Internship - Emerging Threats & Technologies Division
Pacific Northwest National Laboratory 4.5
Technical assistant job in Charleston, WV
At PNNL, our core capabilities are divided among major departments that we refer to as Directorates within the Lab, focused on a specific area of scientific research or other function, with its own leadership team and dedicated budget. Our Science & Technology directorates include National Security, Earth and Biological Sciences, Physical and Computational Sciences, and Energy and Environment. In addition, we have an Environmental Molecular Sciences Laboratory, a Department of Energy, Office of Science user facility housed on the PNNL campus.
The Emerging Threats and Technologies Division, part of the National Security Directorate, consists of over 400 scientists, engineers, and analysts with backgrounds in cyber, nuclear, intelligence, policy, data science, and other fields. We work in interdisciplinary project teams to provide innovative concepts that integrate policy, analytics, science, and technology into unique solutions.
Protecting U.S. residents and visitors is among our nation's highest priorities. As adversaries gain access to sophisticated technologies and materials, the threats grow more dynamic and complex-from cyber and nuclear to chemical and biological weapons of mass effect and other forms of terrorism. The PNNL national security mission employs our researchers, tools, and technologies to play a key role in advancing the ability to identify and secure nuclear materials, detect weapons of mass effect, manage nonproliferation treaties, secure our nation's borders, and protect critical infrastructures. PNNL's scientific discovery and capabilities-rooted in innovative theory, methods, algorithms, and tools-are enabling stronger, more resilient technologies and systems to safeguard national security. Coupled with decades of radiological and nuclear materials expertise, advanced computing and threat analysis capabilities, and a broad fundamental science base, we are identifying and countering emerging threats that have significant impact at home and around the globe.
To learn more:
*************************************************
******************************************************
**Responsibilities**
PNNL is seeking Research Associates for assignments within the National Security Internship Program (NSIP). The Emerging Threats & Technologies Division is looking for individuals who have a passion for solving critical national challenges using advanced techniques.
Research Associates will engage with complex problems across national security, energy, and science, applying rigorous analysis and innovative research methods to deliver impactful solutions that help keep our nation safe and secure.
Research Associate appointments may be aligned with one of the following technical groups: Cyber Resilience Foundations, Cyber Risk Reduction, Innovative Security Solutions, Global Research Analysis, Strategic Threat Analysis, or Mission Alignment.
**Cyber Resilience Foundations:** The Cyber Resilience Foundations group works with government and private sector stakeholders to quickly adapt to new technology spaces, understand how their introduction into specialized domains affects system security postures, and create solutions to improve their resilience to new technologies.
Disciplines: Cyber Security Research, Cyber Security Engineering, IT/OT, Software Development, Network Architecture.
**Cyber Risk Reduction:** The Cyber Risk Reduction group performs applied research leveraging PNNL capabilities in hardware, software, and firmware security to benefit sectors critical to national security by figuring out how to deconstruct, evaluate, and improve complex systems and develop tools, practices, and skills to meet these challenges.
Disciplines: Cybersecurity Engineering, Computer Engineering, Computer Science, and Network Administration
**Innovative Security Solutions:** The evolving technology landscape is transforming the realm of physical protection and incident response, presenting new challenges such as the convergence of physical and cybersecurity threats. These interconnected domains require innovative methods to safeguard IT systems, materials, and vital infrastructure from increasingly complex risks. The Innovative Security Solutions group addresses these challenges by providing critical solutions and support for securing key assets through conventional countermeasures, while also advancing techniques to navigate the complexities of blended security environments. By leveraging operational expertise in asset protection, the group tackles the intricacies of converged security by integrating cyber and physical threat assessments and developing mitigations that enhance the protection of nuclear material and critical infrastructure.
Disciplines: Cyber and Physical security, Hardware Vulnerability Assessment, Cyber Security Training
**Global Research Analysis:**
The Global Research Analysis group leverages national laboratory expertise in mission threats, science and technology, and cultural context to identify emerging and monitor existing technologies and provide decision makers the context and understanding critical to national security.
Disciplines: Nuclear Engineering, Physics, Cyber Security
**Strategic Threat Analysis:** The Strategic Threat Analysis (STA) group leverages partnerships around the world and expertise spanning multiple domains to address complex domestic and international security challenges. STA equips decision makers with nuanced insights and mitigation strategies in a rapidly evolving threat landscape shaped by emergent adversaries and technologies. Our experts bring a deep understanding of technical analysis, nonproliferation, risk and resilience, strategic trade controls, and regional affairs, delivering solutions that address gaps in legal frameworks, outdated approaches, and vulnerabilities within international systems and institutions.
Disciplines: Law and policy analysis, data analysis, nonproliferation, counterproliferation, finance/trade analysis
**Mission Alignment:**
Bringing together senior technical and strategic advisors as a division-level advisory body to help tune and execute strategy through dedicated leadership. Working across the division's capability areas to capture emerging programmatic opportunities, coach and mentor staff on strategy and business development, support the development and execution of division strategy, and develop strategic new sponsor relationships.
**Positions are available in Richland, WA and Seattle, WA, based on business need. Positions may also be performed remotely or on campus at PNNL based on business need. Participants will join the program as part of a cohort, with anticipated start dates in May or June 2026 for the summer cohort.**
******HOW TO APPLY******
To have a complete application package, the (2) listed items below are required and must be uploaded correctly per the steps below for consideration:
**Step 1:** Upload Resume or CV in "Resume" section only (note: If applying to multiple positions, the most recent resume uploaded will be used for all positions an applicant applies to).
**Step 2:** Upload a Cover Letter separately in "Additional Documents" section of the application titled "ET&T - Summer 2026 NSIP Cover Letter".
+ Cover letter should include: Statement of interest, reference relevant college courses, and relevant experience that may include extracurricular activities that have prepared you for this career.
If any of the components (resume and cover letter) are not uploaded per the instructions above, applications will be rejected and will no longer be considered. Electronic applications will be accepted until 5:00 p.m. (PST) on the posting close date.
**Qualifications**
Minimum Qualifications:
+ Candidates must have received a Bachelor's degree within the past 24 months or within the next 8 months from an accredited college or university Minimum overall GPA of 3.3 required.
