Technical infrastructure manager vs director of technology and services

Differences between technical infrastructure manager and director of technology and services duties and responsibilities

Technical infrastructure manager example responsibilities.

• Manage upgrades of ERP, VoIP, and storage systems.
• Manage vendor relationships to include outsource contracted services, contractors and maintain established SLA's.
• Manage multiple vendor relationships, including contract negotiations, finance oversight, technology and operation requirements and ongoing service level agreements.
• Direct client facing role with responsibility to deliver solution and support on AIX, Linux and windows.
• Migrate VM's from VMWare 5.0 and into the 5.5 environment.
• Cloud on-prem and off-prem hybrid to conform with regulations and save costthrough outsourcing of non-critical applications.
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Director of technology and services example responsibilities.

• Manage installation of all PBX systems in Pax locations.
• Manage customer support and NOC support teams to update system and entertainment content.
• Manage all move, add and change requests for internal PBX and voicemail system.
• Project manage the requirements gathering, review, purchase, implementation and staff training of initial ERP system.
• Manage client expectations and ensure project delivery in conformance with company software development life cycle methodologies (SDLC).
• Manage all aspects of site performance including production, financial budgeting, SLA, customer support and human capital results.
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