Preferred Qualifications:
+ **Disciplines of Interest:** Cybersecurity, Cyber Security Engineering, Computer Science, Software Engineering, Information Technology, Information Systems, Network Engineering, Network Architecture, Network Security, Computer Engineering, Electrical Engineering, Systems Engineering, Information Assurance, Industrial Control Systems (ICS), Cyber-Physical Systems, Physical Security, Security Engineering, Risk Management, Homeland Security, Nuclear Engineering, Physics, Engineering Physics, Applied Science, Data Analytics, Data Science, Economics, Finance, International Relations, International Affairs, Security Studies, Public Policy, Law and Policy, Nonproliferation and International Security
**Hazardous Working Conditions/Environment**
Not applicable
**Additional Information**
This position involves access to sensitive systems and information. U.S. Citizenship is required. Pacific Northwest National Laboratory is subject to the Department of Energy Unclassified Foreign Visits & Assignments Program site, information, technologies, and equipment access requirements.
**Testing Designated Position**
This is not a Testing Designated Position (TDP).
**About PNNL**
Pacific Northwest National Laboratory (PNNL) is a world-class research institution powered by a highly educated, diverse workforce committed to the values of Integrity, Creativity, Collaboration, Impact, and Courage. Every year, scores of dynamic, driven people come to PNNL to work with renowned researchers on meaningful science, innovations and outcomes for the U.S. Department of Energy and other sponsors; here is your chance to be one of them!
At PNNL, you will find an exciting research environment and excellent benefits including health insurance, and flexible work schedules. PNNL is located in eastern Washington State-the dry side of Washington known for its stellar outdoor recreation and affordable cost of living. The Lab's campus is only a 45-minute flight (or ~3 hour drive) from Seattle or Portland, and is serviced by the convenient PSC airport, connected to 8 major hubs.
**Commitment to Excellence and Equal Employment Opportunity**
Our laboratory is committed to fostering a work environment where all individuals are treated with fairness and respect while solving critical challenges in fundamental sciences, national security, and energy resiliency. We are an Equal Employment Opportunity employer.
Pacific Northwest National Laboratory (PNNL) is an Equal Opportunity Employer. PNNL considers all applicants for employment without regard to race, religion, color, sex, national origin, age, disability, genetic information (including family medical history), protected veteran status, and any other status or characteristic protected by federal, state, and/or local laws.
We are committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures and in employment. If you need assistance or an accommodation due to a disability, contact us at **************** .
**Drug Free Workplace**
PNNL is committed to a drug-free workplace supported by Workplace Substance Abuse Program (WSAP) and complies with federal laws prohibiting the possession and use of illegal drugs.
If you are offered employment at PNNL, you must pass a drug test prior to commencing employment. PNNL complies with federal law regarding illegal drug use. Under federal law, marijuana remains an illegal drug. If you test positive for any illegal controlled substance, including marijuana, your offer of employment will be withdrawn.
**Security, Credentialing, and Eligibility Requirements**
As a national laboratory, PNNL is responsible for adhering to the Homeland Security Presidential Directive 12 (HSPD-12) and Department of Energy (DOE) Order 473.1A, which require new employees to obtain and maintain a HSPD-12 Personal Identify Verification (PIV) Credential. To obtain this credential, new employees must successfully complete the applicable tier of federal background investigation post hire and receive a favorable federal adjudication. The tier of federal background investigation will be determined by job duties and national security or public trust responsibilities associated with the job. All tiers of investigation include a declaration of illegal drug activities, including use, supply, possession, or manufacture within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws.
For foreign national candidates:
If you have not resided in the U.S. for three consecutive years, you are not eligible for the PIV credential and instead will need to obtain a favorable Local Site Specific Only (LSSO) Federal risk determination to maintain employment. Once you meet the three-year residency requirement thereafter, you will be required to obtain a PIV credential to maintain employment. The tier of federal background investigation required to obtain the PIV credential will be determined by job duties at the time you become eligible for the PIV credential.
**Mandatory Requirements**
Please be aware that the Department of Energy (DOE) prohibits DOE employees and contractors from having any affiliation with the foreign government of a country DOE has identified as a "country of risk" without explicit approval by DOE and Battelle. If you are offered a position at PNNL and currently have any affiliation with the government of one of these countries, you will be required to disclose this information and recuse yourself of that affiliation or receive approval from DOE and Battelle prior to your first day of employment.
**Rockstar Rewards**
**Regular Hourly:**
Employees are offered an employee assistance program and business travel insurance. Employees are eligible for the company funded pension plan and 401k savings plan, once eligibility requirements are met.
**Temporary Hourly:**
Employees are offered an employee assistance program and business travel insurance.
Click Here For Rockstar Rewards (******************************************
**Notice to Applicants**
PNNL lists the full pay range for the position in the job posting. Starting pay is calculated from the minimum of the pay range and actual placement in the range is determined based on an individual's relevant job-related skills, qualifications, and experience. This approach is applicable to all positions, with the exception of positions governed by collective bargaining agreements and certain limited-term positions which have specific pay rules.
As part of our commitment to fair compensation practices, we do not ask for or consider current or past salaries in making compensation offers at hire. Instead, our compensation offers are determined by the specific requirements of the position, prevailing market trends, applicable collective bargaining agreements, pay equity for the position type, and individual qualifications and skills relevant to the performance of the position.
**Minimum Salary**
USD $27.50/Hr.
**Maximum Salary**
USD $35.77/Hr.
$27.5-35.8 hourly 3d ago
IT Support Specialist
The Structures Company, LLC 4.1
Technical assistant job in Bridgeport, WV
JOB TITLE: IT Support Specialist PAY RATE: $35-39/hour
We are a national aerospace and defense staffing agency seeking highly qualified candidates for a position with a top-tier client.
Job Details:
Job Type: Contract (7-8 months with potential for extension)
Industry: Aerospace / Defense / Aviation
Benefits: Medical, dental, and vision (Cigna)
Perks: Bonus potential + Priority access via Tier 1 supplier
Openings Nationwide: Thousands of opportunities across the U.S.
Qualifying Questions:
Are you a U.S. person as defined under ITAR regulations?
Do you meet the educational and experience requirements for this role?
Can you commute to the job location or relocate if necessary?
Summary:
Demonstrate initiative and strong time management skills while managing ticket queues and supporting onsite staff
Administer and maintain Windows Server 2016+ environments
Provide end-user support for desktop operating systems and applications
Manage email administration tasks, including user accounts, permissions, password resets, and troubleshooting login/profile issues
Troubleshoot and triage alerts from system and network monitoring tools
Perform basic virtualization administration, including VM reboots, resource allocation, and architectural support
Support and maintain Active Directory, Group Policy, DNS, and DHCP
Troubleshoot Windows and mobile OS hardware and software issues
Support Remote Desktop Services and VPNs (SSL/IPSec)
Troubleshoot Microsoft 365 products (Exchange, SharePoint, OneDrive, Teams) using GUI and PowerShell
Assist with patching and vulnerability management
Support Microsoft Autopilot deployments
Provide intermediate support for backup and recovery solutions
Troubleshoot common remote access tools (e.g., RDP)
Maintain a basic understanding of core networking components
Create and maintain IT documentation and standards as technologies evolve
Support and troubleshoot audio/visual (A/V) systems and equipment
Requirements:
Bachelor's degree or equivalent combination of education and experience (e.g., 4+ years of relevant experience)
Minimum 1 year of IT experience (Helpdesk, Service Desk, or MSP environment)
Ability to lift up to 35 pounds
Ability to sit or stand for extended periods while working in an office environment
U.S. Person (export compliance requirement)
Preferred Qualifications:
CompTIA Security+ certification
MS-900 and/or AZ-900 certifications
Experience in a fast-paced environment, such as an MSP
Strong hands-on experience with Active Directory, Group Policy, DNS, and DHCP
Proficiency supporting Windows, mobile OS platforms, RDS, VPNs, and Microsoft 365
Familiarity with patching, vulnerability management, and backup solutions
Experience with Microsoft Autopilot
Strong A/V troubleshooting and support skills
About Us:
The Structures Company is a premier national aerospace and defense staffing agency specializing in contract, contract-to-hire, and direct hire placements. We deliver expert workforce solutions across engineering, IT, production, maintenance, and support roles.
As trusted partners to major aerospace OEMs and Tier 1 suppliers, we connect professionals with opportunities to grow and excel in the aviation and aerospace industries.
Eligibility Requirements:
Must be a U.S. Citizen, lawful permanent resident, or protected individual under 8 U.S.C. 1324b(a)(3) to comply with ITAR regulations.
Keywords: aerospace, aviation, engineering, maintenance, aircraft design, defense
Take your career to new heights-apply today!
$35-39 hourly 32d ago
Information Technology Support Specialist
Us Tech Solutions 4.4
Technical assistant job in Bridgeport, WV
+ We design, build, and fly advanced aircraft and enabling technologies. We are searching for a talented and self-motivated IT Support Specialist to help us advance the future of flight. + As an IT Support Specialist, you will play a crucial role in ensuring the smooth operation and security of our IT infrastructure.
+ You will maintain and improve the technical systems of our company to ensure all employees have the technology they need to complete their work, and the organization's important files and information remain safe and intact.
+ You will provide technical support to our staff, manage and maintain our systems, and contribute to the development of our IT processes and strategies.
**Job Description:**
+ Demonstrates initiative and possesses strong time management skills.
+ Efficiently manages ticket queues while providing support to onsite staff.
+ Proficient in administrating and maintaining Windows Server 2016 and above.
+ Possesses a high level of knowledge in supporting and managing desktop operating systems and applications.
+ Manages email administration tasks, including user management, account configuration, password resets, and troubleshooting login, profile, and permission issues.
+ Capable of troubleshooting and triaging monitoring system alerts for system and networking environments.
+ Basic virtualization administration skills, including rebooting virtual machines, resource allocation, and basic architecture knowledge.
+ Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
+ Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues.
+ Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
+ Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
+ Familiar with patch and vulnerability management.
+ Experience with Microsoft Autopilot.
+ Intermediate knowledge of Backup Solutions.
+ Proficient in troubleshooting common remote solutions such as RDP.
+ Basic understanding of core network components.
+ Maintains standards and documentation as products and technologies evolve.
+ Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.
**Minimum Requirements:**
+ Education/experience typically acquired through advanced education (e.g. Bachelor) or an equivalent combination of education and experience (e.g. 4 years' related work experience).
+ Minimum 1 year in IT (helpdesk/service desk/MSP)
**Preferred Requirements:**
+ Security+ (CompTIA Security+)
+ MS-900 / Client-900
+ Previous experience in a fast-paced environment, such as an MSP, is a plus
+ Strong understanding and experience in domain functionality, Active Directory services, Group Policy, DNS, and DHCP.
+ Skilled in troubleshooting Windows and Mobile OS-related hardware and software issues.
+ Proficient in troubleshooting Remote Desktop Services and VPN (SSL and IPSec).
+ Able to troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
+ Familiar with patch and vulnerability management.
+ Experience with Microsoft AutoPilot.
+ Intermediate knowledge of Backup Solutions.
+ Proficient in troubleshooting common remote solutions such as RDP.
+ Basic understanding of core network components.
+ Maintains standards and documentation as products and technologies evolve.
+ Proficient in audio/visual (A/V) skills, including troubleshooting and supporting A/V equipment and systems.
**About US Tech Solutions:**
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.
$28k-43k yearly est. 31d ago
Tier 2 Technical Support Operations Analyst
ASM Research, An Accenture Federal Services Company
Technical assistant job in Charleston, WV
The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform.
+ Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support.
+ Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2.
+ Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow.
+ Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed.
+ Be available for on-call 24x7x365 ongoing application support.
+ Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period.
+ Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well.
+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3.
+ Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs.
+ ServiceNow metrics reporting on ticket acknowledgements, resolution times and
**Minimum Qualifications**
+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
+ 4-6 years of experience in information technology, systems administration or other IT related field.
+ Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations.
+ Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired.
**Other Job Specific Skills**
+ Technical problem solving and implementer skills in application coding, infrastructure, or automation.
+ Effective communications (written and spoken).
+ Coordinates and tracks well across AFS and client technical and functional teams.
+ ServiceNow ITSM (desired not required).
+ ITIL (desired not required).
+ Data Analysis / Excel.
+ SQL Server Integration Services (SSIS).
+ T-SQL
+ MSFT SQL Server
+ Azure SQL Databases
+ Database Architecture
+ Extract, Transform and Load (ETL) data
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$87k - $115k
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$33k-58k yearly est. 45d ago
MRI Tech Assistant
Center for Diagnostic Imaging 4.3
Technical assistant job in Wheeling, WV
RAYUS now offers DailyPay! Work today, get paid today! RAYUS Radiology is looking for a Technologists Assistant to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Technologists Assistant, you will be responsible for assisting/supporting the Technologists in a variety of ways (based on need), allowing the Technologists patient schedules to remain on time. This role is also responsible for ensuring that the scanning area runs smoothly, is maintained and kept organized. This is a per diem position working days/evenings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(70%) Technologist Assistance
* Monitors schedules for all modalities, arthrograms, and image scans, adjusting as necessary and keeping technologists informed of changes.
* Greets and escorts patients to changing room; briefly explains procedure
* Prepares patient jackets and compiles films putting them together in appropriate jacket according to date and number
* Assists technologists in room set up between patients, including putting proper coil on table, putting previous coil away and changing table sheet
* Prepares the next patient for scanning before the current patient completes their procedure to optimize scheduling.
* Restores and networks all previous exams for next day's returning patients
(20%) Cleaning & Organization
* Stocks and cleans work and control areas and MRI room(s)
* Ensures that all patient imaging areas are stocked and organized in a neat and tidy manner
* Cleans and stocks patient prep room and patient restroom
* Stocks linen and empties laundry at the end of the night
* Organizes and cleans supply closet and computer rooms
* Organizes radiologist reading area after radiologist has left for the day
* Checks with technologists of all modalities, Medical Records and/or Front Office team members to assist with any additional duties as needed
(5%) Other Duties as Assigned
* Projects, tasks, etc.
Required:
* Must be 16 years of age
Preferred:
* High School diploma, or equivalent
* Currently enrolled in a Radiologic Technologist program
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all *******************************
DailyPay implementation is contingent upon initial set-up period.
$26k-31k yearly est. 6d ago
Biomedical Technician Intern - Summer 2026
GE Healthcare 4.8
Technical assistant job in Charleston, WV
As an Intern at GE HealthCare, every moment partnering with customers is an opportunity to impact the lives of patients. You'll be the face of our life-changing products, you'll drive customer satisfaction through excellent service and you'll help healthcare professionals deliver world-class care to patients using innovative medical technologies.
In this role, the Summer Biomedical Technician Intern will participate in activities such as observing service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on basic biomedical equipment and drive customer satisfaction through Service Excellence.
**Job Description**
**RESPONSIBILITIES**
Supervised responsibilities may include:
- Observe basic customer biomedical equipment issues, appropriate repairs, planned maintenance (PM), safety, and environmental inspections.
- Follow appropriate GEHC policies, procedures, hospital protocol and complete necessary documentation, as guided.
- Job shadow members of local team that provide efficient service delivery to all accounts within assigned area. Eventually may assist more experienced technicians on progressive repairs and resolution with the proper training.
- Observe communications with customers as directed, to ensure resolution and proper follow-up, leading to customer satisfaction.
- Observe documentation of repair actions and submission of reports/summaries according to schedule.
- May maintain approved parts inventory. Manage vendor's service delivery processes in compliance with GEHC policies, as instructed.
- Meet Health and Human Services, as well as Environment Health and Safety requirements.
- Complete all planned Quality and Compliance training within the defined deadlines. Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
- Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
**REQUIRED QUALIFICATIONS**
- High School Diploma/GED
- Ability to work a minimum of 10 weeks full time over the summer.
- Must have reliable transportation and a valid driver's license.
- Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
- You may not relocate more than 30 miles from your current location without approval from your manager.
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
**DESIRED QUALIFICATIONS**
- Currently enrolled in an AS, BS degree, or certificate program.
- Ability to develop and maintain good customer relations.
- Previous course work or experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment.
- Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
- Experience interfacing with both internal team members and external customers as part of a solution based service process.
- Change agent and process oriented.
- Local candidates strongly preferred.
For U.S. based positions only, the pay range for this position is $15-20 an hour. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
**Additional Information**
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (****************************************************************************************** . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
**Relocation Assistance Provided:** No
$15-20 hourly 34d ago
Tech Support Specialist
Cabell Huntington Hospital 4.1
Technical assistant job in Huntington, WV
Marshall Health Network is seeking a highly motivated and detail-oriented Tech Support Specialist to provide technical support and assistance to end users. The ideal candidate will troubleshoot hardware and software issues, coordinate department moves, and ensure smooth technology operations.
Key Responsibilities:
Troubleshoot user logon issues, including password resets and account access problems
Diagnose and resolve issues with scanners, printers, and related peripherals
Assist with the coordination and execution of department moves, ensuring technology is properly set up and functional
Set up new computers, including hardware installation, software configuration, and network connectivity
Prepare and maintain training rooms, ensuring computers, projectors, and other tech equipment are operational
Work tickets in the ticketing system, documenting issues, resolutions, and follow-up actions
Provide excellent customer service and technical support to end users
Collaborate with IT teams and other departments to ensure a seamless technical environment
Maintain and update technical documentation related to IT support processes
$43k-63k yearly est. 3d ago
Radiology Tech Assistant/Extern, PRN
Kindred Healthcare 4.1
Technical assistant job in Logan, WV
Radiology Tech Assistant/Extern, PRN (Job Number: 551193) Description At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking.
Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.
Job SummaryThe Radiology Tech Assistant supports the daily operations of the imaging department by assisting technologists and clinical staff with patient preparation, transport, and equipment setup.
This role ensures the imaging environment remains clean, stocked, and patient-ready while maintaining safety and compliance standards.
The Tech Assistant contributes to a smooth workflow by performing clerical tasks and providing compassionate support to patients throughout their diagnostic imaging experience.
Essential FunctionsAssists patients in preparation for imaging procedures, including gowning and positioning under supervision Transports patients to and from imaging areas using appropriate safety techniques and equipment Prepares exam rooms with necessary supplies and ensures cleanliness between procedures Stocks linen and exam rooms, ensuring adequate inventory of supplies Cleans and maintains imaging equipment and patient care areas in accordance with infection control guidelines Communicates with patients and staff to provide updates and ensure comfort during wait times Assists with clerical tasks such as patient check-in, data entry, and film or image management Supports technologists and radiologists by anticipating needs during procedures Adheres to all hospital and regulatory policies for safety, infection control, and patient confidentiality Performs other duties as assigned Knowledge/Skills/Abilities/ExpectationsBasic knowledge of medical terminology and patient care standards Strong interpersonal skills and ability to interact with diverse populations Ability to follow verbal and written instructions Excellent organizational and time management skills Physically able to lift and transport patients and equipment Maintains professionalism in high-stress or sensitive patient care situations Frequent walking, standing, bending, and lifting (up to 50 pounds) Ability to push/pull stretchers or wheelchairs Hospital or imaging center setting Exposure to infectious diseases, bodily fluids, and medical equipment May involve handling of patients under moderate supervision Qualifications Education High School Diploma or GED (Required) Licenses/CertificationsBasic Life Support (BLS) Certification (Required within 3 months of hire) ExperiencePrevious experience in a healthcare or imaging environment (Preferred) Job: Laboratory/RadiologyPrimary Location: WV-Logan-Logan Reg Med CtrOrganization: 0371 - Logan Reg Med CtrShift: Day
$28k-34k yearly est. Auto-Apply 5d ago
Technical Support Representative
Citynet LLC 3.3
Technical assistant job in Bridgeport, WV
At Citynet, we listen to our customers! We are looking to expand our award-winning network operations center at our corporate headquarters in Bridgeport, WV. Do you enjoy a culture of collaboration and commitment to excellence in customer service? Do you enjoy brainstorming solutions and helping clients with various technical questions? Do you smile when you answer calls in a professional and courteous manner? If so, then you just may qualify to become a member of the Citynet family as a Technical Support Technician/CSR. Apply today and get started on your path in the exciting world of communications and systems technology.
Citynet is a growing, regional, full-service provider of telecommunications services and business technology solutions. Headquartered in Bridgeport, WV, we also have offices in Charleston and Morgantown, WV; Cincinnati and Columbus, OH & Pittsburgh, PA.
Essential Functions and Responsibilities of the position:
Incoming calls- The Technical Support Center Representative is responsible for answering all incoming calls in regards to new signups, cancellations, troubleshooting, etc. on digital phone service, helping customers, & other business solutions.
Callbacks- A Technical Support Center Representative is responsible for making callbacks to customers according to the tickets currently assigned to the department. These callbacks can range from a Courtesy Call to a customer to ensure that their service is working correctly, to following up with a customer after an outage.
Past Due/ACH Return calls- A Technical Support Center Representative is responsible for calling Past Due tickets for ISP and VOIP customers that are 45 days behind on their bill or customers that have an ACH payment that has come back as invalid. The Technical Support Center Representative must call these tickets until contact is made, a payment has been received, or the account is suspended for failure to pay the bill.
Collections call- A Technical Support Center Representative is responsible for calling
Collections tickets. This involves contacting customers in which their account has been canceled for 30+ days, and the balance has not been paid.
Check Processing- A Technical Support Center Representative is responsible for posting checks that customers send in for their accounts. The Technical Support Center Representative must ensure that the payment is posted to the right accounts, and then once all payments are posted, they must reconcile the payments posted with a report found in iTraxx.
Invoicing- A Technical Support Center Representative is responsible for preparing customer invoices to be mailed out. This process involves inserting a return envelope inside of the main mailing envelope and then placing the customer's invoice inside. Afterward, sealing and stamping the envelope to be mailed out.
Assigned Tickets- Throughout the course of the day, a Technical Support Center Representative will be assigned tickets by Technical Support Center Representative Supervisors. The Technical Support Center Representative is responsible for taking care of the ticket(s) in a timely manner.
Monitor NetPulse Alerts- The Technical Support Center Representative is responsible for monitoring any NetPulse alert that is received. If an alert is flagged as down or site not communicating, a notice of the device status must be called/emailed to the alert contact, unless otherwise noted in a special note on the customer's account.
Maintenance Notifications- The Technical Support Center Representative is responsible for reaching out to customers in order to advise them of upcoming maintenance's being performed by Citynet, and its Vendors.
Network Monitoring- The Technical Support Center Representative is responsible for monitoring tickets, servers, routers, and circuits throughout the course of a shift. Occasionally calls will need to be made to assist customers who have concerns that need to be addressed. The representative is responsible for knowing who is on call and making sure all parties are aware of outages in a timely manner.
Transport/Voice Ticketing- The Technical Support Center Representative is responsible for properly documenting trouble reports from customers in order to get a speedy resolution. Occasionally, the Technical Support Center Representative will be asked to contact a LEC to open a trouble ticket, obtain a status update or escalate a current issue.
Digital Phone Shipping- The Technical Support Center Representative is responsible for completing tasks that pertain to the shipment of our Digital Phone Service equipment. This includes emailing return labels for customers needing to send back our equipment. Related tickets are created automatically by the system or are assigned by the Technical Support Center Supervisors, Management, or other Support Center staff. The Technical Support Center Representative will work closely with fellow employees to ensure devices are in stock, are in good working order, and are processed in a timely manner.
Global Mailboxes- The Technical Support Center Representative is responsible for checking the Citynet Global Mailboxes. They will review the e-mails and act upon them accordingly to be worked on if needed.
Midnight Shift Report- The Technical Support Center Representative is responsible for creating a
Midnight Shift Report prior to the end of their Midnight Shift at 8:00 am. This report is to include any and all active transport tickets, circuits showing down in Solar Winds, critical services in Nagios and ColdFusion. The report will also include status updates on the Call Volume, Phone Status, Power Status, On-Call Engineer Contacts throughout the shift, and upcoming Scheduled Maintenance.
Kitchen Duties- The Technical Support Center Representative is responsible for maintaining cleanliness in the Kitchen & Call Center areas. This includes vacuuming the Call Center, wiping down the tables/countertop/appliances, cleaning the coffee pot area, and maintaining the dishwasher.
Qualifications required for the position:
A two-year degree in Technology, Business Management or a related field, or the equivalence experience is preferred. Word processing, computer skills, and excellent communication skills are essential, as well as knowledge of standard office equipment. A valid driver's license is preferred.
Work Environment:
This position resides primarily in a typical office environment where teamwork is a high priority. Some travel is necessary.
Additional Responsibilities:
This position involves rotating shift work and requires the employees to be flexible in their work schedule. Overtime is sometimes needed in the event of call-offs, or important tasks that need to be completed.
Personal Characteristics:
The TSC/CSR represents the company and therefore needs to be mindful of this, at all times, when communicating and conducting business. The representative should strive to be a "model employee" with regards to professionalism, dependability, and reflect a positive attitude and team spirit. Ideally, this representative would exhibit tactfulness, diplomacy, and discretion, good judgment, highly developed management and organization skills, initiative and the ability to work independently, are creative, versatile, pro-active and adaptive. Patience is essential in this position as well as the ability to prioritize duties, make quick and effective decisions and multitask.
Benefits:
401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Health savings account
Life insurance
Long term disability
Paid time off
Vision insurance
$33k-39k yearly est. Auto-Apply 12d ago
Tech Support Specialist
Mhnetwork
Technical assistant job in Huntington, WV
Marshall Health Network is seeking a highly motivated and detail-oriented Tech Support Specialist to provide technical support and assistance to end users. The ideal candidate will troubleshoot hardware and software issues, coordinate department moves, and ensure smooth technology operations.
Key Responsibilities:
Troubleshoot user logon issues, including password resets and account access problems
Diagnose and resolve issues with scanners, printers, and related peripherals
Assist with the coordination and execution of department moves, ensuring technology is properly set up and functional
Set up new computers, including hardware installation, software configuration, and network connectivity
Prepare and maintain training rooms, ensuring computers, projectors, and other tech equipment are operational
Work tickets in the ticketing system, documenting issues, resolutions, and follow-up actions
Provide excellent customer service and technical support to end users
Collaborate with IT teams and other departments to ensure a seamless technical environment
Maintain and update technical documentation related to IT support processes
$33k-57k yearly est. 3d ago
Radiology Tech Assistant/Extern, PRN
Scionhealth
Technical assistant job in Logan, WV
At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.
Job Summary
The Radiology Tech Assistant supports the daily operations of the imaging department by assisting technologists and clinical staff with patient preparation, transport, and equipment setup. This role ensures the imaging environment remains clean, stocked, and patient-ready while maintaining safety and compliance standards. The Tech Assistant contributes to a smooth workflow by performing clerical tasks and providing compassionate support to patients throughout their diagnostic imaging experience.
Essential Functions
* Assists patients in preparation for imaging procedures, including gowning and positioning under supervision
* Transports patients to and from imaging areas using appropriate safety techniques and equipment
* Prepares exam rooms with necessary supplies and ensures cleanliness between procedures
* Stocks linen and exam rooms, ensuring adequate inventory of supplies
* Cleans and maintains imaging equipment and patient care areas in accordance with infection control guidelines
* Communicates with patients and staff to provide updates and ensure comfort during wait times
* Assists with clerical tasks such as patient check-in, data entry, and film or image management
* Supports technologists and radiologists by anticipating needs during procedures
* Adheres to all hospital and regulatory policies for safety, infection control, and patient confidentiality
* Performs other duties as assigned
Knowledge/Skills/Abilities/Expectations
* Basic knowledge of medical terminology and patient care standards
* Strong interpersonal skills and ability to interact with diverse populations
* Ability to follow verbal and written instructions
* Excellent organizational and time management skills
* Physically able to lift and transport patients and equipment
* Maintains professionalism in high-stress or sensitive patient care situations
* Frequent walking, standing, bending, and lifting (up to 50 pounds)
* Ability to push/pull stretchers or wheelchairs
* Hospital or imaging center setting
* Exposure to infectious diseases, bodily fluids, and medical equipment
* May involve handling of patients under moderate supervision
Qualifications
Education
* High School Diploma or GED (Required)
Licenses/Certifications
* Basic Life Support (BLS) Certification (Required within 3 months of hire)
Experience
* Previous experience in a healthcare or imaging environment (Preferred)
$28k-43k yearly est. 4d ago
Technical Support Representative
Veritech Consulting Group
Technical assistant job in Bridgeport, WV
At Citynet, we listen to our customers! We are looking to expand our award-winning network operations center at our corporate headquarters in Bridgeport, WV. Do you enjoy a culture of collaboration and commitment to excellence in customer service? Do you enjoy brainstorming solutions and helping clients with various technical questions? Do you smile when you answer calls in a professional and courteous manner? If so, then you just may qualify to become a member of the Citynet family as a Technical Support Technician/CSR. Apply today and get started on your path in the exciting world of communications and systems technology.
Citynet is a growing, regional, full-service provider of telecommunications services and business technology solutions. Headquartered in Bridgeport, WV, we also have offices in Charleston and Morgantown, WV; Cincinnati and Columbus, OH & Pittsburgh, PA.
Essential Functions and Responsibilities of the position:
Incoming calls- The Technical Support Center Representative is responsible for answering all incoming calls in regards to new signups, cancellations, troubleshooting, etc. on digital phone service, helping customers, & other business solutions.
Callbacks- A Technical Support Center Representative is responsible for making callbacks to customers according to the tickets currently assigned to the department. These callbacks can range from a Courtesy Call to a customer to ensure that their service is working correctly, to following up with a customer after an outage.
Past Due/ACH Return calls- A Technical Support Center Representative is responsible for calling Past Due tickets for ISP and VOIP customers that are 45 days behind on their bill or customers that have an ACH payment that has come back as invalid. The Technical Support Center Representative must call these tickets until contact is made, a payment has been received, or the account is suspended for failure to pay the bill.
Collections call- A Technical Support Center Representative is responsible for calling
Collections tickets. This involves contacting customers in which their account has been canceled for 30+ days, and the balance has not been paid.
Check Processing- A Technical Support Center Representative is responsible for posting checks that customers send in for their accounts. The Technical Support Center Representative must ensure that the payment is posted to the right accounts, and then once all payments are posted, they must reconcile the payments posted with a report found in iTraxx.
Invoicing- A Technical Support Center Representative is responsible for preparing customer invoices to be mailed out. This process involves inserting a return envelope inside of the main mailing envelope and then placing the customer's invoice inside. Afterward, sealing and stamping the envelope to be mailed out.
Assigned Tickets- Throughout the course of the day, a Technical Support Center Representative will be assigned tickets by Technical Support Center Representative Supervisors. The Technical Support Center Representative is responsible for taking care of the ticket(s) in a timely manner.
Monitor NetPulse Alerts- The Technical Support Center Representative is responsible for monitoring any NetPulse alert that is received. If an alert is flagged as down or site not communicating, a notice of the device status must be called/emailed to the alert contact, unless otherwise noted in a special note on the customer's account.
Maintenance Notifications- The Technical Support Center Representative is responsible for reaching out to customers in order to advise them of upcoming maintenance's being performed by Citynet, and its Vendors.
Network Monitoring- The Technical Support Center Representative is responsible for monitoring tickets, servers, routers, and circuits throughout the course of a shift. Occasionally calls will need to be made to assist customers who have concerns that need to be addressed. The representative is responsible for knowing who is on call and making sure all parties are aware of outages in a timely manner.
Transport/Voice Ticketing- The Technical Support Center Representative is responsible for properly documenting trouble reports from customers in order to get a speedy resolution. Occasionally, the Technical Support Center Representative will be asked to contact a LEC to open a trouble ticket, obtain a status update or escalate a current issue.
Digital Phone Shipping- The Technical Support Center Representative is responsible for completing tasks that pertain to the shipment of our Digital Phone Service equipment. This includes emailing return labels for customers needing to send back our equipment. Related tickets are created automatically by the system or are assigned by the Technical Support Center Supervisors, Management, or other Support Center staff. The Technical Support Center Representative will work closely with fellow employees to ensure devices are in stock, are in good working order, and are processed in a timely manner.
Global Mailboxes- The Technical Support Center Representative is responsible for checking the Citynet Global Mailboxes. They will review the e-mails and act upon them accordingly to be worked on if needed.
Midnight Shift Report- The Technical Support Center Representative is responsible for creating a
Midnight Shift Report prior to the end of their Midnight Shift at 8:00 am. This report is to include any and all active transport tickets, circuits showing down in Solar Winds, critical services in Nagios and ColdFusion. The report will also include status updates on the Call Volume, Phone Status, Power Status, On-Call Engineer Contacts throughout the shift, and upcoming Scheduled Maintenance.
Kitchen Duties- The Technical Support Center Representative is responsible for maintaining cleanliness in the Kitchen & Call Center areas. This includes vacuuming the Call Center, wiping down the tables/countertop/appliances, cleaning the coffee pot area, and maintaining the dishwasher.
Qualifications required for the position:
A two-year degree in Technology, Business Management or a related field, or the equivalence experience is preferred. Word processing, computer skills, and excellent communication skills are essential, as well as knowledge of standard office equipment. A valid driver's license is preferred.
Work Environment:
This position resides primarily in a typical office environment where teamwork is a high priority. Some travel is necessary.
Additional Responsibilities:
This position involves rotating shift work and requires the employees to be flexible in their work schedule. Overtime is sometimes needed in the event of call-offs, or important tasks that need to be completed.
Personal Characteristics:
The TSC/CSR represents the company and therefore needs to be mindful of this, at all times, when communicating and conducting business. The representative should strive to be a "model employee" with regards to professionalism, dependability, and reflect a positive attitude and team spirit. Ideally, this representative would exhibit tactfulness, diplomacy, and discretion, good judgment, highly developed management and organization skills, initiative and the ability to work independently, are creative, versatile, pro-active and adaptive. Patience is essential in this position as well as the ability to prioritize duties, make quick and effective decisions and multitask.
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Health insurance
* Health savings account
* Life insurance
* Long term disability
* Paid time off
* Vision insurance
$29k-40k yearly est. 10d ago
Support Technician
Dave & Buster's 4.5
Technical assistant job in Barboursville, WV
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary Range:
8.75
-
14.5
We are an equal opportunity employer and participate in E-Verify in states where required.
$28k-36k yearly est. Auto-Apply 60d+ ago
SUPPORT TECHNICIAN-SPARKPLUG TM
Niterra
Technical assistant job in Sissonville, WV
About Us: Founded in 1936, Niterra North America, Inc. (Formally NGK Sparkplugs, Inc.), is the world leader in technology, innovation, and world-class quality in designing spark plugs and oxygen sensors. Today, that tradition continues as we transform our organization's business portfolio, expanding our core ceramic technologies, exploring capabilities beyond traditional areas, and challenging ourselves to develop solutions and services that use technologies to resolve social issues while contributing to a sustainable society.
Academic Skills/Knowledge/Experience:
High School Diploma or GED required; Vocational/technical certificate preferred;
MS Office experience preferred.
Effective communication
Advanced computer skills
High mechanical aptitude
Soldering
Ability to drill and tap
Multi-task
Precision hand/eye coordination
Drawing interpretation
Data collection/interpretation
Cope with stressful situations
Effective time management
Physical Requirements:
Ability to see and hear (correctable)
Ability to communicate verbally
Safety toe shoes required
Ability to lift 50lbs unassisted
Ability to lift 75lbs with assistance
Withstand long periods of sitting/standing and repetitive motion
Essential Duties:
* Adhere to all company policies and procedures which include IATF, ISO, TISAX, ISMS, and Safety related policies.
* Function as member First Responder per the WVSM Manual.
* Develop/maintain a jig and/or fixture database.
* Develop/control preventive maintenance for fixtures or jigs using MP2.
* Effective management of cost and productivity.
* Assist with new part number designs including pins for EF jigs, connector jig designs, etc.
* Assemble production jigs including EF jigs, accessory boards, metal band boards, etc.
* Utilization of various machine shop equipment to fabricate/complete assigned Kaizens.
* Assist in the implementation of approved Kaizen projects.
* Maintain the process drawing manual for all part numbers.
* Possibility of operating man lift per procedures and guidelines.
* Perform correlations on EF machines as needed by TM.
* Perform all work in accordance with quality, environmental, regulatory procedures and guidelines.
* Interface effectively with all necessary departments.
* Maintain a good standard of 5S in any working area, toolbox, storage cabinets, etc.
Other Duties:
* Collect statistical data as required.
* Travel and/or support overtime as required.
* Perform other duties as assigned by management.
* Overtime and shift changes may be necessary as required.
Why Work for Niterra:
* Comprehensive Health Benefits: Medical has up to 92% paid coverage with a large contribution to HSA, Dental, Vision, and Life insurance
* Financial Security: Short-term and Long-term disability coverage from start date
* Retirement Savings: 401(k) plan with a generous company match of up to 6% with NO vesting period that starts 30 days after your start date
* Time Off: Generous leave plans that include paid time off, sick time, and both regular and floating holidays
Work-Life Balance: Paid maternity and paternity leave
Monday - Friday: 6:00 am - 2:00 pm
$32k-56k yearly est. 6d ago
Support Technician-Sparkplug Tm
Niterra North America
Technical assistant job in Sissonville, WV
About Us:
Founded in 1936, Niterra North America, Inc. (Formally NGK Sparkplugs, Inc.), is the world leader in technology, innovation, and world-class quality in designing spark plugs and oxygen sensors. Today, that tradition continues as we transform our organization's business portfolio, expanding our core ceramic technologies, exploring capabilities beyond traditional areas, and challenging ourselves to develop solutions and services that use technologies to resolve social issues while contributing to a sustainable society.
Academic Skills/Knowledge/Experience:
High School Diploma or GED required; Vocational/technical certificate preferred;
MS Office experience preferred.
Effective communication
Advanced computer skills
High mechanical aptitude
Soldering
Ability to drill and tap
Multi-task
Precision hand/eye coordination
Drawing interpretation
Data collection/interpretation
Cope with stressful situations
Effective time management
Physical Requirements:
Ability to see and hear (correctable)
Ability to communicate verbally
Safety toe shoes required
Ability to lift 50lbs unassisted
Ability to lift 75lbs with assistance
Withstand long periods of sitting/standing and repetitive motion
Essential Duties:
Adhere to all company policies and procedures which include IATF, ISO, TISAX, ISMS, and Safety related policies.
Function as member First Responder per the WVSM Manual.
Develop/maintain a jig and/or fixture database.
Develop/control preventive maintenance for fixtures or jigs using MP2.
Effective management of cost and productivity.
Assist with new part number designs including pins for EF jigs, connector jig designs, etc.
Assemble production jigs including EF jigs, accessory boards, metal band boards, etc.
Utilization of various machine shop equipment to fabricate/complete assigned Kaizens.
Assist in the implementation of approved Kaizen projects.
Maintain the process drawing manual for all part numbers.
Possibility of operating man lift per procedures and guidelines.
Perform correlations on EF machines as needed by TM.
Perform all work in accordance with quality, environmental, regulatory procedures and guidelines.
Interface effectively with all necessary departments.
Maintain a good standard of 5S in any working area, toolbox, storage cabinets, etc.
Other Duties:
Collect statistical data as required.
Travel and/or support overtime as required.
Perform other duties as assigned by management.
Overtime and shift changes may be necessary as required.
Why Work for Niterra:
Comprehensive Health Benefits: Medical has up to 92% paid coverage with a large contribution to HSA, Dental, Vision, and Life insurance
Financial Security: Short-term and Long-term disability coverage from start date
Retirement Savings: 401(k) plan with a generous company match of up to 6% with NO vesting period that starts 30 days after your start date
Time Off: Generous leave plans that include paid time off, sick time, and both regular and floating holidays
Work-Life Balance: Paid maternity and paternity leave
Monday - Friday: 6:00 am - 2:00 pm
$32k-56k yearly est. Auto-Apply 6d ago
Product Support Specialist
Vontier
Technical assistant job in Charleston, WV
The primary role of this position is to lead the ATG and Red Jacket portfolio product by actively driving customer satisfaction through superior support and resolution. The individual will work closely with the Field Service, Technical Support, Product Management, Commercialization, Engineering and Quality members to provide technical recommendations and product functionality based on field experiences, with a heavy focus on new product and new customer problem solving and adoption. They will need to be a strong customer advocate while tracking the pulse of market and technology trends to ideate, incubate, and accelerate solutions that deliver high value to customer problems that differentiate vs competition.
**Responsibilities**
- Ensuring an improved feedback loop between product management and engineering to increase the rate of new product vitality
- Driving share gain by championing innovative new platforms and features in an agile environment that maintain leadership position in the market and differentiate vs competition.
- Defining the target customer segment, identifying customer pain points/problems to solve, developing a commercial hypothesis (qualitative), validating the commercial hypothesis (quantitative), outlining a clear value proposition for the target customer, defining positioning vs competition, and clearly defining the product/solution requirements.
- Championing customer requirements throughout the process and ensuring development meets those requirements through proper customer engagement and field trial execution.
- Ensuring we have support applications in place to increase "ease of doing business" with our Environmental Solutions brands
- Partnering with the commercialization team to develop robust launch plans including global product content/assets (clear articulation of value proposition), competitive comparisons, value-based pricing strategy, sales enablement tools, launch presentations, and training materials.
- Cultivating relationships with key technology partners that enhance the value of GVR's digital ecosystem. Drive experimentation to rapidly vet potential solutions and scale to maximize impact.
- Global Responsibility: Heavy focus on North America with some International travel possible
**Required Skills / Qualifications / Certifications / Tech Stack**
**Essential**
- 3+ years in technical/engineering backgrounds with a deep understanding of how the fueling infrastructure works
- Ability to generate a high level of precise technical feedback to ensure new product hardware and software applications are working as needed in a field environment
- Customer-centric mindset and comfort talking to end customers as necessary to help with product adoption
- Ability to travel 25%+ of the time
-
**Preferable**
- 2+ years of familiarity working with Veeder-Root's Environmental Solutions portfolio
The base compensation range for this position is $100,000 to $120,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.*
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."